Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting date for all UK orders is Monday 20th November, for International orders the first posting date is Monday 13th November
- 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates for Santa's letter are as follows:
Country Date Aland Islands Sunday 10th Dec 2023 Albania Sunday 10th Dec 2023 Algeria Sunday 10th Dec 2023 American Samoa Sunday 10th Dec 2023 Andorra Sunday 10th Dec 2023 Angola Sunday 10th Dec 2023 Anguilla Sunday 10th Dec 2023 Antarctica Sunday 10th Dec 2023 Antigua Sunday 10th Dec 2023 Argentina Sunday 10th Dec 2023 Armenia Sunday 10th Dec 2023 Aruba Sunday 10th Dec 2023 Australia Sunday 10th Dec 2023 Austria Sunday 10th Dec 2023 Bahamas Sunday 10th Dec 2023 Bahrain Sunday 10th Dec 2023 Bangladesh Sunday 10th Dec 2023 Barbados Sunday 10th Dec 2023 Barbuda Sunday 10th Dec 2023 Belgium Sunday 10th Dec 2023 Belize Sunday 10th Dec 2023 Benin Sunday 10th Dec 2023 Bermuda Sunday 10th Dec 2023 Bhutan Sunday 10th Dec 2023 Bolivia Sunday 10th Dec 2023 Bosnia Sunday 10th Dec 2023 Botswana Sunday 10th Dec 2023 Bouvet Island Sunday 10th Dec 2023 Brazil Sunday 10th Dec 2023 British Indian Ocean Trty. Sunday 10th Dec 2023 Brunei Darussalam Sunday 10th Dec 2023 Bulgaria Sunday 10th Dec 2023 Burkina Faso Sunday 10th Dec 2023 Burundi Sunday 10th Dec 2023 Caicos Islands Sunday 10th Dec 2023 Cambodia Sunday 10th Dec 2023 Cameroon Sunday 10th Dec 2023 Canada Sunday 10th Dec 2023 Cape Verde Sunday 10th Dec 2023 Cayman Islands Sunday 10th Dec 2023 Central African Republic Sunday 10th Dec 2023 Chad Sunday 10th Dec 2023 Chile Sunday 10th Dec 2023 China Sunday 10th Dec 2023 Christmas Island Sunday 10th Dec 2023 Cocos (Keeling) Islands Sunday 10th Dec 2023 Colombia Sunday 10th Dec 2023 Comoros Sunday 10th Dec 2023 Congo Sunday 10th Dec 2023 Cook Islands Sunday 10th Dec 2023 Costa Rica Sunday 10th Dec 2023 Cote d'Ivoire Sunday 10th Dec 2023 Croatia Sunday 10th Dec 2023 Cuba Sunday 10th Dec 2023 Cyprus Sunday 10th Dec 2023 Czech Republic Sunday 10th Dec 2023 Denmark Sunday 10th Dec 2023 Djibouti Sunday 10th Dec 2023 Dominica Sunday 10th Dec 2023 Dominican Republic Sunday 10th Dec 2023 Ecuador Sunday 10th Dec 2023 El Salvador Sunday 10th Dec 2023 Equatorial Guinea Sunday 10th Dec 2023 Estonia Sunday 10th Dec 2023 Ethiopia Sunday 10th Dec 2023 Europe Sunday 10th Dec 2023 Falkland Islands (Malvinas) Sunday 10th Dec 2023 Faroe Islands Sunday 10th Dec 2023 Fiji Sunday 10th Dec 2023 Finland Sunday 10th Dec 2023 France Sunday 10th Dec 2023 French Guiana Sunday 10th Dec 2023 French Polynesia Sunday 10th Dec 2023 French Southern Territories Sunday 10th Dec 2023 Futuna Islands Sunday 10th Dec 2023 Gabon Sunday 10th Dec 2023 Gambia Sunday 10th Dec 2023 Georgia Sunday 10th Dec 2023 Germany Sunday 10th Dec 2023 Ghana Sunday 10th Dec 2023 Gibraltar Sunday 10th Dec 2023 Greece Sunday 10th Dec 2023 Greenland Sunday 10th Dec 2023 Grenada Sunday 10th Dec 2023 Guadeloupe Sunday 10th Dec 2023 Guam Sunday 10th Dec 2023 Guatemala Sunday 10th Dec 2023 Guernsey Tuesday 19th Dec 2023 Guinea Sunday 10th Dec 2023 Guyana Sunday 10th Dec 2023 Heard Sunday 10th Dec 2023 Herzegovina Sunday 10th Dec 2023 Holy See Sunday 10th Dec 2023 Honduras Sunday 10th Dec 2023 Hong Kong Sunday 10th Dec 2023 Hungary Sunday 10th Dec 2023 Iceland Sunday 10th Dec 2023 India Sunday 10th Dec 2023 Indonesia Sunday 10th Dec 2023 Ireland Tuesday 19th Dec 2023 Isle of Man Tuesday 19th Dec 2023 Israel Sunday 10th Dec 2023 Italy Sunday 10th Dec 2023 Jamaica Sunday 10th Dec 2023 Jan Mayen Islands Sunday 10th Dec 2023 Japan Sunday 10th Dec 2023 Jersey Tuesday 19th Dec 2023 Jordan Sunday 10th Dec 2023 Kazakhstan Sunday 10th Dec 2023 Kenya Sunday 10th Dec 2023 Kiribati Sunday 10th Dec 2023 Korea Sunday 10th Dec 2023 Kuwait Sunday 10th Dec 2023 Kyrgyzstan Sunday 10th Dec 2023 Laos Sunday 10th Dec 2023 Latvia Sunday 10th Dec 2023 Lesotho Sunday 10th Dec 2023 Liechtenstein Sunday 10th Dec 2023 Lithuania Sunday 10th Dec 2023 Luxembourg Sunday 10th Dec 2023 Macao Sunday 10th Dec 2023 Macedonia Sunday 10th Dec 2023 Madagascar Sunday 10th Dec 2023 Malawi Sunday 10th Dec 2023 Malaysia Sunday 10th Dec 2023 Maldives Sunday 10th Dec 2023 Mali Sunday 10th Dec 2023 Malta Sunday 10th Dec 2023 Marshall Islands Sunday 10th Dec 2023 Martinique Sunday 10th Dec 2023 Mauritania Sunday 10th Dec 2023 Mauritius Sunday 10th Dec 2023 Mayotte Sunday 10th Dec 2023 McDonald Islands Sunday 10th Dec 2023 Mexico Sunday 10th Dec 2023 Micronesia Sunday 10th Dec 2023 Miquelon Sunday 10th Dec 2023 Moldova Sunday 10th Dec 2023 Monaco Sunday 10th Dec 2023 Mongolia Sunday 10th Dec 2023 Montenegro Sunday 10th Dec 2023 Montserrat Sunday 10th Dec 2023 Morocco Sunday 10th Dec 2023 Mozambique Sunday 10th Dec 2023 Namibia Sunday 10th Dec 2023 Nauru Sunday 10th Dec 2023 Nepal Sunday 10th Dec 2023 Netherlands Sunday 10th Dec 2023 Nevis Sunday 10th Dec 2023 New Caledonia Sunday 10th Dec 2023 New Zealand Sunday 10th Dec 2023 Nicaragua Sunday 10th Dec 2023 Niger Sunday 10th Dec 2023 Nigeria Sunday 10th Dec 2023 Niue Sunday 10th Dec 2023 Norfolk Island Sunday 10th Dec 2023 Northern Mariana Islands Sunday 10th Dec 2023 Norway Sunday 10th Dec 2023 Oman Sunday 10th Dec 2023 Pakistan Sunday 10th Dec 2023 Palau Sunday 10th Dec 2023 Palestinian Territory, Occupied Sunday 10th Dec 2023 Panama Sunday 10th Dec 2023 Papua New Guinea Sunday 10th Dec 2023 Paraguay Sunday 10th Dec 2023 Peru Sunday 10th Dec 2023 Philippines Sunday 10th Dec 2023 Pitcairn Sunday 10th Dec 2023 Poland Sunday 10th Dec 2023 Portugal Sunday 10th Dec 2023 Principe Sunday 10th Dec 2023 Puerto Rico Sunday 10th Dec 2023 Qatar Sunday 10th Dec 2023 Reunion Sunday 10th Dec 2023 Romania Sunday 10th Dec 2023 Russian Federation Sunday 10th Dec 2023 Rwanda Sunday 10th Dec 2023 Saint Barthelemy Sunday 10th Dec 2023 Saint Helena Sunday 10th Dec 2023 Saint Kitts Sunday 10th Dec 2023 Saint Lucia Sunday 10th Dec 2023 Saint Martin (French part) Sunday 10th Dec 2023 Saint Pierre Sunday 10th Dec 2023 Saint Vincent Sunday 10th Dec 2023 Samoa Sunday 10th Dec 2023 San Marino Sunday 10th Dec 2023 Sao Tome Sunday 10th Dec 2023 Saudi Arabia Sunday 10th Dec 2023 Senegal Sunday 10th Dec 2023 Serbia Sunday 10th Dec 2023 Seychelles Sunday 10th Dec 2023 Singapore Sunday 10th Dec 2023 Slovakia Sunday 10th Dec 2023 Slovenia Sunday 10th Dec 2023 Solomon Islands Sunday 10th Dec 2023 South Africa Sunday 10th Dec 2023 South Georgia Sunday 10th Dec 2023 South Sandwich Islands Sunday 10th Dec 2023 Spain Sunday 10th Dec 2023 Sri Lanka Sunday 10th Dec 2023 Suriname Sunday 10th Dec 2023 Svalbard Sunday 10th Dec 2023 Swaziland Sunday 10th Dec 2023 Sweden Sunday 10th Dec 2023 Switzerland Sunday 10th Dec 2023 Taiwan Sunday 10th Dec 2023 Tajikistan Sunday 10th Dec 2023 Tanzania Sunday 10th Dec 2023 Thailand Sunday 10th Dec 2023 The Grenadines Sunday 10th Dec 2023 Timor-Leste Sunday 10th Dec 2023 Tobago Sunday 10th Dec 2023 Togo Sunday 10th Dec 2023 Tokelau Sunday 10th Dec 2023 Tonga Sunday 10th Dec 2023 Trinidad Sunday 10th Dec 2023 Turkey Sunday 10th Dec 2023 Turkmenistan Sunday 10th Dec 2023 Turks Islands Sunday 10th Dec 2023 Tuvalu Sunday 10th Dec 2023 Uganda Sunday 10th Dec 2023 Ukraine Sunday 10th Dec 2023 United Arab Emirates Sunday 10th Dec 2023 United Kingdom Tuesday 19th Dec 2023 United States Sunday 10th Dec 2023 Uruguay Sunday 10th Dec 2023 US Minor Outlying Islands Sunday 10th Dec 2023 Uzbekistan Sunday 10th Dec 2023 Vanuatu Sunday 10th Dec 2023 Vatican City State Sunday 10th Dec 2023 Venezuela Sunday 10th Dec 2023 Vietnam Sunday 10th Dec 2023 Virgin Islands (British) Sunday 10th Dec 2023 Virgin Islands (US) Sunday 10th Dec 2023 Wallis Sunday 10th Dec 2023 Western Sahara Sunday 10th Dec 2023 Yemen Sunday 10th Dec 2023 Zambia Sunday 10th Dec 2023 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.