Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting data for all UK orders is Thursday 28th November, for International orders the first posting date is Thursday 21st November.
All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates are as follows:

Country	Date
Aland Islands	Monday 14th Dec 2020
Albania	Friday 18th Dec 2020
Algeria	Monday 14th Dec 2020
American Samoa	Monday 14th Dec 2020
Andorra	Friday 18th Dec 2020
Angola	Monday 14th Dec 2020
Anguilla	Monday 14th Dec 2020
Antarctica	Monday 14th Dec 2020
Antigua	Monday 14th Dec 2020
Argentina	Monday 14th Dec 2020
Armenia	Friday 18th Dec 2020
Aruba	Monday 14th Dec 2020
Australia	Wednesday 9th Dec 2020
Austria	Friday 18th Dec 2020
Bahamas	Monday 14th Dec 2020
Bahrain	Monday 14th Dec 2020
Bangladesh	Monday 14th Dec 2020
Barbados	Monday 14th Dec 2020
Barbuda	Monday 14th Dec 2020
Belgium	Friday 18th Dec 2020
Belize	Monday 14th Dec 2020
Benin	Monday 14th Dec 2020
Bermuda	Monday 14th Dec 2020
Bhutan	Monday 14th Dec 2020
Bolivia	Monday 14th Dec 2020
Bosnia	Friday 18th Dec 2020
Botswana	Monday 14th Dec 2020
Bouvet Island	Monday 14th Dec 2020
Brazil	Monday 14th Dec 2020
British Indian Ocean Trty.	Wednesday 9th Dec 2020
Brunei Darussalam	Monday 14th Dec 2020
Bulgaria	Friday 18th Dec 2020
Burkina Faso	Monday 14th Dec 2020
Burundi	Monday 14th Dec 2020
Caicos Islands	Monday 14th Dec 2020
Cambodia	Monday 14th Dec 2020
Cameroon	Monday 14th Dec 2020
Canada	Monday 14th Dec 2020
Cape Verde	Monday 14th Dec 2020
Cayman Islands	Monday 14th Dec 2020
Central African Republic	Monday 14th Dec 2020
Chad	Monday 14th Dec 2020
Chile	Monday 14th Dec 2020
China	Monday 14th Dec 2020
Christmas Island	Wednesday 9th Dec 2020
Cocos (Keeling) Islands	Wednesday 9th Dec 2020
Colombia	Monday 14th Dec 2020
Comoros	Monday 14th Dec 2020
Congo	Monday 14th Dec 2020
Cook Islands	Wednesday 9th Dec 2020
Costa Rica	Monday 14th Dec 2020
Cote d'Ivoire	Monday 14th Dec 2020
Croatia	Friday 18th Dec 2020
Cuba	Monday 14th Dec 2020
Cyprus	Friday 18th Dec 2020
Czech Republic	Friday 18th Dec 2020
Denmark	Friday 18th Dec 2020
Djibouti	Monday 14th Dec 2020
Dominica	Monday 14th Dec 2020
Dominican Republic	Monday 14th Dec 2020
Ecuador	Monday 14th Dec 2020
El Salvador	Monday 14th Dec 2020
Equatorial Guinea	Monday 14th Dec 2020
Estonia	Friday 18th Dec 2020
Ethiopia	Monday 14th Dec 2020
Europe	Friday 18th Dec 2020
Falkland Islands (Malvinas)	Monday 14th Dec 2020
Faroe Islands	Friday 18th Dec 2020
Fiji	Wednesday 9th Dec 2020
Finland	Friday 18th Dec 2020
France	Friday 18th Dec 2020
French Guiana	Monday 14th Dec 2020
French Polynesia	Wednesday 9th Dec 2020
French Southern Territories	Monday 14th Dec 2020
Futuna Islands	Monday 14th Dec 2020
Gabon	Monday 14th Dec 2020
Gambia	Monday 14th Dec 2020
Georgia	Friday 18th Dec 2020
Germany	Friday 18th Dec 2020
Ghana	Monday 14th Dec 2020
Gibraltar	Friday 18th Dec 2020
Greece	Friday 18th Dec 2020
Greenland	Friday 18th Dec 2020
Grenada	Monday 14th Dec 2020
Guadeloupe	Monday 14th Dec 2020
Guam	Monday 14th Dec 2020
Guatemala	Monday 14th Dec 2020
Guernsey	Monday 21st Dec 2020
Guinea	Monday 14th Dec 2020
Guyana	Monday 14th Dec 2020
Heard	Monday 14th Dec 2020
Herzegovina	Monday 14th Dec 2020
Holy See	Friday 18th Dec 2020
Honduras	Monday 14th Dec 2020
Hong Kong	Monday 14th Dec 2020
Hungary	Friday 18th Dec 2020
Iceland	Monday 14th Dec 2020
India	Friday 18th Dec 2020
Indonesia	Monday 14th Dec 2020
Ireland	Friday 18th Dec 2020
Isle of Man	Monday 21st Dec 2020
Israel	Monday 14th Dec 2020
Italy	Friday 18th Dec 2020
Jamaica	Monday 14th Dec 2020
Jan Mayen Islands	Monday 14th Dec 2020
Japan	Monday 14th Dec 2020
Jersey	Monday 21st Dec 2020
Jordan	Monday 14th Dec 2020
Kazakhstan	Friday 18th Dec 2020
Kenya	Monday 14th Dec 2020
Kiribati	Wednesday 9th Dec 2020
Korea	Monday 14th Dec 2020
Kuwait	Monday 14th Dec 2020
Kyrgyzstan	Friday 18th Dec 2020
Laos	Monday 14th Dec 2020
Latvia	Friday 18th Dec 2020
Lesotho	Monday 14th Dec 2020
Liechtenstein	Friday 18th Dec 2020
Lithuania	Friday 18th Dec 2020
Luxembourg	Friday 18th Dec 2020
Macao	Wednesday 9th Dec 2020
Macedonia	Friday 18th Dec 2020
Madagascar	Monday 14th Dec 2020
Malawi	Monday 14th Dec 2020
Malaysia	Monday 14th Dec 2020
Maldives	Monday 14th Dec 2020
Mali	Monday 14th Dec 2020
Malta	Friday 18th Dec 2020
Marshall Islands	Monday 14th Dec 2020
Martinique	Monday 14th Dec 2020
Mauritania	Monday 14th Dec 2020
Mauritius	Monday 14th Dec 2020
Mayotte	Monday 14th Dec 2020
McDonald Islands	Monday 14th Dec 2020
Mexico	Monday 14th Dec 2020
Micronesia	Monday 14th Dec 2020
Miquelon	Monday 14th Dec 2020
Moldova	Friday 18th Dec 2020
Monaco	Friday 18th Dec 2020
Mongolia	Monday 14th Dec 2020
Montenegro	Friday 18th Dec 2020
Montserrat	Monday 14th Dec 2020
Morocco	Monday 14th Dec 2020
Mozambique	Monday 14th Dec 2020
Namibia	Monday 14th Dec 2020
Nauru	Wednesday 9th Dec 2020
Nepal	Monday 14th Dec 2020
Netherlands	Friday 18th Dec 2020
Nevis	Monday 14th Dec 2020
New Caledonia	Wednesday 9th Dec 2020
New Zealand	Wednesday 9th Dec 2020
Nicaragua	Monday 14th Dec 2020
Niger	Monday 14th Dec 2020
Nigeria	Monday 14th Dec 2020
Niue	Wednesday 9th Dec 2020
Norfolk Island	Wednesday 9th Dec 2020
Northern Mariana Islands	Monday 14th Dec 2020
Norway	Friday 18th Dec 2020
Oman	Monday 14th Dec 2020
Pakistan	Monday 14th Dec 2020
Palau	Monday 14th Dec 2020
Palestinian Territory, Occupied	Monday 14th Dec 2020
Panama	Monday 14th Dec 2020
Papua New Guinea	Wednesday 9th Dec 2020
Paraguay	Monday 14th Dec 2020
Peru	Monday 14th Dec 2020
Philippines	Monday 14th Dec 2020
Pitcairn	Wednesday 9th Dec 2020
Poland	Friday 18th Dec 2020
Portugal	Friday 18th Dec 2020
Principe	Monday 14th Dec 2020
Puerto Rico	Monday 14th Dec 2020
Qatar	Monday 14th Dec 2020
Reunion	Monday 14th Dec 2020
Romania	Friday 18th Dec 2020
Russian Federation	Friday 18th Dec 2020
Rwanda	Monday 14th Dec 2020
Saint Barthelemy	Monday 14th Dec 2020
Saint Helena	Monday 14th Dec 2020
Saint Kitts	Monday 14th Dec 2020
Saint Lucia	Monday 14th Dec 2020
Saint Martin (French part)	Monday 14th Dec 2020
Saint Pierre	Monday 14th Dec 2020
Saint Vincent	Monday 14th Dec 2020
Samoa	Monday 14th Dec 2020
San Marino	Friday 18th Dec 2020
Sao Tome	Monday 14th Dec 2020
Saudi Arabia	Monday 14th Dec 2020
Senegal	Monday 14th Dec 2020
Serbia	Friday 18th Dec 2020
Seychelles	Monday 14th Dec 2020
Singapore	Wednesday 9th Dec 2020
Slovakia	Friday 18th Dec 2020
Slovenia	Friday 18th Dec 2020
Solomon Islands	Wednesday 9th Dec 2020
South Africa	Monday 14th Dec 2020
South Georgia	Monday 14th Dec 2020
South Sandwich Islands	Monday 14th Dec 2020
Spain	Friday 18th Dec 2020
Sri Lanka	Monday 14th Dec 2020
Suriname	Monday 14th Dec 2020
Svalbard	Monday 14th Dec 2020
Swaziland	Monday 14th Dec 2020
Sweden	Friday 18th Dec 2020
Switzerland	Friday 18th Dec 2020
Taiwan	Monday 14th Dec 2020
Tajikistan	Friday 18th Dec 2020
Tanzania	Monday 14th Dec 2020
Thailand	Monday 14th Dec 2020
The Grenadines	Monday 14th Dec 2020
Timor-Leste	Monday 14th Dec 2020
Tobago	Monday 14th Dec 2020
Togo	Monday 14th Dec 2020
Tokelau	Wednesday 9th Dec 2020
Tonga	Wednesday 9th Dec 2020
Trinidad	Monday 14th Dec 2020
Turkey	Friday 18th Dec 2020
Turkmenistan	Friday 18th Dec 2020
Turks Islands	Monday 14th Dec 2020
Tuvalu	Wednesday 9th Dec 2020
Uganda	Monday 14th Dec 2020
Ukraine	Friday 18th Dec 2020
United Arab Emirates	Monday 14th Dec 2020
United Kingdom	Monday 21st Dec 2020
United States	Monday 14th Dec 2020
Uruguay	Monday 14th Dec 2020
US Minor Outlying Islands	Monday 14th Dec 2020
Uzbekistan	Friday 18th Dec 2020
Vanuatu	Monday 14th Dec 2020
Vatican City State	Friday 18th Dec 2020
Venezuela	Monday 14th Dec 2020
Vietnam	Monday 14th Dec 2020
Virgin Islands (British)	Monday 14th Dec 2020
Virgin Islands (US)	Monday 14th Dec 2020
Wallis	Monday 14th Dec 2020
Western Sahara	Monday 14th Dec 2020
Yemen	Monday 14th Dec 2020
Zambia	Monday 14th Dec 2020

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.