Payment & Security
We treat the issue of your security with the utmost concern. Our PayPal payment method is an extremely safe and secure platform of transmitting payment. It uses cutting-edge data encryption and fraud detection tools to improve security. Your personal data will not be shared with any third parties and will not be held once you have received your Christmas letter.
You do not need to have a PayPal account to pay via PayPal as we accept all major credit and debit cards through this service. Once you are at the stage of making payment, simply click on the 'check out with PayPal' button and follow the on screen instructions to enter your details. Alternatively, there is an option to login as an existing PayPal customer.
Shipping & Handling
The price of the letter includes ALL shipping costs and we will send a letter to anywhere in the world.
Please do not place a letter order with Christmas letters from Santa after the last international postal dates listed below, as we cannot guarantee that they will reach you in time for Christmas.
United Kingdom: Friday 22nd December
Australia: Friday 15th December
South Africa: Friday 15th December
New Zealand: Friday 15th December
United States: Friday 15th December
Europe: Saturday 16th December
Canada: Saturday 16th December
All orders will be dispatched by Royal Mail for both the UK and the rest of the world. Please allow 7 days from date of order (or if you have ordered prior to the 3rd December, please allow seven working days from this date), for delivery to mainland UK. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required.
Returns, Refunds & Cancelations
If you are concerned regarding the whereabouts of your letter, please visit the 'Contact Us' page and send us an email stating the order date and reference from your confirmation email. Unfortunately, Royal Mail is not a tracked service therefore we cannot take responsibility for any letters which are missing in the post, however we will endeavor to send you a replacement in time to reach you before Christmas.
We want you to be fully satisfied with your Christmas letter. Thorough quality control checks are carried out prior to dispatch but if you have received your item and it has been damaged in transit, in the first instance we ask that you contact us by email and then to return the goods in question. At this point, we will offer you a full refund or the option of a replacement.
In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of dispatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancelation period of 7 working days after dispatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.