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Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting data for all UK orders is Thursday 28th November, for International orders the first posting date is Thursday 21st November.
  2. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  3. The last posting dates are as follows:
    Country Date
    Aland Islands Tuesday 14th Dec 2021
    Albania Thursday 16th Dec 2021
    Algeria Tuesday 14th Dec 2021
    American Samoa Tuesday 14th Dec 2021
    Andorra Thursday 16th Dec 2021
    Angola Tuesday 14th Dec 2021
    Anguilla Tuesday 14th Dec 2021
    Antarctica Tuesday 14th Dec 2021
    Antigua Tuesday 14th Dec 2021
    Argentina Tuesday 14th Dec 2021
    Armenia Thursday 16th Dec 2021
    Aruba Tuesday 14th Dec 2021
    Australia Sunday 12th Dec 2021
    Austria Thursday 16th Dec 2021
    Bahamas Tuesday 14th Dec 2021
    Bahrain Tuesday 14th Dec 2021
    Bangladesh Tuesday 14th Dec 2021
    Barbados Tuesday 14th Dec 2021
    Barbuda Tuesday 14th Dec 2021
    Belgium Thursday 16th Dec 2021
    Belize Tuesday 14th Dec 2021
    Benin Tuesday 14th Dec 2021
    Bermuda Tuesday 14th Dec 2021
    Bhutan Tuesday 14th Dec 2021
    Bolivia Tuesday 14th Dec 2021
    Bosnia Thursday 16th Dec 2021
    Botswana Tuesday 14th Dec 2021
    Bouvet Island Tuesday 14th Dec 2021
    Brazil Tuesday 14th Dec 2021
    British Indian Ocean Trty. Thursday 9th Dec 2021
    Brunei Darussalam Tuesday 14th Dec 2021
    Bulgaria Saturday 11th Dec 2021
    Burkina Faso Tuesday 14th Dec 2021
    Burundi Tuesday 14th Dec 2021
    Caicos Islands Tuesday 14th Dec 2021
    Cambodia Tuesday 14th Dec 2021
    Cameroon Tuesday 14th Dec 2021
    Canada Tuesday 14th Dec 2021
    Cape Verde Tuesday 14th Dec 2021
    Cayman Islands Tuesday 14th Dec 2021
    Central African Republic Tuesday 14th Dec 2021
    Chad Tuesday 14th Dec 2021
    Chile Tuesday 14th Dec 2021
    China Tuesday 14th Dec 2021
    Christmas Island Thursday 9th Dec 2021
    Cocos (Keeling) Islands Thursday 9th Dec 2021
    Colombia Tuesday 14th Dec 2021
    Comoros Tuesday 14th Dec 2021
    Congo Tuesday 14th Dec 2021
    Cook Islands Thursday 9th Dec 2021
    Costa Rica Tuesday 14th Dec 2021
    Cote d'Ivoire Tuesday 14th Dec 2021
    Croatia Thursday 16th Dec 2021
    Cuba Tuesday 14th Dec 2021
    Cyprus Friday 10th Dec 2021
    Czech Republic Tuesday 14th Dec 2021
    Denmark Thursday 16th Dec 2021
    Djibouti Tuesday 14th Dec 2021
    Dominica Tuesday 14th Dec 2021
    Dominican Republic Tuesday 14th Dec 2021
    Ecuador Tuesday 14th Dec 2021
    El Salvador Tuesday 14th Dec 2021
    Equatorial Guinea Tuesday 14th Dec 2021
    Estonia Thursday 16th Dec 2021
    Ethiopia Tuesday 14th Dec 2021
    Europe Thursday 16th Dec 2021
    Falkland Islands (Malvinas) Tuesday 14th Dec 2021
    Faroe Islands Thursday 16th Dec 2021
    Fiji Thursday 9th Dec 2021
    Finland Tuesday 14th Dec 2021
    France Thursday 16th Dec 2021
    French Guiana Tuesday 14th Dec 2021
    French Polynesia Thursday 9th Dec 2021
    French Southern Territories Tuesday 14th Dec 2021
    Futuna Islands Tuesday 14th Dec 2021
    Gabon Tuesday 14th Dec 2021
    Gambia Tuesday 14th Dec 2021
    Georgia Thursday 16th Dec 2021
    Germany Thursday 16th Dec 2021
    Ghana Tuesday 14th Dec 2021
    Gibraltar Thursday 16th Dec 2021
    Greece Sunday 12th Dec 2021
    Greenland Thursday 16th Dec 2021
    Grenada Tuesday 14th Dec 2021
    Guadeloupe Tuesday 14th Dec 2021
    Guam Tuesday 14th Dec 2021
    Guatemala Tuesday 14th Dec 2021
    Guernsey Friday 17th Dec 2021
    Guinea Tuesday 14th Dec 2021
    Guyana Tuesday 14th Dec 2021
    Heard Tuesday 14th Dec 2021
    Herzegovina Tuesday 14th Dec 2021
    Holy See Thursday 16th Dec 2021
    Honduras Tuesday 14th Dec 2021
    Hong Kong Tuesday 14th Dec 2021
    Hungary Saturday 11th Dec 2021
    Iceland Tuesday 14th Dec 2021
    India Tuesday 14th Dec 2021
    Indonesia Tuesday 14th Dec 2021
    Ireland Wednesday 15th Dec 2021
    Isle of Man Friday 17th Dec 2021
    Israel Tuesday 14th Dec 2021
    Italy Tuesday 14th Dec 2021
    Jamaica Tuesday 14th Dec 2021
    Jan Mayen Islands Tuesday 14th Dec 2021
    Japan Tuesday 14th Dec 2021
    Jersey Friday 17th Dec 2021
    Jordan Tuesday 14th Dec 2021
    Kazakhstan Thursday 16th Dec 2021
    Kenya Tuesday 14th Dec 2021
    Kiribati Thursday 9th Dec 2021
    Korea Tuesday 14th Dec 2021
    Kuwait Tuesday 14th Dec 2021
    Kyrgyzstan Thursday 16th Dec 2021
    Laos Tuesday 14th Dec 2021
    Latvia Thursday 16th Dec 2021
    Lesotho Tuesday 14th Dec 2021
    Liechtenstein Thursday 16th Dec 2021
    Lithuania Thursday 16th Dec 2021
    Luxembourg Thursday 16th Dec 2021
    Macao Thursday 9th Dec 2021
    Macedonia Thursday 16th Dec 2021
    Madagascar Tuesday 14th Dec 2021
    Malawi Tuesday 14th Dec 2021
    Malaysia Tuesday 14th Dec 2021
    Maldives Tuesday 14th Dec 2021
    Mali Tuesday 14th Dec 2021
    Malta Friday 10th Dec 2021
    Marshall Islands Tuesday 14th Dec 2021
    Martinique Tuesday 14th Dec 2021
    Mauritania Tuesday 14th Dec 2021
    Mauritius Tuesday 14th Dec 2021
    Mayotte Tuesday 14th Dec 2021
    McDonald Islands Tuesday 14th Dec 2021
    Mexico Tuesday 14th Dec 2021
    Micronesia Tuesday 14th Dec 2021
    Miquelon Tuesday 14th Dec 2021
    Moldova Saturday 11th Dec 2021
    Monaco Thursday 16th Dec 2021
    Mongolia Tuesday 14th Dec 2021
    Montenegro Thursday 16th Dec 2021
    Montserrat Tuesday 14th Dec 2021
    Morocco Tuesday 14th Dec 2021
    Mozambique Tuesday 14th Dec 2021
    Namibia Tuesday 14th Dec 2021
    Nauru Thursday 9th Dec 2021
    Nepal Tuesday 14th Dec 2021
    Netherlands Thursday 16th Dec 2021
    Nevis Tuesday 14th Dec 2021
    New Caledonia Thursday 9th Dec 2021
    New Zealand Sunday 12th Dec 2021
    Nicaragua Tuesday 14th Dec 2021
    Niger Tuesday 14th Dec 2021
    Nigeria Tuesday 14th Dec 2021
    Niue Thursday 9th Dec 2021
    Norfolk Island Thursday 9th Dec 2021
    Northern Mariana Islands Tuesday 14th Dec 2021
    Norway Thursday 16th Dec 2021
    Oman Tuesday 14th Dec 2021
    Pakistan Tuesday 14th Dec 2021
    Palau Tuesday 14th Dec 2021
    Palestinian Territory, Occupied Tuesday 14th Dec 2021
    Panama Tuesday 14th Dec 2021
    Papua New Guinea Thursday 9th Dec 2021
    Paraguay Tuesday 14th Dec 2021
    Peru Tuesday 14th Dec 2021
    Philippines Tuesday 14th Dec 2021
    Pitcairn Thursday 9th Dec 2021
    Poland Tuesday 14th Dec 2021
    Portugal Thursday 16th Dec 2021
    Principe Tuesday 14th Dec 2021
    Puerto Rico Tuesday 14th Dec 2021
    Qatar Tuesday 14th Dec 2021
    Reunion Tuesday 14th Dec 2021
    Romania Thursday 16th Dec 2021
    Russian Federation Thursday 16th Dec 2021
    Rwanda Tuesday 14th Dec 2021
    Saint Barthelemy Tuesday 14th Dec 2021
    Saint Helena Tuesday 14th Dec 2021
    Saint Kitts Tuesday 14th Dec 2021
    Saint Lucia Tuesday 14th Dec 2021
    Saint Martin (French part) Tuesday 14th Dec 2021
    Saint Pierre Tuesday 14th Dec 2021
    Saint Vincent Tuesday 14th Dec 2021
    Samoa Tuesday 14th Dec 2021
    San Marino Thursday 16th Dec 2021
    Sao Tome Tuesday 14th Dec 2021
    Saudi Arabia Tuesday 14th Dec 2021
    Senegal Tuesday 14th Dec 2021
    Serbia Thursday 16th Dec 2021
    Seychelles Tuesday 14th Dec 2021
    Singapore Thursday 9th Dec 2021
    Slovakia Thursday 16th Dec 2021
    Slovenia Thursday 16th Dec 2021
    Solomon Islands Thursday 9th Dec 2021
    South Africa Tuesday 14th Dec 2021
    South Georgia Tuesday 14th Dec 2021
    South Sandwich Islands Tuesday 14th Dec 2021
    Spain Thursday 16th Dec 2021
    Sri Lanka Tuesday 14th Dec 2021
    Suriname Tuesday 14th Dec 2021
    Svalbard Tuesday 14th Dec 2021
    Swaziland Tuesday 14th Dec 2021
    Sweden Tuesday 14th Dec 2021
    Switzerland Thursday 16th Dec 2021
    Taiwan Tuesday 14th Dec 2021
    Tajikistan Thursday 16th Dec 2021
    Tanzania Tuesday 14th Dec 2021
    Thailand Tuesday 14th Dec 2021
    The Grenadines Tuesday 14th Dec 2021
    Timor-Leste Tuesday 14th Dec 2021
    Tobago Tuesday 14th Dec 2021
    Togo Tuesday 14th Dec 2021
    Tokelau Thursday 9th Dec 2021
    Tonga Thursday 9th Dec 2021
    Trinidad Tuesday 14th Dec 2021
    Turkey Sunday 12th Dec 2021
    Turkmenistan Thursday 16th Dec 2021
    Turks Islands Tuesday 14th Dec 2021
    Tuvalu Thursday 9th Dec 2021
    Uganda Tuesday 14th Dec 2021
    Ukraine Saturday 11th Dec 2021
    United Arab Emirates Tuesday 14th Dec 2021
    United Kingdom Friday 17th Dec 2021
    United States Tuesday 14th Dec 2021
    Uruguay Tuesday 14th Dec 2021
    US Minor Outlying Islands Tuesday 14th Dec 2021
    Uzbekistan Thursday 16th Dec 2021
    Vanuatu Tuesday 14th Dec 2021
    Vatican City State Thursday 16th Dec 2021
    Venezuela Tuesday 14th Dec 2021
    Vietnam Tuesday 14th Dec 2021
    Virgin Islands (British) Tuesday 14th Dec 2021
    Virgin Islands (US) Tuesday 14th Dec 2021
    Wallis Tuesday 14th Dec 2021
    Western Sahara Tuesday 14th Dec 2021
    Yemen Tuesday 14th Dec 2021
    Zambia Tuesday 14th Dec 2021
  4. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.