Free Delivery on all Orders! 4.7 Stars On TrustPilot!

Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting date for all UK orders is Monday 20th November, for International orders the first posting date is Monday 13th November
  2. 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
  3. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  4. The last posting dates for Santa's letter are as follows:
    Country Date
    Aland Islands Thursday 7th Dec 2023
    Albania Friday 15th Dec 2023
    Algeria Thursday 7th Dec 2023
    American Samoa Thursday 7th Dec 2023
    Andorra Friday 15th Dec 2023
    Angola Thursday 7th Dec 2023
    Anguilla Thursday 7th Dec 2023
    Antarctica Thursday 7th Dec 2023
    Antigua Thursday 7th Dec 2023
    Argentina Thursday 7th Dec 2023
    Armenia Friday 15th Dec 2023
    Aruba Thursday 7th Dec 2023
    Australia Tuesday 12th Dec 2023
    Austria Friday 15th Dec 2023
    Bahamas Thursday 7th Dec 2023
    Bahrain Thursday 7th Dec 2023
    Bangladesh Thursday 7th Dec 2023
    Barbados Thursday 7th Dec 2023
    Barbuda Thursday 7th Dec 2023
    Belgium Wednesday 20th Dec 2023
    Belize Thursday 7th Dec 2023
    Benin Thursday 7th Dec 2023
    Bermuda Thursday 7th Dec 2023
    Bhutan Thursday 7th Dec 2023
    Bolivia Thursday 7th Dec 2023
    Bosnia Friday 15th Dec 2023
    Botswana Thursday 7th Dec 2023
    Bouvet Island Thursday 7th Dec 2023
    Brazil Thursday 7th Dec 2023
    British Indian Ocean Trty. Tuesday 12th Dec 2023
    Brunei Darussalam Thursday 7th Dec 2023
    Bulgaria Tuesday 12th Dec 2023
    Burkina Faso Thursday 7th Dec 2023
    Burundi Thursday 7th Dec 2023
    Caicos Islands Thursday 7th Dec 2023
    Cambodia Thursday 7th Dec 2023
    Cameroon Thursday 7th Dec 2023
    Canada Wednesday 13th Dec 2023
    Cape Verde Thursday 7th Dec 2023
    Cayman Islands Thursday 7th Dec 2023
    Central African Republic Thursday 7th Dec 2023
    Chad Thursday 7th Dec 2023
    Chile Thursday 7th Dec 2023
    China Thursday 7th Dec 2023
    Christmas Island Tuesday 12th Dec 2023
    Cocos (Keeling) Islands Tuesday 12th Dec 2023
    Colombia Thursday 7th Dec 2023
    Comoros Thursday 7th Dec 2023
    Congo Thursday 7th Dec 2023
    Cook Islands Tuesday 12th Dec 2023
    Costa Rica Thursday 7th Dec 2023
    Cote d'Ivoire Thursday 7th Dec 2023
    Croatia Friday 15th Dec 2023
    Cuba Thursday 7th Dec 2023
    Cyprus Thursday 7th Dec 2023
    Czech Republic Wednesday 13th Dec 2023
    Denmark Friday 15th Dec 2023
    Djibouti Thursday 7th Dec 2023
    Dominica Thursday 7th Dec 2023
    Dominican Republic Thursday 7th Dec 2023
    Ecuador Thursday 7th Dec 2023
    El Salvador Thursday 7th Dec 2023
    Equatorial Guinea Thursday 7th Dec 2023
    Estonia Friday 15th Dec 2023
    Ethiopia Thursday 7th Dec 2023
    Europe Friday 15th Dec 2023
    Falkland Islands (Malvinas) Thursday 7th Dec 2023
    Faroe Islands Friday 15th Dec 2023
    Fiji Tuesday 12th Dec 2023
    Finland Wednesday 13th Dec 2023
    France Wednesday 20th Dec 2023
    French Guiana Thursday 7th Dec 2023
    French Polynesia Tuesday 12th Dec 2023
    French Southern Territories Thursday 7th Dec 2023
    Futuna Islands Thursday 7th Dec 2023
    Gabon Thursday 7th Dec 2023
    Gambia Thursday 7th Dec 2023
    Georgia Friday 15th Dec 2023
    Germany Friday 15th Dec 2023
    Ghana Thursday 7th Dec 2023
    Gibraltar Friday 15th Dec 2023
    Greece Tuesday 12th Dec 2023
    Greenland Friday 15th Dec 2023
    Grenada Thursday 7th Dec 2023
    Guadeloupe Thursday 7th Dec 2023
    Guam Thursday 7th Dec 2023
    Guatemala Thursday 7th Dec 2023
    Guernsey Wednesday 20th Dec 2023
    Guinea Thursday 7th Dec 2023
    Guyana Thursday 7th Dec 2023
    Heard Thursday 7th Dec 2023
    Herzegovina Thursday 7th Dec 2023
    Holy See Friday 15th Dec 2023
    Honduras Thursday 7th Dec 2023
    Hong Kong Thursday 7th Dec 2023
    Hungary Tuesday 12th Dec 2023
    Iceland Thursday 7th Dec 2023
    India Thursday 7th Dec 2023
    Indonesia Thursday 7th Dec 2023
    Ireland Wednesday 20th Dec 2023
    Isle of Man Wednesday 20th Dec 2023
    Israel Thursday 7th Dec 2023
    Italy Wednesday 13th Dec 2023
    Jamaica Thursday 7th Dec 2023
    Jan Mayen Islands Thursday 7th Dec 2023
    Japan Thursday 7th Dec 2023
    Jersey Wednesday 20th Dec 2023
    Jordan Thursday 7th Dec 2023
    Kazakhstan Friday 15th Dec 2023
    Kenya Thursday 7th Dec 2023
    Kiribati Tuesday 12th Dec 2023
    Korea Thursday 7th Dec 2023
    Kuwait Thursday 7th Dec 2023
    Kyrgyzstan Friday 15th Dec 2023
    Laos Thursday 7th Dec 2023
    Latvia Friday 15th Dec 2023
    Lesotho Thursday 7th Dec 2023
    Liechtenstein Friday 15th Dec 2023
    Lithuania Friday 15th Dec 2023
    Luxembourg Wednesday 20th Dec 2023
    Macao Tuesday 12th Dec 2023
    Macedonia Friday 15th Dec 2023
    Madagascar Thursday 7th Dec 2023
    Malawi Thursday 7th Dec 2023
    Malaysia Thursday 7th Dec 2023
    Maldives Thursday 7th Dec 2023
    Mali Thursday 7th Dec 2023
    Malta Thursday 7th Dec 2023
    Marshall Islands Thursday 7th Dec 2023
    Martinique Thursday 7th Dec 2023
    Mauritania Thursday 7th Dec 2023
    Mauritius Thursday 7th Dec 2023
    Mayotte Thursday 7th Dec 2023
    McDonald Islands Thursday 7th Dec 2023
    Mexico Thursday 7th Dec 2023
    Micronesia Thursday 7th Dec 2023
    Miquelon Thursday 7th Dec 2023
    Moldova Tuesday 12th Dec 2023
    Monaco Friday 15th Dec 2023
    Mongolia Thursday 7th Dec 2023
    Montenegro Friday 15th Dec 2023
    Montserrat Thursday 7th Dec 2023
    Morocco Thursday 7th Dec 2023
    Mozambique Thursday 7th Dec 2023
    Namibia Thursday 7th Dec 2023
    Nauru Tuesday 12th Dec 2023
    Nepal Thursday 7th Dec 2023
    Netherlands Friday 15th Dec 2023
    Nevis Thursday 7th Dec 2023
    New Caledonia Tuesday 12th Dec 2023
    New Zealand Tuesday 12th Dec 2023
    Nicaragua Thursday 7th Dec 2023
    Niger Thursday 7th Dec 2023
    Nigeria Thursday 7th Dec 2023
    Niue Tuesday 12th Dec 2023
    Norfolk Island Tuesday 12th Dec 2023
    Northern Mariana Islands Thursday 7th Dec 2023
    Norway Friday 15th Dec 2023
    Oman Thursday 7th Dec 2023
    Pakistan Thursday 7th Dec 2023
    Palau Thursday 7th Dec 2023
    Palestinian Territory, Occupied Thursday 7th Dec 2023
    Panama Thursday 7th Dec 2023
    Papua New Guinea Tuesday 12th Dec 2023
    Paraguay Thursday 7th Dec 2023
    Peru Thursday 7th Dec 2023
    Philippines Thursday 7th Dec 2023
    Pitcairn Tuesday 12th Dec 2023
    Poland Wednesday 13th Dec 2023
    Portugal Friday 15th Dec 2023
    Principe Thursday 7th Dec 2023
    Puerto Rico Thursday 7th Dec 2023
    Qatar Thursday 7th Dec 2023
    Reunion Thursday 7th Dec 2023
    Romania Friday 15th Dec 2023
    Russian Federation Friday 15th Dec 2023
    Rwanda Thursday 7th Dec 2023
    Saint Barthelemy Thursday 7th Dec 2023
    Saint Helena Thursday 7th Dec 2023
    Saint Kitts Thursday 7th Dec 2023
    Saint Lucia Thursday 7th Dec 2023
    Saint Martin (French part) Thursday 7th Dec 2023
    Saint Pierre Thursday 7th Dec 2023
    Saint Vincent Thursday 7th Dec 2023
    Samoa Thursday 7th Dec 2023
    San Marino Friday 15th Dec 2023
    Sao Tome Thursday 7th Dec 2023
    Saudi Arabia Thursday 7th Dec 2023
    Senegal Thursday 7th Dec 2023
    Serbia Friday 15th Dec 2023
    Seychelles Thursday 7th Dec 2023
    Singapore Tuesday 12th Dec 2023
    Slovakia Friday 15th Dec 2023
    Slovenia Friday 15th Dec 2023
    Solomon Islands Tuesday 12th Dec 2023
    South Africa Thursday 7th Dec 2023
    South Georgia Thursday 7th Dec 2023
    South Sandwich Islands Thursday 7th Dec 2023
    Spain Friday 15th Dec 2023
    Sri Lanka Thursday 7th Dec 2023
    Suriname Thursday 7th Dec 2023
    Svalbard Thursday 7th Dec 2023
    Swaziland Thursday 7th Dec 2023
    Sweden Wednesday 13th Dec 2023
    Switzerland Friday 15th Dec 2023
    Taiwan Thursday 7th Dec 2023
    Tajikistan Friday 15th Dec 2023
    Tanzania Thursday 7th Dec 2023
    Thailand Thursday 7th Dec 2023
    The Grenadines Thursday 7th Dec 2023
    Timor-Leste Thursday 7th Dec 2023
    Tobago Thursday 7th Dec 2023
    Togo Thursday 7th Dec 2023
    Tokelau Tuesday 12th Dec 2023
    Tonga Tuesday 12th Dec 2023
    Trinidad Thursday 7th Dec 2023
    Turkey Tuesday 12th Dec 2023
    Turkmenistan Friday 15th Dec 2023
    Turks Islands Thursday 7th Dec 2023
    Tuvalu Tuesday 12th Dec 2023
    Uganda Thursday 7th Dec 2023
    Ukraine Tuesday 12th Dec 2023
    United Arab Emirates Thursday 7th Dec 2023
    United Kingdom Wednesday 20th Dec 2023
    United States Wednesday 13th Dec 2023
    Uruguay Thursday 7th Dec 2023
    US Minor Outlying Islands Thursday 7th Dec 2023
    Uzbekistan Friday 15th Dec 2023
    Vanuatu Thursday 7th Dec 2023
    Vatican City State Friday 15th Dec 2023
    Venezuela Thursday 7th Dec 2023
    Vietnam Thursday 7th Dec 2023
    Virgin Islands (British) Thursday 7th Dec 2023
    Virgin Islands (US) Thursday 7th Dec 2023
    Wallis Thursday 7th Dec 2023
    Western Sahara Thursday 7th Dec 2023
    Yemen Thursday 7th Dec 2023
    Zambia Thursday 7th Dec 2023
  5. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.