Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting data for all UK orders is Monday 20th November, for International orders the first posting date is Monday 13th November
'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates are as follows:

Country	Date
Aland Islands	Thursday 7th Dec 2023
Albania	Friday 15th Dec 2023
Algeria	Thursday 7th Dec 2023
American Samoa	Thursday 7th Dec 2023
Andorra	Friday 15th Dec 2023
Angola	Thursday 7th Dec 2023
Anguilla	Thursday 7th Dec 2023
Antarctica	Thursday 7th Dec 2023
Antigua	Thursday 7th Dec 2023
Argentina	Thursday 7th Dec 2023
Armenia	Friday 15th Dec 2023
Aruba	Thursday 7th Dec 2023
Australia	Tuesday 12th Dec 2023
Austria	Friday 15th Dec 2023
Bahamas	Thursday 7th Dec 2023
Bahrain	Thursday 7th Dec 2023
Bangladesh	Thursday 7th Dec 2023
Barbados	Thursday 7th Dec 2023
Barbuda	Thursday 7th Dec 2023
Belgium	Wednesday 20th Dec 2023
Belize	Thursday 7th Dec 2023
Benin	Thursday 7th Dec 2023
Bermuda	Thursday 7th Dec 2023
Bhutan	Thursday 7th Dec 2023
Bolivia	Thursday 7th Dec 2023
Bosnia	Friday 15th Dec 2023
Botswana	Thursday 7th Dec 2023
Bouvet Island	Thursday 7th Dec 2023
Brazil	Thursday 7th Dec 2023
British Indian Ocean Trty.	Tuesday 12th Dec 2023
Brunei Darussalam	Thursday 7th Dec 2023
Bulgaria	Tuesday 12th Dec 2023
Burkina Faso	Thursday 7th Dec 2023
Burundi	Thursday 7th Dec 2023
Caicos Islands	Thursday 7th Dec 2023
Cambodia	Thursday 7th Dec 2023
Cameroon	Thursday 7th Dec 2023
Canada	Wednesday 13th Dec 2023
Cape Verde	Thursday 7th Dec 2023
Cayman Islands	Thursday 7th Dec 2023
Central African Republic	Thursday 7th Dec 2023
Chad	Thursday 7th Dec 2023
Chile	Thursday 7th Dec 2023
China	Thursday 7th Dec 2023
Christmas Island	Tuesday 12th Dec 2023
Cocos (Keeling) Islands	Tuesday 12th Dec 2023
Colombia	Thursday 7th Dec 2023
Comoros	Thursday 7th Dec 2023
Congo	Thursday 7th Dec 2023
Cook Islands	Tuesday 12th Dec 2023
Costa Rica	Thursday 7th Dec 2023
Cote d'Ivoire	Thursday 7th Dec 2023
Croatia	Friday 15th Dec 2023
Cuba	Thursday 7th Dec 2023
Cyprus	Thursday 7th Dec 2023
Czech Republic	Wednesday 13th Dec 2023
Denmark	Friday 15th Dec 2023
Djibouti	Thursday 7th Dec 2023
Dominica	Thursday 7th Dec 2023
Dominican Republic	Thursday 7th Dec 2023
Ecuador	Thursday 7th Dec 2023
El Salvador	Thursday 7th Dec 2023
Equatorial Guinea	Thursday 7th Dec 2023
Estonia	Friday 15th Dec 2023
Ethiopia	Thursday 7th Dec 2023
Europe	Friday 15th Dec 2023
Falkland Islands (Malvinas)	Thursday 7th Dec 2023
Faroe Islands	Friday 15th Dec 2023
Fiji	Tuesday 12th Dec 2023
Finland	Wednesday 13th Dec 2023
France	Wednesday 20th Dec 2023
French Guiana	Thursday 7th Dec 2023
French Polynesia	Tuesday 12th Dec 2023
French Southern Territories	Thursday 7th Dec 2023
Futuna Islands	Thursday 7th Dec 2023
Gabon	Thursday 7th Dec 2023
Gambia	Thursday 7th Dec 2023
Georgia	Friday 15th Dec 2023
Germany	Friday 15th Dec 2023
Ghana	Thursday 7th Dec 2023
Gibraltar	Friday 15th Dec 2023
Greece	Tuesday 12th Dec 2023
Greenland	Friday 15th Dec 2023
Grenada	Thursday 7th Dec 2023
Guadeloupe	Thursday 7th Dec 2023
Guam	Thursday 7th Dec 2023
Guatemala	Thursday 7th Dec 2023
Guernsey	Wednesday 20th Dec 2023
Guinea	Thursday 7th Dec 2023
Guyana	Thursday 7th Dec 2023
Heard	Thursday 7th Dec 2023
Herzegovina	Thursday 7th Dec 2023
Holy See	Friday 15th Dec 2023
Honduras	Thursday 7th Dec 2023
Hong Kong	Thursday 7th Dec 2023
Hungary	Tuesday 12th Dec 2023
Iceland	Thursday 7th Dec 2023
India	Thursday 7th Dec 2023
Indonesia	Thursday 7th Dec 2023
Ireland	Wednesday 20th Dec 2023
Isle of Man	Wednesday 20th Dec 2023
Israel	Thursday 7th Dec 2023
Italy	Wednesday 13th Dec 2023
Jamaica	Thursday 7th Dec 2023
Jan Mayen Islands	Thursday 7th Dec 2023
Japan	Thursday 7th Dec 2023
Jersey	Wednesday 20th Dec 2023
Jordan	Thursday 7th Dec 2023
Kazakhstan	Friday 15th Dec 2023
Kenya	Thursday 7th Dec 2023
Kiribati	Tuesday 12th Dec 2023
Korea	Thursday 7th Dec 2023
Kuwait	Thursday 7th Dec 2023
Kyrgyzstan	Friday 15th Dec 2023
Laos	Thursday 7th Dec 2023
Latvia	Friday 15th Dec 2023
Lesotho	Thursday 7th Dec 2023
Liechtenstein	Friday 15th Dec 2023
Lithuania	Friday 15th Dec 2023
Luxembourg	Wednesday 20th Dec 2023
Macao	Tuesday 12th Dec 2023
Macedonia	Friday 15th Dec 2023
Madagascar	Thursday 7th Dec 2023
Malawi	Thursday 7th Dec 2023
Malaysia	Thursday 7th Dec 2023
Maldives	Thursday 7th Dec 2023
Mali	Thursday 7th Dec 2023
Malta	Thursday 7th Dec 2023
Marshall Islands	Thursday 7th Dec 2023
Martinique	Thursday 7th Dec 2023
Mauritania	Thursday 7th Dec 2023
Mauritius	Thursday 7th Dec 2023
Mayotte	Thursday 7th Dec 2023
McDonald Islands	Thursday 7th Dec 2023
Mexico	Thursday 7th Dec 2023
Micronesia	Thursday 7th Dec 2023
Miquelon	Thursday 7th Dec 2023
Moldova	Tuesday 12th Dec 2023
Monaco	Friday 15th Dec 2023
Mongolia	Thursday 7th Dec 2023
Montenegro	Friday 15th Dec 2023
Montserrat	Thursday 7th Dec 2023
Morocco	Thursday 7th Dec 2023
Mozambique	Thursday 7th Dec 2023
Namibia	Thursday 7th Dec 2023
Nauru	Tuesday 12th Dec 2023
Nepal	Thursday 7th Dec 2023
Netherlands	Friday 15th Dec 2023
Nevis	Thursday 7th Dec 2023
New Caledonia	Tuesday 12th Dec 2023
New Zealand	Tuesday 12th Dec 2023
Nicaragua	Thursday 7th Dec 2023
Niger	Thursday 7th Dec 2023
Nigeria	Thursday 7th Dec 2023
Niue	Tuesday 12th Dec 2023
Norfolk Island	Tuesday 12th Dec 2023
Northern Mariana Islands	Thursday 7th Dec 2023
Norway	Friday 15th Dec 2023
Oman	Thursday 7th Dec 2023
Pakistan	Thursday 7th Dec 2023
Palau	Thursday 7th Dec 2023
Palestinian Territory, Occupied	Thursday 7th Dec 2023
Panama	Thursday 7th Dec 2023
Papua New Guinea	Tuesday 12th Dec 2023
Paraguay	Thursday 7th Dec 2023
Peru	Thursday 7th Dec 2023
Philippines	Thursday 7th Dec 2023
Pitcairn	Tuesday 12th Dec 2023
Poland	Wednesday 13th Dec 2023
Portugal	Friday 15th Dec 2023
Principe	Thursday 7th Dec 2023
Puerto Rico	Thursday 7th Dec 2023
Qatar	Thursday 7th Dec 2023
Reunion	Thursday 7th Dec 2023
Romania	Friday 15th Dec 2023
Russian Federation	Friday 15th Dec 2023
Rwanda	Thursday 7th Dec 2023
Saint Barthelemy	Thursday 7th Dec 2023
Saint Helena	Thursday 7th Dec 2023
Saint Kitts	Thursday 7th Dec 2023
Saint Lucia	Thursday 7th Dec 2023
Saint Martin (French part)	Thursday 7th Dec 2023
Saint Pierre	Thursday 7th Dec 2023
Saint Vincent	Thursday 7th Dec 2023
Samoa	Thursday 7th Dec 2023
San Marino	Friday 15th Dec 2023
Sao Tome	Thursday 7th Dec 2023
Saudi Arabia	Thursday 7th Dec 2023
Senegal	Thursday 7th Dec 2023
Serbia	Friday 15th Dec 2023
Seychelles	Thursday 7th Dec 2023
Singapore	Tuesday 12th Dec 2023
Slovakia	Friday 15th Dec 2023
Slovenia	Friday 15th Dec 2023
Solomon Islands	Tuesday 12th Dec 2023
South Africa	Thursday 7th Dec 2023
South Georgia	Thursday 7th Dec 2023
South Sandwich Islands	Thursday 7th Dec 2023
Spain	Friday 15th Dec 2023
Sri Lanka	Thursday 7th Dec 2023
Suriname	Thursday 7th Dec 2023
Svalbard	Thursday 7th Dec 2023
Swaziland	Thursday 7th Dec 2023
Sweden	Wednesday 13th Dec 2023
Switzerland	Friday 15th Dec 2023
Taiwan	Thursday 7th Dec 2023
Tajikistan	Friday 15th Dec 2023
Tanzania	Thursday 7th Dec 2023
Thailand	Thursday 7th Dec 2023
The Grenadines	Thursday 7th Dec 2023
Timor-Leste	Thursday 7th Dec 2023
Tobago	Thursday 7th Dec 2023
Togo	Thursday 7th Dec 2023
Tokelau	Tuesday 12th Dec 2023
Tonga	Tuesday 12th Dec 2023
Trinidad	Thursday 7th Dec 2023
Turkey	Tuesday 12th Dec 2023
Turkmenistan	Friday 15th Dec 2023
Turks Islands	Thursday 7th Dec 2023
Tuvalu	Tuesday 12th Dec 2023
Uganda	Thursday 7th Dec 2023
Ukraine	Tuesday 12th Dec 2023
United Arab Emirates	Thursday 7th Dec 2023
United Kingdom	Wednesday 20th Dec 2023
United States	Wednesday 13th Dec 2023
Uruguay	Thursday 7th Dec 2023
US Minor Outlying Islands	Thursday 7th Dec 2023
Uzbekistan	Friday 15th Dec 2023
Vanuatu	Thursday 7th Dec 2023
Vatican City State	Friday 15th Dec 2023
Venezuela	Thursday 7th Dec 2023
Vietnam	Thursday 7th Dec 2023
Virgin Islands (British)	Thursday 7th Dec 2023
Virgin Islands (US)	Thursday 7th Dec 2023
Wallis	Thursday 7th Dec 2023
Western Sahara	Thursday 7th Dec 2023
Yemen	Thursday 7th Dec 2023
Zambia	Thursday 7th Dec 2023

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.