Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address support@christmaslettersfromsanta.com; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting date for all UK orders is Monday 17th November, for International orders the first posting date is Wednesday 12th November
- 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates for Santa's letter are as follows:
Country Date Aland Islands Tuesday 8th Dec 2026 Albania Tuesday 15th Dec 2026 Algeria Tuesday 8th Dec 2026 American Samoa Tuesday 8th Dec 2026 Andorra Tuesday 15th Dec 2026 Angola Tuesday 8th Dec 2026 Anguilla Tuesday 8th Dec 2026 Antarctica Tuesday 8th Dec 2026 Antigua Tuesday 8th Dec 2026 Argentina Tuesday 8th Dec 2026 Armenia Tuesday 15th Dec 2026 Aruba Tuesday 8th Dec 2026 Australia Saturday 12th Dec 2026 Austria Tuesday 15th Dec 2026 Bahamas Tuesday 8th Dec 2026 Bahrain Tuesday 8th Dec 2026 Bangladesh Tuesday 8th Dec 2026 Barbados Tuesday 8th Dec 2026 Barbuda Tuesday 8th Dec 2026 Belgium Tuesday 15th Dec 2026 Belize Tuesday 8th Dec 2026 Benin Tuesday 8th Dec 2026 Bermuda Tuesday 8th Dec 2026 Bhutan Tuesday 8th Dec 2026 Bolivia Tuesday 8th Dec 2026 Bosnia Tuesday 15th Dec 2026 Botswana Tuesday 8th Dec 2026 Bouvet Island Tuesday 8th Dec 2026 Brazil Tuesday 8th Dec 2026 British Indian Ocean Trty. Saturday 12th Dec 2026 Brunei Darussalam Tuesday 8th Dec 2026 Bulgaria Saturday 12th Dec 2026 Burkina Faso Tuesday 8th Dec 2026 Burundi Tuesday 8th Dec 2026 Caicos Islands Tuesday 8th Dec 2026 Cambodia Tuesday 8th Dec 2026 Cameroon Tuesday 8th Dec 2026 Canada Saturday 12th Dec 2026 Cape Verde Tuesday 8th Dec 2026 Cayman Islands Tuesday 8th Dec 2026 Central African Republic Tuesday 8th Dec 2026 Chad Tuesday 8th Dec 2026 Chile Tuesday 8th Dec 2026 China Tuesday 8th Dec 2026 Christmas Island Saturday 12th Dec 2026 Cocos (Keeling) Islands Saturday 12th Dec 2026 Colombia Tuesday 8th Dec 2026 Comoros Tuesday 8th Dec 2026 Congo Tuesday 8th Dec 2026 Cook Islands Saturday 12th Dec 2026 Costa Rica Tuesday 8th Dec 2026 Cote d'Ivoire Tuesday 8th Dec 2026 Croatia Tuesday 15th Dec 2026 Cuba Tuesday 8th Dec 2026 Cyprus Tuesday 8th Dec 2026 Czech Republic Saturday 12th Dec 2026 Denmark Tuesday 15th Dec 2026 Djibouti Tuesday 8th Dec 2026 Dominica Tuesday 8th Dec 2026 Dominican Republic Tuesday 8th Dec 2026 Ecuador Tuesday 8th Dec 2026 El Salvador Tuesday 8th Dec 2026 Equatorial Guinea Tuesday 8th Dec 2026 Estonia Tuesday 15th Dec 2026 Ethiopia Tuesday 8th Dec 2026 Europe Tuesday 15th Dec 2026 Falkland Islands (Malvinas) Tuesday 8th Dec 2026 Faroe Islands Tuesday 15th Dec 2026 Fiji Saturday 12th Dec 2026 Finland Saturday 12th Dec 2026 France Tuesday 15th Dec 2026 French Guiana Tuesday 8th Dec 2026 French Polynesia Saturday 12th Dec 2026 French Southern Territories Tuesday 8th Dec 2026 Futuna Islands Tuesday 8th Dec 2026 Gabon Tuesday 8th Dec 2026 Gambia Tuesday 8th Dec 2026 Georgia Tuesday 15th Dec 2026 Germany Tuesday 15th Dec 2026 Ghana Tuesday 8th Dec 2026 Gibraltar Tuesday 15th Dec 2026 Greece Saturday 12th Dec 2026 Greenland Tuesday 15th Dec 2026 Grenada Tuesday 8th Dec 2026 Guadeloupe Tuesday 8th Dec 2026 Guam Tuesday 8th Dec 2026 Guatemala Tuesday 8th Dec 2026 Guernsey Saturday 19th Dec 2026 Guinea Tuesday 8th Dec 2026 Guyana Tuesday 8th Dec 2026 Heard Tuesday 8th Dec 2026 Herzegovina Tuesday 8th Dec 2026 Holy See Tuesday 15th Dec 2026 Honduras Tuesday 8th Dec 2026 Hong Kong Tuesday 8th Dec 2026 Hungary Saturday 12th Dec 2026 Iceland Tuesday 8th Dec 2026 India Tuesday 8th Dec 2026 Indonesia Tuesday 8th Dec 2026 Ireland Tuesday 15th Dec 2026 Isle of Man Saturday 19th Dec 2026 Israel Tuesday 8th Dec 2026 Italy Saturday 12th Dec 2026 Jamaica Tuesday 8th Dec 2026 Jan Mayen Islands Tuesday 8th Dec 2026 Japan Tuesday 8th Dec 2026 Jersey Saturday 19th Dec 2026 Jordan Tuesday 8th Dec 2026 Kazakhstan Tuesday 15th Dec 2026 Kenya Tuesday 8th Dec 2026 Kiribati Saturday 12th Dec 2026 Korea Tuesday 8th Dec 2026 Kuwait Tuesday 8th Dec 2026 Kyrgyzstan Tuesday 15th Dec 2026 Laos Tuesday 8th Dec 2026 Latvia Tuesday 15th Dec 2026 Lesotho Tuesday 8th Dec 2026 Liechtenstein Tuesday 15th Dec 2026 Lithuania Tuesday 15th Dec 2026 Luxembourg Tuesday 15th Dec 2026 Macao Saturday 12th Dec 2026 Macedonia Tuesday 15th Dec 2026 Madagascar Tuesday 8th Dec 2026 Malawi Tuesday 8th Dec 2026 Malaysia Tuesday 8th Dec 2026 Maldives Tuesday 8th Dec 2026 Mali Tuesday 8th Dec 2026 Malta Tuesday 8th Dec 2026 Marshall Islands Tuesday 8th Dec 2026 Martinique Tuesday 8th Dec 2026 Mauritania Tuesday 8th Dec 2026 Mauritius Tuesday 8th Dec 2026 Mayotte Tuesday 8th Dec 2026 McDonald Islands Tuesday 8th Dec 2026 Mexico Tuesday 8th Dec 2026 Micronesia Tuesday 8th Dec 2026 Miquelon Tuesday 8th Dec 2026 Moldova Saturday 12th Dec 2026 Monaco Tuesday 15th Dec 2026 Mongolia Tuesday 8th Dec 2026 Montenegro Tuesday 15th Dec 2026 Montserrat Tuesday 8th Dec 2026 Morocco Tuesday 8th Dec 2026 Mozambique Tuesday 8th Dec 2026 Namibia Tuesday 8th Dec 2026 Nauru Saturday 12th Dec 2026 Nepal Tuesday 8th Dec 2026 Netherlands Tuesday 15th Dec 2026 Nevis Tuesday 8th Dec 2026 New Caledonia Saturday 12th Dec 2026 New Zealand Saturday 12th Dec 2026 Nicaragua Tuesday 8th Dec 2026 Niger Tuesday 8th Dec 2026 Nigeria Tuesday 8th Dec 2026 Niue Saturday 12th Dec 2026 Norfolk Island Saturday 12th Dec 2026 Northern Mariana Islands Tuesday 8th Dec 2026 Norway Tuesday 15th Dec 2026 Oman Tuesday 8th Dec 2026 Pakistan Tuesday 8th Dec 2026 Palau Tuesday 8th Dec 2026 Palestinian Territory, Occupied Tuesday 8th Dec 2026 Panama Tuesday 8th Dec 2026 Papua New Guinea Saturday 12th Dec 2026 Paraguay Tuesday 8th Dec 2026 Peru Tuesday 8th Dec 2026 Philippines Tuesday 8th Dec 2026 Pitcairn Saturday 12th Dec 2026 Poland Saturday 12th Dec 2026 Portugal Tuesday 15th Dec 2026 Principe Tuesday 8th Dec 2026 Puerto Rico Tuesday 8th Dec 2026 Qatar Tuesday 8th Dec 2026 Reunion Tuesday 8th Dec 2026 Romania Tuesday 15th Dec 2026 Russian Federation Tuesday 15th Dec 2026 Rwanda Tuesday 8th Dec 2026 Saint Barthelemy Tuesday 8th Dec 2026 Saint Helena Tuesday 8th Dec 2026 Saint Kitts Tuesday 8th Dec 2026 Saint Lucia Tuesday 8th Dec 2026 Saint Martin (French part) Tuesday 8th Dec 2026 Saint Pierre Tuesday 8th Dec 2026 Saint Vincent Tuesday 8th Dec 2026 Samoa Tuesday 8th Dec 2026 San Marino Tuesday 15th Dec 2026 Sao Tome Tuesday 8th Dec 2026 Saudi Arabia Tuesday 8th Dec 2026 Senegal Tuesday 8th Dec 2026 Serbia Tuesday 15th Dec 2026 Seychelles Tuesday 8th Dec 2026 Singapore Saturday 12th Dec 2026 Slovakia Tuesday 15th Dec 2026 Slovenia Tuesday 15th Dec 2026 Solomon Islands Saturday 12th Dec 2026 South Africa Tuesday 8th Dec 2026 South Georgia Tuesday 8th Dec 2026 South Sandwich Islands Tuesday 8th Dec 2026 Spain Tuesday 15th Dec 2026 Sri Lanka Tuesday 8th Dec 2026 Suriname Tuesday 8th Dec 2026 Svalbard Tuesday 8th Dec 2026 Swaziland Tuesday 8th Dec 2026 Sweden Saturday 12th Dec 2026 Switzerland Tuesday 15th Dec 2026 Taiwan Tuesday 8th Dec 2026 Tajikistan Tuesday 15th Dec 2026 Tanzania Tuesday 8th Dec 2026 Thailand Tuesday 8th Dec 2026 The Grenadines Tuesday 8th Dec 2026 Timor-Leste Tuesday 8th Dec 2026 Tobago Tuesday 8th Dec 2026 Togo Tuesday 8th Dec 2026 Tokelau Saturday 12th Dec 2026 Tonga Saturday 12th Dec 2026 Trinidad Tuesday 8th Dec 2026 Turkey Saturday 12th Dec 2026 Turkmenistan Tuesday 15th Dec 2026 Turks Islands Tuesday 8th Dec 2026 Tuvalu Saturday 12th Dec 2026 Uganda Tuesday 8th Dec 2026 Ukraine Saturday 12th Dec 2026 United Arab Emirates Tuesday 8th Dec 2026 United Kingdom Saturday 19th Dec 2026 United States Saturday 12th Dec 2026 Uruguay Tuesday 8th Dec 2026 US Minor Outlying Islands Tuesday 8th Dec 2026 Uzbekistan Tuesday 15th Dec 2026 Vanuatu Tuesday 8th Dec 2026 Vatican City State Tuesday 15th Dec 2026 Venezuela Tuesday 8th Dec 2026 Vietnam Tuesday 8th Dec 2026 Virgin Islands (British) Tuesday 8th Dec 2026 Virgin Islands (US) Tuesday 8th Dec 2026 Wallis Tuesday 8th Dec 2026 Western Sahara Tuesday 8th Dec 2026 Yemen Tuesday 8th Dec 2026 Zambia Sunday 10th Dec 2023 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.