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Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting data for all UK orders is Monday 30th November, for International orders the first posting date is Monday 23rd November
  2. Express Orders will be posted once orders have been taken, but no earlier than September
  3. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  4. The last posting dates are as follows:
    Country Date
    Aland Islands Monday 13th Dec 2021
    Albania Thursday 16th Dec 2021
    Algeria Monday 13th Dec 2021
    American Samoa Monday 13th Dec 2021
    Andorra Thursday 16th Dec 2021
    Angola Monday 13th Dec 2021
    Anguilla Monday 13th Dec 2021
    Antarctica Monday 13th Dec 2021
    Antigua Monday 13th Dec 2021
    Argentina Monday 13th Dec 2021
    Armenia Thursday 16th Dec 2021
    Aruba Monday 13th Dec 2021
    Australia Sunday 12th Dec 2021
    Austria Thursday 16th Dec 2021
    Bahamas Monday 13th Dec 2021
    Bahrain Monday 13th Dec 2021
    Bangladesh Monday 13th Dec 2021
    Barbados Monday 13th Dec 2021
    Barbuda Monday 13th Dec 2021
    Belgium Thursday 16th Dec 2021
    Belize Monday 13th Dec 2021
    Benin Monday 13th Dec 2021
    Bermuda Monday 13th Dec 2021
    Bhutan Monday 13th Dec 2021
    Bolivia Monday 13th Dec 2021
    Bosnia Thursday 16th Dec 2021
    Botswana Monday 13th Dec 2021
    Bouvet Island Monday 13th Dec 2021
    Brazil Monday 13th Dec 2021
    British Indian Ocean Trty. Thursday 9th Dec 2021
    Brunei Darussalam Monday 13th Dec 2021
    Bulgaria Thursday 16th Dec 2021
    Burkina Faso Monday 13th Dec 2021
    Burundi Monday 13th Dec 2021
    Caicos Islands Monday 13th Dec 2021
    Cambodia Monday 13th Dec 2021
    Cameroon Monday 13th Dec 2021
    Canada Monday 13th Dec 2021
    Cape Verde Monday 13th Dec 2021
    Cayman Islands Monday 13th Dec 2021
    Central African Republic Monday 13th Dec 2021
    Chad Monday 13th Dec 2021
    Chile Monday 13th Dec 2021
    China Monday 13th Dec 2021
    Christmas Island Thursday 9th Dec 2021
    Cocos (Keeling) Islands Thursday 9th Dec 2021
    Colombia Monday 13th Dec 2021
    Comoros Monday 13th Dec 2021
    Congo Monday 13th Dec 2021
    Cook Islands Thursday 9th Dec 2021
    Costa Rica Monday 13th Dec 2021
    Cote d'Ivoire Monday 13th Dec 2021
    Croatia Thursday 16th Dec 2021
    Cuba Monday 13th Dec 2021
    Cyprus Thursday 9th Dec 2021
    Czech Republic Monday 13th Dec 2021
    Denmark Thursday 16th Dec 2021
    Djibouti Monday 13th Dec 2021
    Dominica Monday 13th Dec 2021
    Dominican Republic Monday 13th Dec 2021
    Ecuador Monday 13th Dec 2021
    El Salvador Monday 13th Dec 2021
    Equatorial Guinea Monday 13th Dec 2021
    Estonia Thursday 16th Dec 2021
    Ethiopia Monday 13th Dec 2021
    Europe Thursday 16th Dec 2021
    Falkland Islands (Malvinas) Monday 13th Dec 2021
    Faroe Islands Thursday 16th Dec 2021
    Fiji Thursday 9th Dec 2021
    Finland Monday 13th Dec 2021
    France Thursday 16th Dec 2021
    French Guiana Monday 13th Dec 2021
    French Polynesia Thursday 9th Dec 2021
    French Southern Territories Monday 13th Dec 2021
    Futuna Islands Monday 13th Dec 2021
    Gabon Monday 13th Dec 2021
    Gambia Monday 13th Dec 2021
    Georgia Thursday 16th Dec 2021
    Germany Thursday 16th Dec 2021
    Ghana Monday 13th Dec 2021
    Gibraltar Thursday 16th Dec 2021
    Greece Sunday 12th Dec 2021
    Greenland Thursday 16th Dec 2021
    Grenada Monday 13th Dec 2021
    Guadeloupe Monday 13th Dec 2021
    Guam Monday 13th Dec 2021
    Guatemala Monday 13th Dec 2021
    Guernsey Monday 20th Dec 2021
    Guinea Monday 13th Dec 2021
    Guyana Monday 13th Dec 2021
    Heard Monday 13th Dec 2021
    Herzegovina Monday 13th Dec 2021
    Holy See Thursday 16th Dec 2021
    Honduras Monday 13th Dec 2021
    Hong Kong Monday 13th Dec 2021
    Hungary Thursday 16th Dec 2021
    Iceland Monday 13th Dec 2021
    India Monday 13th Dec 2021
    Indonesia Monday 13th Dec 2021
    Ireland Thursday 16th Dec 2021
    Isle of Man Monday 20th Dec 2021
    Israel Monday 13th Dec 2021
    Italy Monday 13th Dec 2021
    Jamaica Monday 13th Dec 2021
    Jan Mayen Islands Monday 13th Dec 2021
    Japan Monday 13th Dec 2021
    Jersey Monday 20th Dec 2021
    Jordan Monday 13th Dec 2021
    Kazakhstan Thursday 16th Dec 2021
    Kenya Monday 13th Dec 2021
    Kiribati Thursday 9th Dec 2021
    Korea Monday 13th Dec 2021
    Kuwait Monday 13th Dec 2021
    Kyrgyzstan Thursday 16th Dec 2021
    Laos Monday 13th Dec 2021
    Latvia Thursday 16th Dec 2021
    Lesotho Monday 13th Dec 2021
    Liechtenstein Thursday 16th Dec 2021
    Lithuania Thursday 16th Dec 2021
    Luxembourg Thursday 16th Dec 2021
    Macao Thursday 9th Dec 2021
    Macedonia Thursday 16th Dec 2021
    Madagascar Monday 13th Dec 2021
    Malawi Monday 13th Dec 2021
    Malaysia Monday 13th Dec 2021
    Maldives Monday 13th Dec 2021
    Mali Monday 13th Dec 2021
    Malta Thursday 9th Dec 2021
    Marshall Islands Monday 13th Dec 2021
    Martinique Monday 13th Dec 2021
    Mauritania Monday 13th Dec 2021
    Mauritius Monday 13th Dec 2021
    Mayotte Monday 13th Dec 2021
    McDonald Islands Monday 13th Dec 2021
    Mexico Monday 13th Dec 2021
    Micronesia Monday 13th Dec 2021
    Miquelon Monday 13th Dec 2021
    Moldova Thursday 16th Dec 2021
    Monaco Thursday 16th Dec 2021
    Mongolia Monday 13th Dec 2021
    Montenegro Thursday 16th Dec 2021
    Montserrat Monday 13th Dec 2021
    Morocco Monday 13th Dec 2021
    Mozambique Monday 13th Dec 2021
    Namibia Monday 13th Dec 2021
    Nauru Thursday 9th Dec 2021
    Nepal Monday 13th Dec 2021
    Netherlands Thursday 16th Dec 2021
    Nevis Monday 13th Dec 2021
    New Caledonia Thursday 9th Dec 2021
    New Zealand Sunday 12th Dec 2021
    Nicaragua Monday 13th Dec 2021
    Niger Monday 13th Dec 2021
    Nigeria Monday 13th Dec 2021
    Niue Thursday 9th Dec 2021
    Norfolk Island Thursday 9th Dec 2021
    Northern Mariana Islands Monday 13th Dec 2021
    Norway Thursday 16th Dec 2021
    Oman Monday 13th Dec 2021
    Pakistan Monday 13th Dec 2021
    Palau Monday 13th Dec 2021
    Palestinian Territory, Occupied Monday 13th Dec 2021
    Panama Monday 13th Dec 2021
    Papua New Guinea Thursday 9th Dec 2021
    Paraguay Monday 13th Dec 2021
    Peru Monday 13th Dec 2021
    Philippines Monday 13th Dec 2021
    Pitcairn Thursday 9th Dec 2021
    Poland Monday 13th Dec 2021
    Portugal Thursday 16th Dec 2021
    Principe Monday 13th Dec 2021
    Puerto Rico Monday 13th Dec 2021
    Qatar Monday 13th Dec 2021
    Reunion Monday 13th Dec 2021
    Romania Thursday 16th Dec 2021
    Russian Federation Thursday 16th Dec 2021
    Rwanda Monday 13th Dec 2021
    Saint Barthelemy Monday 13th Dec 2021
    Saint Helena Monday 13th Dec 2021
    Saint Kitts Monday 13th Dec 2021
    Saint Lucia Monday 13th Dec 2021
    Saint Martin (French part) Monday 13th Dec 2021
    Saint Pierre Monday 13th Dec 2021
    Saint Vincent Monday 13th Dec 2021
    Samoa Monday 13th Dec 2021
    San Marino Thursday 16th Dec 2021
    Sao Tome Monday 13th Dec 2021
    Saudi Arabia Monday 13th Dec 2021
    Senegal Monday 13th Dec 2021
    Serbia Thursday 16th Dec 2021
    Seychelles Monday 13th Dec 2021
    Singapore Thursday 9th Dec 2021
    Slovakia Thursday 16th Dec 2021
    Slovenia Thursday 16th Dec 2021
    Solomon Islands Thursday 9th Dec 2021
    South Africa Monday 13th Dec 2021
    South Georgia Monday 13th Dec 2021
    South Sandwich Islands Monday 13th Dec 2021
    Spain Thursday 16th Dec 2021
    Sri Lanka Monday 13th Dec 2021
    Suriname Monday 13th Dec 2021
    Svalbard Monday 13th Dec 2021
    Swaziland Monday 13th Dec 2021
    Sweden Monday 13th Dec 2021
    Switzerland Thursday 16th Dec 2021
    Taiwan Monday 13th Dec 2021
    Tajikistan Thursday 16th Dec 2021
    Tanzania Monday 13th Dec 2021
    Thailand Monday 13th Dec 2021
    The Grenadines Monday 13th Dec 2021
    Timor-Leste Monday 13th Dec 2021
    Tobago Monday 13th Dec 2021
    Togo Monday 13th Dec 2021
    Tokelau Thursday 9th Dec 2021
    Tonga Thursday 9th Dec 2021
    Trinidad Monday 13th Dec 2021
    Turkey Sunday 12th Dec 2021
    Turkmenistan Thursday 16th Dec 2021
    Turks Islands Monday 13th Dec 2021
    Tuvalu Thursday 9th Dec 2021
    Uganda Monday 13th Dec 2021
    Ukraine Thursday 16th Dec 2021
    United Arab Emirates Monday 13th Dec 2021
    United Kingdom Monday 20th Dec 2021
    United States Monday 13th Dec 2021
    Uruguay Monday 13th Dec 2021
    US Minor Outlying Islands Monday 13th Dec 2021
    Uzbekistan Thursday 16th Dec 2021
    Vanuatu Monday 13th Dec 2021
    Vatican City State Thursday 16th Dec 2021
    Venezuela Monday 13th Dec 2021
    Vietnam Monday 13th Dec 2021
    Virgin Islands (British) Monday 13th Dec 2021
    Virgin Islands (US) Monday 13th Dec 2021
    Wallis Monday 13th Dec 2021
    Western Sahara Monday 13th Dec 2021
    Yemen Monday 13th Dec 2021
    Zambia Friday 1st Jan 2021
  5. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.