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Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting date for all UK orders is Wednesday 20th November, for International orders the first posting date is Wednesday 13th November
  2. 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
  3. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  4. The last posting dates for Santa's letter are as follows:
    Country Date
    Aland Islands Wednesday 11th Dec 2024
    Albania Friday 13th Dec 2024
    Algeria Wednesday 11th Dec 2024
    American Samoa Wednesday 11th Dec 2024
    Andorra Friday 13th Dec 2024
    Angola Wednesday 11th Dec 2024
    Anguilla Wednesday 11th Dec 2024
    Antarctica Wednesday 11th Dec 2024
    Antigua Wednesday 11th Dec 2024
    Argentina Wednesday 11th Dec 2024
    Armenia Friday 13th Dec 2024
    Aruba Wednesday 11th Dec 2024
    Australia Wednesday 11th Dec 2024
    Austria Friday 13th Dec 2024
    Bahamas Wednesday 11th Dec 2024
    Bahrain Wednesday 11th Dec 2024
    Bangladesh Wednesday 11th Dec 2024
    Barbados Wednesday 11th Dec 2024
    Barbuda Wednesday 11th Dec 2024
    Belgium Friday 13th Dec 2024
    Belize Wednesday 11th Dec 2024
    Benin Wednesday 11th Dec 2024
    Bermuda Wednesday 11th Dec 2024
    Bhutan Wednesday 11th Dec 2024
    Bolivia Wednesday 11th Dec 2024
    Bosnia Friday 13th Dec 2024
    Botswana Wednesday 11th Dec 2024
    Bouvet Island Wednesday 11th Dec 2024
    Brazil Wednesday 11th Dec 2024
    British Indian Ocean Trty. Wednesday 11th Dec 2024
    Brunei Darussalam Wednesday 11th Dec 2024
    Bulgaria Wednesday 11th Dec 2024
    Burkina Faso Wednesday 11th Dec 2024
    Burundi Wednesday 11th Dec 2024
    Caicos Islands Wednesday 11th Dec 2024
    Cambodia Wednesday 11th Dec 2024
    Cameroon Wednesday 11th Dec 2024
    Canada Sunday 1st Dec 2024
    Cape Verde Wednesday 11th Dec 2024
    Cayman Islands Wednesday 11th Dec 2024
    Central African Republic Wednesday 11th Dec 2024
    Chad Wednesday 11th Dec 2024
    Chile Wednesday 11th Dec 2024
    China Wednesday 11th Dec 2024
    Christmas Island Wednesday 11th Dec 2024
    Cocos (Keeling) Islands Wednesday 11th Dec 2024
    Colombia Wednesday 11th Dec 2024
    Comoros Wednesday 11th Dec 2024
    Congo Wednesday 11th Dec 2024
    Cook Islands Wednesday 11th Dec 2024
    Costa Rica Wednesday 11th Dec 2024
    Cote d'Ivoire Wednesday 11th Dec 2024
    Croatia Friday 13th Dec 2024
    Cuba Wednesday 11th Dec 2024
    Cyprus Wednesday 11th Dec 2024
    Czech Republic Thursday 12th Dec 2024
    Denmark Friday 13th Dec 2024
    Djibouti Wednesday 11th Dec 2024
    Dominica Wednesday 11th Dec 2024
    Dominican Republic Wednesday 11th Dec 2024
    Ecuador Wednesday 11th Dec 2024
    El Salvador Wednesday 11th Dec 2024
    Equatorial Guinea Wednesday 11th Dec 2024
    Estonia Friday 13th Dec 2024
    Ethiopia Wednesday 11th Dec 2024
    Europe Friday 13th Dec 2024
    Falkland Islands (Malvinas) Wednesday 11th Dec 2024
    Faroe Islands Friday 13th Dec 2024
    Fiji Wednesday 11th Dec 2024
    Finland Thursday 12th Dec 2024
    France Friday 13th Dec 2024
    French Guiana Wednesday 11th Dec 2024
    French Polynesia Wednesday 11th Dec 2024
    French Southern Territories Wednesday 11th Dec 2024
    Futuna Islands Wednesday 11th Dec 2024
    Gabon Wednesday 11th Dec 2024
    Gambia Wednesday 11th Dec 2024
    Georgia Friday 13th Dec 2024
    Germany Friday 13th Dec 2024
    Ghana Wednesday 11th Dec 2024
    Gibraltar Friday 13th Dec 2024
    Greece Wednesday 11th Dec 2024
    Greenland Friday 13th Dec 2024
    Grenada Wednesday 11th Dec 2024
    Guadeloupe Wednesday 11th Dec 2024
    Guam Wednesday 11th Dec 2024
    Guatemala Wednesday 11th Dec 2024
    Guernsey Friday 20th Dec 2024
    Guinea Wednesday 11th Dec 2024
    Guyana Wednesday 11th Dec 2024
    Heard Wednesday 11th Dec 2024
    Herzegovina Wednesday 11th Dec 2024
    Holy See Friday 13th Dec 2024
    Honduras Wednesday 11th Dec 2024
    Hong Kong Wednesday 11th Dec 2024
    Hungary Wednesday 11th Dec 2024
    Iceland Wednesday 11th Dec 2024
    India Wednesday 11th Dec 2024
    Indonesia Wednesday 11th Dec 2024
    Ireland Friday 13th Dec 2024
    Isle of Man Friday 20th Dec 2024
    Israel Wednesday 11th Dec 2024
    Italy Thursday 12th Dec 2024
    Jamaica Wednesday 11th Dec 2024
    Jan Mayen Islands Wednesday 11th Dec 2024
    Japan Wednesday 11th Dec 2024
    Jersey Friday 20th Dec 2024
    Jordan Wednesday 11th Dec 2024
    Kazakhstan Friday 13th Dec 2024
    Kenya Wednesday 11th Dec 2024
    Kiribati Wednesday 11th Dec 2024
    Korea Wednesday 11th Dec 2024
    Kuwait Wednesday 11th Dec 2024
    Kyrgyzstan Friday 13th Dec 2024
    Laos Wednesday 11th Dec 2024
    Latvia Friday 13th Dec 2024
    Lesotho Wednesday 11th Dec 2024
    Liechtenstein Friday 13th Dec 2024
    Lithuania Friday 13th Dec 2024
    Luxembourg Friday 13th Dec 2024
    Macao Wednesday 11th Dec 2024
    Macedonia Friday 13th Dec 2024
    Madagascar Wednesday 11th Dec 2024
    Malawi Wednesday 11th Dec 2024
    Malaysia Wednesday 11th Dec 2024
    Maldives Wednesday 11th Dec 2024
    Mali Wednesday 11th Dec 2024
    Malta Wednesday 11th Dec 2024
    Marshall Islands Wednesday 11th Dec 2024
    Martinique Wednesday 11th Dec 2024
    Mauritania Wednesday 11th Dec 2024
    Mauritius Wednesday 11th Dec 2024
    Mayotte Wednesday 11th Dec 2024
    McDonald Islands Wednesday 11th Dec 2024
    Mexico Wednesday 11th Dec 2024
    Micronesia Wednesday 11th Dec 2024
    Miquelon Wednesday 11th Dec 2024
    Moldova Wednesday 11th Dec 2024
    Monaco Friday 13th Dec 2024
    Mongolia Wednesday 11th Dec 2024
    Montenegro Friday 13th Dec 2024
    Montserrat Wednesday 11th Dec 2024
    Morocco Wednesday 11th Dec 2024
    Mozambique Wednesday 11th Dec 2024
    Namibia Wednesday 11th Dec 2024
    Nauru Wednesday 11th Dec 2024
    Nepal Wednesday 11th Dec 2024
    Netherlands Friday 13th Dec 2024
    Nevis Wednesday 11th Dec 2024
    New Caledonia Wednesday 11th Dec 2024
    New Zealand Wednesday 11th Dec 2024
    Nicaragua Wednesday 11th Dec 2024
    Niger Wednesday 11th Dec 2024
    Nigeria Wednesday 11th Dec 2024
    Niue Wednesday 11th Dec 2024
    Norfolk Island Wednesday 11th Dec 2024
    Northern Mariana Islands Wednesday 11th Dec 2024
    Norway Friday 13th Dec 2024
    Oman Wednesday 11th Dec 2024
    Pakistan Wednesday 11th Dec 2024
    Palau Wednesday 11th Dec 2024
    Palestinian Territory, Occupied Wednesday 11th Dec 2024
    Panama Wednesday 11th Dec 2024
    Papua New Guinea Wednesday 11th Dec 2024
    Paraguay Wednesday 11th Dec 2024
    Peru Wednesday 11th Dec 2024
    Philippines Wednesday 11th Dec 2024
    Pitcairn Wednesday 11th Dec 2024
    Poland Thursday 12th Dec 2024
    Portugal Friday 13th Dec 2024
    Principe Wednesday 11th Dec 2024
    Puerto Rico Wednesday 11th Dec 2024
    Qatar Wednesday 11th Dec 2024
    Reunion Wednesday 11th Dec 2024
    Romania Friday 13th Dec 2024
    Russian Federation Friday 13th Dec 2024
    Rwanda Wednesday 11th Dec 2024
    Saint Barthelemy Wednesday 11th Dec 2024
    Saint Helena Wednesday 11th Dec 2024
    Saint Kitts Wednesday 11th Dec 2024
    Saint Lucia Wednesday 11th Dec 2024
    Saint Martin (French part) Wednesday 11th Dec 2024
    Saint Pierre Wednesday 11th Dec 2024
    Saint Vincent Wednesday 11th Dec 2024
    Samoa Wednesday 11th Dec 2024
    San Marino Friday 13th Dec 2024
    Sao Tome Wednesday 11th Dec 2024
    Saudi Arabia Wednesday 11th Dec 2024
    Senegal Wednesday 11th Dec 2024
    Serbia Friday 13th Dec 2024
    Seychelles Wednesday 11th Dec 2024
    Singapore Wednesday 11th Dec 2024
    Slovakia Friday 13th Dec 2024
    Slovenia Friday 13th Dec 2024
    Solomon Islands Wednesday 11th Dec 2024
    South Africa Wednesday 11th Dec 2024
    South Georgia Wednesday 11th Dec 2024
    South Sandwich Islands Wednesday 11th Dec 2024
    Spain Friday 13th Dec 2024
    Sri Lanka Wednesday 11th Dec 2024
    Suriname Wednesday 11th Dec 2024
    Svalbard Wednesday 11th Dec 2024
    Swaziland Wednesday 11th Dec 2024
    Sweden Thursday 12th Dec 2024
    Switzerland Friday 13th Dec 2024
    Taiwan Wednesday 11th Dec 2024
    Tajikistan Friday 13th Dec 2024
    Tanzania Wednesday 11th Dec 2024
    Thailand Wednesday 11th Dec 2024
    The Grenadines Wednesday 11th Dec 2024
    Timor-Leste Wednesday 11th Dec 2024
    Tobago Wednesday 11th Dec 2024
    Togo Wednesday 11th Dec 2024
    Tokelau Wednesday 11th Dec 2024
    Tonga Wednesday 11th Dec 2024
    Trinidad Wednesday 11th Dec 2024
    Turkey Wednesday 11th Dec 2024
    Turkmenistan Friday 13th Dec 2024
    Turks Islands Wednesday 11th Dec 2024
    Tuvalu Wednesday 11th Dec 2024
    Uganda Wednesday 11th Dec 2024
    Ukraine Wednesday 11th Dec 2024
    United Arab Emirates Wednesday 11th Dec 2024
    United Kingdom Friday 20th Dec 2024
    United States Thursday 12th Dec 2024
    Uruguay Wednesday 11th Dec 2024
    US Minor Outlying Islands Wednesday 11th Dec 2024
    Uzbekistan Friday 13th Dec 2024
    Vanuatu Wednesday 11th Dec 2024
    Vatican City State Friday 13th Dec 2024
    Venezuela Wednesday 11th Dec 2024
    Vietnam Wednesday 11th Dec 2024
    Virgin Islands (British) Wednesday 11th Dec 2024
    Virgin Islands (US) Wednesday 11th Dec 2024
    Wallis Wednesday 11th Dec 2024
    Western Sahara Wednesday 11th Dec 2024
    Yemen Wednesday 11th Dec 2024
    Zambia Sunday 10th Dec 2023
  5. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.