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Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting data for all UK orders is Monday 21st November, for International orders the first posting date is Thursday 10th November
  2. Express Orders will be posted once orders have been taken, but no earlier than September
  3. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  4. The last posting dates are as follows:
    Country Date
    Aland Islands Wednesday 7th Dec 2022
    Albania Friday 16th Dec 2022
    Algeria Wednesday 7th Dec 2022
    American Samoa Wednesday 7th Dec 2022
    Andorra Friday 16th Dec 2022
    Angola Wednesday 7th Dec 2022
    Anguilla Wednesday 7th Dec 2022
    Antarctica Wednesday 7th Dec 2022
    Antigua Wednesday 7th Dec 2022
    Argentina Wednesday 7th Dec 2022
    Armenia Friday 16th Dec 2022
    Aruba Wednesday 7th Dec 2022
    Australia Sunday 4th Dec 2022
    Austria Friday 16th Dec 2022
    Bahamas Wednesday 7th Dec 2022
    Bahrain Wednesday 7th Dec 2022
    Bangladesh Wednesday 7th Dec 2022
    Barbados Wednesday 7th Dec 2022
    Barbuda Wednesday 7th Dec 2022
    Belgium Saturday 17th Dec 2022
    Belize Wednesday 7th Dec 2022
    Benin Wednesday 7th Dec 2022
    Bermuda Wednesday 7th Dec 2022
    Bhutan Wednesday 7th Dec 2022
    Bolivia Wednesday 7th Dec 2022
    Bosnia Friday 16th Dec 2022
    Botswana Wednesday 7th Dec 2022
    Bouvet Island Wednesday 7th Dec 2022
    Brazil Wednesday 7th Dec 2022
    British Indian Ocean Trty. Sunday 4th Dec 2022
    Brunei Darussalam Wednesday 7th Dec 2022
    Bulgaria Friday 16th Dec 2022
    Burkina Faso Wednesday 7th Dec 2022
    Burundi Wednesday 7th Dec 2022
    Caicos Islands Wednesday 7th Dec 2022
    Cambodia Wednesday 7th Dec 2022
    Cameroon Wednesday 7th Dec 2022
    Canada Tuesday 13th Dec 2022
    Cape Verde Wednesday 7th Dec 2022
    Cayman Islands Wednesday 7th Dec 2022
    Central African Republic Wednesday 7th Dec 2022
    Chad Wednesday 7th Dec 2022
    Chile Wednesday 7th Dec 2022
    China Wednesday 7th Dec 2022
    Christmas Island Sunday 4th Dec 2022
    Cocos (Keeling) Islands Sunday 4th Dec 2022
    Colombia Wednesday 7th Dec 2022
    Comoros Wednesday 7th Dec 2022
    Congo Wednesday 7th Dec 2022
    Cook Islands Sunday 4th Dec 2022
    Costa Rica Wednesday 7th Dec 2022
    Cote d'Ivoire Wednesday 7th Dec 2022
    Croatia Friday 16th Dec 2022
    Cuba Wednesday 7th Dec 2022
    Cyprus Thursday 8th Dec 2022
    Czech Republic Tuesday 13th Dec 2022
    Denmark Friday 16th Dec 2022
    Djibouti Wednesday 7th Dec 2022
    Dominica Wednesday 7th Dec 2022
    Dominican Republic Wednesday 7th Dec 2022
    Ecuador Wednesday 7th Dec 2022
    El Salvador Wednesday 7th Dec 2022
    Equatorial Guinea Wednesday 7th Dec 2022
    Estonia Friday 16th Dec 2022
    Ethiopia Wednesday 7th Dec 2022
    Europe Friday 16th Dec 2022
    Falkland Islands (Malvinas) Wednesday 7th Dec 2022
    Faroe Islands Friday 16th Dec 2022
    Fiji Sunday 4th Dec 2022
    Finland Tuesday 13th Dec 2022
    France Saturday 17th Dec 2022
    French Guiana Wednesday 7th Dec 2022
    French Polynesia Sunday 4th Dec 2022
    French Southern Territories Wednesday 7th Dec 2022
    Futuna Islands Wednesday 7th Dec 2022
    Gabon Wednesday 7th Dec 2022
    Gambia Wednesday 7th Dec 2022
    Georgia Friday 16th Dec 2022
    Germany Friday 16th Dec 2022
    Ghana Wednesday 7th Dec 2022
    Gibraltar Friday 16th Dec 2022
    Greece Monday 12th Dec 2022
    Greenland Friday 16th Dec 2022
    Grenada Wednesday 7th Dec 2022
    Guadeloupe Wednesday 7th Dec 2022
    Guam Wednesday 7th Dec 2022
    Guatemala Wednesday 7th Dec 2022
    Guernsey Tuesday 20th Dec 2022
    Guinea Wednesday 7th Dec 2022
    Guyana Wednesday 7th Dec 2022
    Heard Wednesday 7th Dec 2022
    Herzegovina Wednesday 7th Dec 2022
    Holy See Friday 16th Dec 2022
    Honduras Wednesday 7th Dec 2022
    Hong Kong Wednesday 7th Dec 2022
    Hungary Friday 16th Dec 2022
    Iceland Wednesday 7th Dec 2022
    India Wednesday 7th Dec 2022
    Indonesia Wednesday 7th Dec 2022
    Ireland Friday 16th Dec 2022
    Isle of Man Tuesday 20th Dec 2022
    Israel Wednesday 7th Dec 2022
    Italy Tuesday 13th Dec 2022
    Jamaica Wednesday 7th Dec 2022
    Jan Mayen Islands Wednesday 7th Dec 2022
    Japan Wednesday 7th Dec 2022
    Jersey Tuesday 20th Dec 2022
    Jordan Wednesday 7th Dec 2022
    Kazakhstan Friday 16th Dec 2022
    Kenya Wednesday 7th Dec 2022
    Kiribati Sunday 4th Dec 2022
    Korea Wednesday 7th Dec 2022
    Kuwait Wednesday 7th Dec 2022
    Kyrgyzstan Friday 16th Dec 2022
    Laos Wednesday 7th Dec 2022
    Latvia Friday 16th Dec 2022
    Lesotho Wednesday 7th Dec 2022
    Liechtenstein Friday 16th Dec 2022
    Lithuania Friday 16th Dec 2022
    Luxembourg Saturday 17th Dec 2022
    Macao Sunday 4th Dec 2022
    Macedonia Friday 16th Dec 2022
    Madagascar Wednesday 7th Dec 2022
    Malawi Wednesday 7th Dec 2022
    Malaysia Wednesday 7th Dec 2022
    Maldives Wednesday 7th Dec 2022
    Mali Wednesday 7th Dec 2022
    Malta Thursday 8th Dec 2022
    Marshall Islands Wednesday 7th Dec 2022
    Martinique Wednesday 7th Dec 2022
    Mauritania Wednesday 7th Dec 2022
    Mauritius Wednesday 7th Dec 2022
    Mayotte Wednesday 7th Dec 2022
    McDonald Islands Wednesday 7th Dec 2022
    Mexico Wednesday 7th Dec 2022
    Micronesia Wednesday 7th Dec 2022
    Miquelon Wednesday 7th Dec 2022
    Moldova Friday 16th Dec 2022
    Monaco Friday 16th Dec 2022
    Mongolia Wednesday 7th Dec 2022
    Montenegro Friday 16th Dec 2022
    Montserrat Wednesday 7th Dec 2022
    Morocco Wednesday 7th Dec 2022
    Mozambique Wednesday 7th Dec 2022
    Namibia Wednesday 7th Dec 2022
    Nauru Sunday 4th Dec 2022
    Nepal Wednesday 7th Dec 2022
    Netherlands Friday 16th Dec 2022
    Nevis Wednesday 7th Dec 2022
    New Caledonia Sunday 4th Dec 2022
    New Zealand Sunday 4th Dec 2022
    Nicaragua Wednesday 7th Dec 2022
    Niger Wednesday 7th Dec 2022
    Nigeria Wednesday 7th Dec 2022
    Niue Sunday 4th Dec 2022
    Norfolk Island Sunday 4th Dec 2022
    Northern Mariana Islands Wednesday 7th Dec 2022
    Norway Friday 16th Dec 2022
    Oman Wednesday 7th Dec 2022
    Pakistan Wednesday 7th Dec 2022
    Palau Wednesday 7th Dec 2022
    Palestinian Territory, Occupied Wednesday 7th Dec 2022
    Panama Wednesday 7th Dec 2022
    Papua New Guinea Sunday 4th Dec 2022
    Paraguay Wednesday 7th Dec 2022
    Peru Wednesday 7th Dec 2022
    Philippines Wednesday 7th Dec 2022
    Pitcairn Sunday 4th Dec 2022
    Poland Tuesday 13th Dec 2022
    Portugal Friday 16th Dec 2022
    Principe Wednesday 7th Dec 2022
    Puerto Rico Wednesday 7th Dec 2022
    Qatar Wednesday 7th Dec 2022
    Reunion Wednesday 7th Dec 2022
    Romania Friday 16th Dec 2022
    Russian Federation Friday 16th Dec 2022
    Rwanda Wednesday 7th Dec 2022
    Saint Barthelemy Wednesday 7th Dec 2022
    Saint Helena Wednesday 7th Dec 2022
    Saint Kitts Wednesday 7th Dec 2022
    Saint Lucia Wednesday 7th Dec 2022
    Saint Martin (French part) Wednesday 7th Dec 2022
    Saint Pierre Wednesday 7th Dec 2022
    Saint Vincent Wednesday 7th Dec 2022
    Samoa Wednesday 7th Dec 2022
    San Marino Friday 16th Dec 2022
    Sao Tome Wednesday 7th Dec 2022
    Saudi Arabia Wednesday 7th Dec 2022
    Senegal Wednesday 7th Dec 2022
    Serbia Friday 16th Dec 2022
    Seychelles Wednesday 7th Dec 2022
    Singapore Sunday 4th Dec 2022
    Slovakia Friday 16th Dec 2022
    Slovenia Friday 16th Dec 2022
    Solomon Islands Sunday 4th Dec 2022
    South Africa Wednesday 7th Dec 2022
    South Georgia Wednesday 7th Dec 2022
    South Sandwich Islands Wednesday 7th Dec 2022
    Spain Friday 16th Dec 2022
    Sri Lanka Wednesday 7th Dec 2022
    Suriname Wednesday 7th Dec 2022
    Svalbard Wednesday 7th Dec 2022
    Swaziland Wednesday 7th Dec 2022
    Sweden Tuesday 13th Dec 2022
    Switzerland Friday 16th Dec 2022
    Taiwan Wednesday 7th Dec 2022
    Tajikistan Friday 16th Dec 2022
    Tanzania Wednesday 7th Dec 2022
    Thailand Wednesday 7th Dec 2022
    The Grenadines Wednesday 7th Dec 2022
    Timor-Leste Wednesday 7th Dec 2022
    Tobago Wednesday 7th Dec 2022
    Togo Wednesday 7th Dec 2022
    Tokelau Sunday 4th Dec 2022
    Tonga Sunday 4th Dec 2022
    Trinidad Wednesday 7th Dec 2022
    Turkey Monday 12th Dec 2022
    Turkmenistan Friday 16th Dec 2022
    Turks Islands Wednesday 7th Dec 2022
    Tuvalu Sunday 4th Dec 2022
    Uganda Wednesday 7th Dec 2022
    Ukraine Friday 16th Dec 2022
    United Arab Emirates Wednesday 7th Dec 2022
    United Kingdom Tuesday 20th Dec 2022
    United States Tuesday 13th Dec 2022
    Uruguay Wednesday 7th Dec 2022
    US Minor Outlying Islands Wednesday 7th Dec 2022
    Uzbekistan Friday 16th Dec 2022
    Vanuatu Wednesday 7th Dec 2022
    Vatican City State Friday 16th Dec 2022
    Venezuela Wednesday 7th Dec 2022
    Vietnam Wednesday 7th Dec 2022
    Virgin Islands (British) Wednesday 7th Dec 2022
    Virgin Islands (US) Wednesday 7th Dec 2022
    Wallis Wednesday 7th Dec 2022
    Western Sahara Wednesday 7th Dec 2022
    Yemen Wednesday 7th Dec 2022
    Zambia Wednesday 7th Dec 2022
  5. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.