Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address support@christmaslettersfromsanta.com; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting date for all UK orders is Monday 24th November, for International orders the first posting date is Wednesday 12th November
'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates for Santa's letter are as follows:

Country	Date
Aland Islands	Monday 8th Dec 2025
Albania	Monday 15th Dec 2025
Algeria	Monday 8th Dec 2025
American Samoa	Monday 8th Dec 2025
Andorra	Monday 15th Dec 2025
Angola	Monday 8th Dec 2025
Anguilla	Monday 8th Dec 2025
Antarctica	Monday 8th Dec 2025
Antigua	Monday 8th Dec 2025
Argentina	Monday 8th Dec 2025
Armenia	Monday 15th Dec 2025
Aruba	Monday 8th Dec 2025
Australia	Friday 12th Dec 2025
Austria	Monday 15th Dec 2025
Bahamas	Monday 8th Dec 2025
Bahrain	Monday 8th Dec 2025
Bangladesh	Monday 8th Dec 2025
Barbados	Monday 8th Dec 2025
Barbuda	Monday 8th Dec 2025
Belgium	Monday 15th Dec 2025
Belize	Monday 8th Dec 2025
Benin	Monday 8th Dec 2025
Bermuda	Monday 8th Dec 2025
Bhutan	Monday 8th Dec 2025
Bolivia	Monday 8th Dec 2025
Bosnia	Monday 15th Dec 2025
Botswana	Monday 8th Dec 2025
Bouvet Island	Monday 8th Dec 2025
Brazil	Monday 8th Dec 2025
British Indian Ocean Trty.	Friday 12th Dec 2025
Brunei Darussalam	Monday 8th Dec 2025
Bulgaria	Friday 12th Dec 2025
Burkina Faso	Monday 8th Dec 2025
Burundi	Monday 8th Dec 2025
Caicos Islands	Monday 8th Dec 2025
Cambodia	Monday 8th Dec 2025
Cameroon	Monday 8th Dec 2025
Canada	Friday 12th Dec 2025
Cape Verde	Monday 8th Dec 2025
Cayman Islands	Monday 8th Dec 2025
Central African Republic	Monday 8th Dec 2025
Chad	Monday 8th Dec 2025
Chile	Monday 8th Dec 2025
China	Monday 8th Dec 2025
Christmas Island	Friday 12th Dec 2025
Cocos (Keeling) Islands	Friday 12th Dec 2025
Colombia	Monday 8th Dec 2025
Comoros	Monday 8th Dec 2025
Congo	Monday 8th Dec 2025
Cook Islands	Friday 12th Dec 2025
Costa Rica	Monday 8th Dec 2025
Cote d'Ivoire	Monday 8th Dec 2025
Croatia	Monday 15th Dec 2025
Cuba	Monday 8th Dec 2025
Cyprus	Monday 8th Dec 2025
Czech Republic	Friday 12th Dec 2025
Denmark	Monday 15th Dec 2025
Djibouti	Monday 8th Dec 2025
Dominica	Monday 8th Dec 2025
Dominican Republic	Monday 8th Dec 2025
Ecuador	Monday 8th Dec 2025
El Salvador	Monday 8th Dec 2025
Equatorial Guinea	Monday 8th Dec 2025
Estonia	Monday 15th Dec 2025
Ethiopia	Monday 8th Dec 2025
Europe	Monday 15th Dec 2025
Falkland Islands (Malvinas)	Monday 8th Dec 2025
Faroe Islands	Monday 15th Dec 2025
Fiji	Friday 12th Dec 2025
Finland	Friday 12th Dec 2025
France	Monday 15th Dec 2025
French Guiana	Monday 8th Dec 2025
French Polynesia	Friday 12th Dec 2025
French Southern Territories	Monday 8th Dec 2025
Futuna Islands	Monday 8th Dec 2025
Gabon	Monday 8th Dec 2025
Gambia	Monday 8th Dec 2025
Georgia	Monday 15th Dec 2025
Germany	Monday 15th Dec 2025
Ghana	Monday 8th Dec 2025
Gibraltar	Monday 15th Dec 2025
Greece	Friday 12th Dec 2025
Greenland	Monday 15th Dec 2025
Grenada	Monday 8th Dec 2025
Guadeloupe	Monday 8th Dec 2025
Guam	Monday 8th Dec 2025
Guatemala	Monday 8th Dec 2025
Guernsey	Friday 19th Dec 2025
Guinea	Monday 8th Dec 2025
Guyana	Monday 8th Dec 2025
Heard	Monday 8th Dec 2025
Herzegovina	Monday 8th Dec 2025
Holy See	Monday 15th Dec 2025
Honduras	Monday 8th Dec 2025
Hong Kong	Monday 8th Dec 2025
Hungary	Friday 12th Dec 2025
Iceland	Monday 8th Dec 2025
India	Monday 8th Dec 2025
Indonesia	Monday 8th Dec 2025
Ireland	Monday 15th Dec 2025
Isle of Man	Friday 19th Dec 2025
Israel	Monday 8th Dec 2025
Italy	Friday 12th Dec 2025
Jamaica	Monday 8th Dec 2025
Jan Mayen Islands	Monday 8th Dec 2025
Japan	Monday 8th Dec 2025
Jersey	Friday 19th Dec 2025
Jordan	Monday 8th Dec 2025
Kazakhstan	Monday 15th Dec 2025
Kenya	Monday 8th Dec 2025
Kiribati	Friday 12th Dec 2025
Korea	Monday 8th Dec 2025
Kuwait	Monday 8th Dec 2025
Kyrgyzstan	Monday 15th Dec 2025
Laos	Monday 8th Dec 2025
Latvia	Monday 15th Dec 2025
Lesotho	Monday 8th Dec 2025
Liechtenstein	Monday 15th Dec 2025
Lithuania	Monday 15th Dec 2025
Luxembourg	Monday 15th Dec 2025
Macao	Friday 12th Dec 2025
Macedonia	Monday 15th Dec 2025
Madagascar	Monday 8th Dec 2025
Malawi	Monday 8th Dec 2025
Malaysia	Monday 8th Dec 2025
Maldives	Monday 8th Dec 2025
Mali	Monday 8th Dec 2025
Malta	Monday 8th Dec 2025
Marshall Islands	Monday 8th Dec 2025
Martinique	Monday 8th Dec 2025
Mauritania	Monday 8th Dec 2025
Mauritius	Monday 8th Dec 2025
Mayotte	Monday 8th Dec 2025
McDonald Islands	Monday 8th Dec 2025
Mexico	Monday 8th Dec 2025
Micronesia	Monday 8th Dec 2025
Miquelon	Monday 8th Dec 2025
Moldova	Friday 12th Dec 2025
Monaco	Monday 15th Dec 2025
Mongolia	Monday 8th Dec 2025
Montenegro	Monday 15th Dec 2025
Montserrat	Monday 8th Dec 2025
Morocco	Monday 8th Dec 2025
Mozambique	Monday 8th Dec 2025
Namibia	Monday 8th Dec 2025
Nauru	Friday 12th Dec 2025
Nepal	Monday 8th Dec 2025
Netherlands	Monday 15th Dec 2025
Nevis	Monday 8th Dec 2025
New Caledonia	Friday 12th Dec 2025
New Zealand	Friday 12th Dec 2025
Nicaragua	Monday 8th Dec 2025
Niger	Monday 8th Dec 2025
Nigeria	Monday 8th Dec 2025
Niue	Friday 12th Dec 2025
Norfolk Island	Friday 12th Dec 2025
Northern Mariana Islands	Monday 8th Dec 2025
Norway	Monday 15th Dec 2025
Oman	Monday 8th Dec 2025
Pakistan	Monday 8th Dec 2025
Palau	Monday 8th Dec 2025
Palestinian Territory, Occupied	Monday 8th Dec 2025
Panama	Monday 8th Dec 2025
Papua New Guinea	Friday 12th Dec 2025
Paraguay	Monday 8th Dec 2025
Peru	Monday 8th Dec 2025
Philippines	Monday 8th Dec 2025
Pitcairn	Friday 12th Dec 2025
Poland	Friday 12th Dec 2025
Portugal	Monday 15th Dec 2025
Principe	Monday 8th Dec 2025
Puerto Rico	Monday 8th Dec 2025
Qatar	Monday 8th Dec 2025
Reunion	Monday 8th Dec 2025
Romania	Monday 15th Dec 2025
Russian Federation	Monday 15th Dec 2025
Rwanda	Monday 8th Dec 2025
Saint Barthelemy	Monday 8th Dec 2025
Saint Helena	Monday 8th Dec 2025
Saint Kitts	Monday 8th Dec 2025
Saint Lucia	Monday 8th Dec 2025
Saint Martin (French part)	Monday 8th Dec 2025
Saint Pierre	Monday 8th Dec 2025
Saint Vincent	Monday 8th Dec 2025
Samoa	Monday 8th Dec 2025
San Marino	Monday 15th Dec 2025
Sao Tome	Monday 8th Dec 2025
Saudi Arabia	Monday 8th Dec 2025
Senegal	Monday 8th Dec 2025
Serbia	Monday 15th Dec 2025
Seychelles	Monday 8th Dec 2025
Singapore	Friday 12th Dec 2025
Slovakia	Monday 15th Dec 2025
Slovenia	Monday 15th Dec 2025
Solomon Islands	Friday 12th Dec 2025
South Africa	Monday 8th Dec 2025
South Georgia	Monday 8th Dec 2025
South Sandwich Islands	Monday 8th Dec 2025
Spain	Monday 15th Dec 2025
Sri Lanka	Monday 8th Dec 2025
Suriname	Monday 8th Dec 2025
Svalbard	Monday 8th Dec 2025
Swaziland	Monday 8th Dec 2025
Sweden	Friday 12th Dec 2025
Switzerland	Monday 15th Dec 2025
Taiwan	Monday 8th Dec 2025
Tajikistan	Monday 15th Dec 2025
Tanzania	Monday 8th Dec 2025
Thailand	Monday 8th Dec 2025
The Grenadines	Monday 8th Dec 2025
Timor-Leste	Monday 8th Dec 2025
Tobago	Monday 8th Dec 2025
Togo	Monday 8th Dec 2025
Tokelau	Friday 12th Dec 2025
Tonga	Friday 12th Dec 2025
Trinidad	Monday 8th Dec 2025
Turkey	Friday 12th Dec 2025
Turkmenistan	Monday 15th Dec 2025
Turks Islands	Monday 8th Dec 2025
Tuvalu	Friday 12th Dec 2025
Uganda	Monday 8th Dec 2025
Ukraine	Friday 12th Dec 2025
United Arab Emirates	Monday 8th Dec 2025
United Kingdom	Friday 19th Dec 2025
United States	Friday 12th Dec 2025
Uruguay	Monday 8th Dec 2025
US Minor Outlying Islands	Monday 8th Dec 2025
Uzbekistan	Monday 15th Dec 2025
Vanuatu	Monday 8th Dec 2025
Vatican City State	Monday 15th Dec 2025
Venezuela	Monday 8th Dec 2025
Vietnam	Monday 8th Dec 2025
Virgin Islands (British)	Monday 8th Dec 2025
Virgin Islands (US)	Monday 8th Dec 2025
Wallis	Monday 8th Dec 2025
Western Sahara	Monday 8th Dec 2025
Yemen	Monday 8th Dec 2025
Zambia	Sunday 10th Dec 2023

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.