Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting data for all UK orders is Monday 30th November, for International orders the first posting date is Monday 23rd November
Express Orders will be posted once orders have been taken, but no earlier than September
All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates are as follows:

Country	Date
Aland Islands	Monday 13th Dec 2021
Albania	Thursday 16th Dec 2021
Algeria	Monday 13th Dec 2021
American Samoa	Monday 13th Dec 2021
Andorra	Thursday 16th Dec 2021
Angola	Monday 13th Dec 2021
Anguilla	Monday 13th Dec 2021
Antarctica	Monday 13th Dec 2021
Antigua	Monday 13th Dec 2021
Argentina	Monday 13th Dec 2021
Armenia	Thursday 16th Dec 2021
Aruba	Monday 13th Dec 2021
Australia	Sunday 12th Dec 2021
Austria	Thursday 16th Dec 2021
Bahamas	Monday 13th Dec 2021
Bahrain	Monday 13th Dec 2021
Bangladesh	Monday 13th Dec 2021
Barbados	Monday 13th Dec 2021
Barbuda	Monday 13th Dec 2021
Belgium	Thursday 16th Dec 2021
Belize	Monday 13th Dec 2021
Benin	Monday 13th Dec 2021
Bermuda	Monday 13th Dec 2021
Bhutan	Monday 13th Dec 2021
Bolivia	Monday 13th Dec 2021
Bosnia	Thursday 16th Dec 2021
Botswana	Monday 13th Dec 2021
Bouvet Island	Monday 13th Dec 2021
Brazil	Monday 13th Dec 2021
British Indian Ocean Trty.	Thursday 9th Dec 2021
Brunei Darussalam	Monday 13th Dec 2021
Bulgaria	Thursday 16th Dec 2021
Burkina Faso	Monday 13th Dec 2021
Burundi	Monday 13th Dec 2021
Caicos Islands	Monday 13th Dec 2021
Cambodia	Monday 13th Dec 2021
Cameroon	Monday 13th Dec 2021
Canada	Monday 13th Dec 2021
Cape Verde	Monday 13th Dec 2021
Cayman Islands	Monday 13th Dec 2021
Central African Republic	Monday 13th Dec 2021
Chad	Monday 13th Dec 2021
Chile	Monday 13th Dec 2021
China	Monday 13th Dec 2021
Christmas Island	Thursday 9th Dec 2021
Cocos (Keeling) Islands	Thursday 9th Dec 2021
Colombia	Monday 13th Dec 2021
Comoros	Monday 13th Dec 2021
Congo	Monday 13th Dec 2021
Cook Islands	Thursday 9th Dec 2021
Costa Rica	Monday 13th Dec 2021
Cote d'Ivoire	Monday 13th Dec 2021
Croatia	Thursday 16th Dec 2021
Cuba	Monday 13th Dec 2021
Cyprus	Thursday 9th Dec 2021
Czech Republic	Monday 13th Dec 2021
Denmark	Thursday 16th Dec 2021
Djibouti	Monday 13th Dec 2021
Dominica	Monday 13th Dec 2021
Dominican Republic	Monday 13th Dec 2021
Ecuador	Monday 13th Dec 2021
El Salvador	Monday 13th Dec 2021
Equatorial Guinea	Monday 13th Dec 2021
Estonia	Thursday 16th Dec 2021
Ethiopia	Monday 13th Dec 2021
Europe	Thursday 16th Dec 2021
Falkland Islands (Malvinas)	Monday 13th Dec 2021
Faroe Islands	Thursday 16th Dec 2021
Fiji	Thursday 9th Dec 2021
Finland	Monday 13th Dec 2021
France	Thursday 16th Dec 2021
French Guiana	Monday 13th Dec 2021
French Polynesia	Thursday 9th Dec 2021
French Southern Territories	Monday 13th Dec 2021
Futuna Islands	Monday 13th Dec 2021
Gabon	Monday 13th Dec 2021
Gambia	Monday 13th Dec 2021
Georgia	Thursday 16th Dec 2021
Germany	Thursday 16th Dec 2021
Ghana	Monday 13th Dec 2021
Gibraltar	Thursday 16th Dec 2021
Greece	Sunday 12th Dec 2021
Greenland	Thursday 16th Dec 2021
Grenada	Monday 13th Dec 2021
Guadeloupe	Monday 13th Dec 2021
Guam	Monday 13th Dec 2021
Guatemala	Monday 13th Dec 2021
Guernsey	Monday 20th Dec 2021
Guinea	Monday 13th Dec 2021
Guyana	Monday 13th Dec 2021
Heard	Monday 13th Dec 2021
Herzegovina	Monday 13th Dec 2021
Holy See	Thursday 16th Dec 2021
Honduras	Monday 13th Dec 2021
Hong Kong	Monday 13th Dec 2021
Hungary	Thursday 16th Dec 2021
Iceland	Monday 13th Dec 2021
India	Monday 13th Dec 2021
Indonesia	Monday 13th Dec 2021
Ireland	Thursday 16th Dec 2021
Isle of Man	Monday 20th Dec 2021
Israel	Monday 13th Dec 2021
Italy	Monday 13th Dec 2021
Jamaica	Monday 13th Dec 2021
Jan Mayen Islands	Monday 13th Dec 2021
Japan	Monday 13th Dec 2021
Jersey	Monday 20th Dec 2021
Jordan	Monday 13th Dec 2021
Kazakhstan	Thursday 16th Dec 2021
Kenya	Monday 13th Dec 2021
Kiribati	Thursday 9th Dec 2021
Korea	Monday 13th Dec 2021
Kuwait	Monday 13th Dec 2021
Kyrgyzstan	Thursday 16th Dec 2021
Laos	Monday 13th Dec 2021
Latvia	Thursday 16th Dec 2021
Lesotho	Monday 13th Dec 2021
Liechtenstein	Thursday 16th Dec 2021
Lithuania	Thursday 16th Dec 2021
Luxembourg	Thursday 16th Dec 2021
Macao	Thursday 9th Dec 2021
Macedonia	Thursday 16th Dec 2021
Madagascar	Monday 13th Dec 2021
Malawi	Monday 13th Dec 2021
Malaysia	Monday 13th Dec 2021
Maldives	Monday 13th Dec 2021
Mali	Monday 13th Dec 2021
Malta	Thursday 9th Dec 2021
Marshall Islands	Monday 13th Dec 2021
Martinique	Monday 13th Dec 2021
Mauritania	Monday 13th Dec 2021
Mauritius	Monday 13th Dec 2021
Mayotte	Monday 13th Dec 2021
McDonald Islands	Monday 13th Dec 2021
Mexico	Monday 13th Dec 2021
Micronesia	Monday 13th Dec 2021
Miquelon	Monday 13th Dec 2021
Moldova	Thursday 16th Dec 2021
Monaco	Thursday 16th Dec 2021
Mongolia	Monday 13th Dec 2021
Montenegro	Thursday 16th Dec 2021
Montserrat	Monday 13th Dec 2021
Morocco	Monday 13th Dec 2021
Mozambique	Monday 13th Dec 2021
Namibia	Monday 13th Dec 2021
Nauru	Thursday 9th Dec 2021
Nepal	Monday 13th Dec 2021
Netherlands	Thursday 16th Dec 2021
Nevis	Monday 13th Dec 2021
New Caledonia	Thursday 9th Dec 2021
New Zealand	Sunday 12th Dec 2021
Nicaragua	Monday 13th Dec 2021
Niger	Monday 13th Dec 2021
Nigeria	Monday 13th Dec 2021
Niue	Thursday 9th Dec 2021
Norfolk Island	Thursday 9th Dec 2021
Northern Mariana Islands	Monday 13th Dec 2021
Norway	Thursday 16th Dec 2021
Oman	Monday 13th Dec 2021
Pakistan	Monday 13th Dec 2021
Palau	Monday 13th Dec 2021
Palestinian Territory, Occupied	Monday 13th Dec 2021
Panama	Monday 13th Dec 2021
Papua New Guinea	Thursday 9th Dec 2021
Paraguay	Monday 13th Dec 2021
Peru	Monday 13th Dec 2021
Philippines	Monday 13th Dec 2021
Pitcairn	Thursday 9th Dec 2021
Poland	Monday 13th Dec 2021
Portugal	Thursday 16th Dec 2021
Principe	Monday 13th Dec 2021
Puerto Rico	Monday 13th Dec 2021
Qatar	Monday 13th Dec 2021
Reunion	Monday 13th Dec 2021
Romania	Thursday 16th Dec 2021
Russian Federation	Thursday 16th Dec 2021
Rwanda	Monday 13th Dec 2021
Saint Barthelemy	Monday 13th Dec 2021
Saint Helena	Monday 13th Dec 2021
Saint Kitts	Monday 13th Dec 2021
Saint Lucia	Monday 13th Dec 2021
Saint Martin (French part)	Monday 13th Dec 2021
Saint Pierre	Monday 13th Dec 2021
Saint Vincent	Monday 13th Dec 2021
Samoa	Monday 13th Dec 2021
San Marino	Thursday 16th Dec 2021
Sao Tome	Monday 13th Dec 2021
Saudi Arabia	Monday 13th Dec 2021
Senegal	Monday 13th Dec 2021
Serbia	Thursday 16th Dec 2021
Seychelles	Monday 13th Dec 2021
Singapore	Thursday 9th Dec 2021
Slovakia	Thursday 16th Dec 2021
Slovenia	Thursday 16th Dec 2021
Solomon Islands	Thursday 9th Dec 2021
South Africa	Monday 13th Dec 2021
South Georgia	Monday 13th Dec 2021
South Sandwich Islands	Monday 13th Dec 2021
Spain	Thursday 16th Dec 2021
Sri Lanka	Monday 13th Dec 2021
Suriname	Monday 13th Dec 2021
Svalbard	Monday 13th Dec 2021
Swaziland	Monday 13th Dec 2021
Sweden	Monday 13th Dec 2021
Switzerland	Thursday 16th Dec 2021
Taiwan	Monday 13th Dec 2021
Tajikistan	Thursday 16th Dec 2021
Tanzania	Monday 13th Dec 2021
Thailand	Monday 13th Dec 2021
The Grenadines	Monday 13th Dec 2021
Timor-Leste	Monday 13th Dec 2021
Tobago	Monday 13th Dec 2021
Togo	Monday 13th Dec 2021
Tokelau	Thursday 9th Dec 2021
Tonga	Thursday 9th Dec 2021
Trinidad	Monday 13th Dec 2021
Turkey	Sunday 12th Dec 2021
Turkmenistan	Thursday 16th Dec 2021
Turks Islands	Monday 13th Dec 2021
Tuvalu	Thursday 9th Dec 2021
Uganda	Monday 13th Dec 2021
Ukraine	Thursday 16th Dec 2021
United Arab Emirates	Monday 13th Dec 2021
United Kingdom	Monday 20th Dec 2021
United States	Monday 13th Dec 2021
Uruguay	Monday 13th Dec 2021
US Minor Outlying Islands	Monday 13th Dec 2021
Uzbekistan	Thursday 16th Dec 2021
Vanuatu	Monday 13th Dec 2021
Vatican City State	Thursday 16th Dec 2021
Venezuela	Monday 13th Dec 2021
Vietnam	Monday 13th Dec 2021
Virgin Islands (British)	Monday 13th Dec 2021
Virgin Islands (US)	Monday 13th Dec 2021
Wallis	Monday 13th Dec 2021
Western Sahara	Monday 13th Dec 2021
Yemen	Monday 13th Dec 2021
Zambia	Friday 1st Jan 2021

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.