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Terms and Conditions

General Definitions

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

  1. For any orders placed in September, October and November the first posting data for all UK orders is Thursday 28th November, for International orders the first posting date is Thursday 21st November.
  2. All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
  3. The last posting dates are as follows:
    Country Date
    Aland Islands Monday 14th Dec 2020
    Albania Friday 18th Dec 2020
    Algeria Monday 14th Dec 2020
    American Samoa Monday 14th Dec 2020
    Andorra Friday 18th Dec 2020
    Angola Monday 14th Dec 2020
    Anguilla Monday 14th Dec 2020
    Antarctica Monday 14th Dec 2020
    Antigua Monday 14th Dec 2020
    Argentina Monday 14th Dec 2020
    Armenia Friday 18th Dec 2020
    Aruba Monday 14th Dec 2020
    Australia Wednesday 9th Dec 2020
    Austria Friday 18th Dec 2020
    Bahamas Monday 14th Dec 2020
    Bahrain Monday 14th Dec 2020
    Bangladesh Monday 14th Dec 2020
    Barbados Monday 14th Dec 2020
    Barbuda Monday 14th Dec 2020
    Belgium Friday 18th Dec 2020
    Belize Monday 14th Dec 2020
    Benin Monday 14th Dec 2020
    Bermuda Monday 14th Dec 2020
    Bhutan Monday 14th Dec 2020
    Bolivia Monday 14th Dec 2020
    Bosnia Friday 18th Dec 2020
    Botswana Monday 14th Dec 2020
    Bouvet Island Monday 14th Dec 2020
    Brazil Monday 14th Dec 2020
    British Indian Ocean Trty. Wednesday 9th Dec 2020
    Brunei Darussalam Monday 14th Dec 2020
    Bulgaria Friday 18th Dec 2020
    Burkina Faso Monday 14th Dec 2020
    Burundi Monday 14th Dec 2020
    Caicos Islands Monday 14th Dec 2020
    Cambodia Monday 14th Dec 2020
    Cameroon Monday 14th Dec 2020
    Canada Monday 14th Dec 2020
    Cape Verde Monday 14th Dec 2020
    Cayman Islands Monday 14th Dec 2020
    Central African Republic Monday 14th Dec 2020
    Chad Monday 14th Dec 2020
    Chile Monday 14th Dec 2020
    China Monday 14th Dec 2020
    Christmas Island Wednesday 9th Dec 2020
    Cocos (Keeling) Islands Wednesday 9th Dec 2020
    Colombia Monday 14th Dec 2020
    Comoros Monday 14th Dec 2020
    Congo Monday 14th Dec 2020
    Cook Islands Wednesday 9th Dec 2020
    Costa Rica Monday 14th Dec 2020
    Cote d'Ivoire Monday 14th Dec 2020
    Croatia Friday 18th Dec 2020
    Cuba Monday 14th Dec 2020
    Cyprus Friday 18th Dec 2020
    Czech Republic Friday 18th Dec 2020
    Denmark Friday 18th Dec 2020
    Djibouti Monday 14th Dec 2020
    Dominica Monday 14th Dec 2020
    Dominican Republic Monday 14th Dec 2020
    Ecuador Monday 14th Dec 2020
    El Salvador Monday 14th Dec 2020
    Equatorial Guinea Monday 14th Dec 2020
    Estonia Friday 18th Dec 2020
    Ethiopia Monday 14th Dec 2020
    Europe Friday 18th Dec 2020
    Falkland Islands (Malvinas) Monday 14th Dec 2020
    Faroe Islands Friday 18th Dec 2020
    Fiji Wednesday 9th Dec 2020
    Finland Friday 18th Dec 2020
    France Friday 18th Dec 2020
    French Guiana Monday 14th Dec 2020
    French Polynesia Wednesday 9th Dec 2020
    French Southern Territories Monday 14th Dec 2020
    Futuna Islands Monday 14th Dec 2020
    Gabon Monday 14th Dec 2020
    Gambia Monday 14th Dec 2020
    Georgia Friday 18th Dec 2020
    Germany Friday 18th Dec 2020
    Ghana Monday 14th Dec 2020
    Gibraltar Friday 18th Dec 2020
    Greece Friday 18th Dec 2020
    Greenland Friday 18th Dec 2020
    Grenada Monday 14th Dec 2020
    Guadeloupe Monday 14th Dec 2020
    Guam Monday 14th Dec 2020
    Guatemala Monday 14th Dec 2020
    Guernsey Sunday 20th Dec 2020
    Guinea Monday 14th Dec 2020
    Guyana Monday 14th Dec 2020
    Heard Monday 14th Dec 2020
    Herzegovina Monday 14th Dec 2020
    Holy See Friday 18th Dec 2020
    Honduras Monday 14th Dec 2020
    Hong Kong Monday 14th Dec 2020
    Hungary Friday 18th Dec 2020
    Iceland Monday 14th Dec 2020
    India Friday 18th Dec 2020
    Indonesia Monday 14th Dec 2020
    Ireland Friday 18th Dec 2020
    Isle of Man Sunday 20th Dec 2020
    Israel Monday 14th Dec 2020
    Italy Friday 18th Dec 2020
    Jamaica Monday 14th Dec 2020
    Jan Mayen Islands Monday 14th Dec 2020
    Japan Monday 14th Dec 2020
    Jersey Sunday 20th Dec 2020
    Jordan Monday 14th Dec 2020
    Kazakhstan Friday 18th Dec 2020
    Kenya Monday 14th Dec 2020
    Kiribati Wednesday 9th Dec 2020
    Korea Monday 14th Dec 2020
    Kuwait Monday 14th Dec 2020
    Kyrgyzstan Friday 18th Dec 2020
    Laos Monday 14th Dec 2020
    Latvia Friday 18th Dec 2020
    Lesotho Monday 14th Dec 2020
    Liechtenstein Friday 18th Dec 2020
    Lithuania Friday 18th Dec 2020
    Luxembourg Friday 18th Dec 2020
    Macao Wednesday 9th Dec 2020
    Macedonia Friday 18th Dec 2020
    Madagascar Monday 14th Dec 2020
    Malawi Monday 14th Dec 2020
    Malaysia Monday 14th Dec 2020
    Maldives Monday 14th Dec 2020
    Mali Monday 14th Dec 2020
    Malta Friday 18th Dec 2020
    Marshall Islands Monday 14th Dec 2020
    Martinique Monday 14th Dec 2020
    Mauritania Monday 14th Dec 2020
    Mauritius Monday 14th Dec 2020
    Mayotte Monday 14th Dec 2020
    McDonald Islands Monday 14th Dec 2020
    Mexico Monday 14th Dec 2020
    Micronesia Monday 14th Dec 2020
    Miquelon Monday 14th Dec 2020
    Moldova Friday 18th Dec 2020
    Monaco Friday 18th Dec 2020
    Mongolia Monday 14th Dec 2020
    Montenegro Friday 18th Dec 2020
    Montserrat Monday 14th Dec 2020
    Morocco Monday 14th Dec 2020
    Mozambique Monday 14th Dec 2020
    Namibia Monday 14th Dec 2020
    Nauru Wednesday 9th Dec 2020
    Nepal Monday 14th Dec 2020
    Netherlands Friday 18th Dec 2020
    Nevis Monday 14th Dec 2020
    New Caledonia Wednesday 9th Dec 2020
    New Zealand Wednesday 9th Dec 2020
    Nicaragua Monday 14th Dec 2020
    Niger Monday 14th Dec 2020
    Nigeria Monday 14th Dec 2020
    Niue Wednesday 9th Dec 2020
    Norfolk Island Wednesday 9th Dec 2020
    Northern Mariana Islands Monday 14th Dec 2020
    Norway Friday 18th Dec 2020
    Oman Monday 14th Dec 2020
    Pakistan Monday 14th Dec 2020
    Palau Monday 14th Dec 2020
    Palestinian Territory, Occupied Monday 14th Dec 2020
    Panama Monday 14th Dec 2020
    Papua New Guinea Wednesday 9th Dec 2020
    Paraguay Monday 14th Dec 2020
    Peru Monday 14th Dec 2020
    Philippines Monday 14th Dec 2020
    Pitcairn Wednesday 9th Dec 2020
    Poland Friday 18th Dec 2020
    Portugal Friday 18th Dec 2020
    Principe Monday 14th Dec 2020
    Puerto Rico Monday 14th Dec 2020
    Qatar Monday 14th Dec 2020
    Reunion Monday 14th Dec 2020
    Romania Friday 18th Dec 2020
    Russian Federation Friday 18th Dec 2020
    Rwanda Monday 14th Dec 2020
    Saint Barthelemy Monday 14th Dec 2020
    Saint Helena Monday 14th Dec 2020
    Saint Kitts Monday 14th Dec 2020
    Saint Lucia Monday 14th Dec 2020
    Saint Martin (French part) Monday 14th Dec 2020
    Saint Pierre Monday 14th Dec 2020
    Saint Vincent Monday 14th Dec 2020
    Samoa Monday 14th Dec 2020
    San Marino Friday 18th Dec 2020
    Sao Tome Monday 14th Dec 2020
    Saudi Arabia Monday 14th Dec 2020
    Senegal Monday 14th Dec 2020
    Serbia Friday 18th Dec 2020
    Seychelles Monday 14th Dec 2020
    Singapore Wednesday 9th Dec 2020
    Slovakia Friday 18th Dec 2020
    Slovenia Friday 18th Dec 2020
    Solomon Islands Wednesday 9th Dec 2020
    South Africa Monday 14th Dec 2020
    South Georgia Monday 14th Dec 2020
    South Sandwich Islands Monday 14th Dec 2020
    Spain Friday 18th Dec 2020
    Sri Lanka Monday 14th Dec 2020
    Suriname Monday 14th Dec 2020
    Svalbard Monday 14th Dec 2020
    Swaziland Monday 14th Dec 2020
    Sweden Friday 18th Dec 2020
    Switzerland Friday 18th Dec 2020
    Taiwan Monday 14th Dec 2020
    Tajikistan Friday 18th Dec 2020
    Tanzania Monday 14th Dec 2020
    Thailand Monday 14th Dec 2020
    The Grenadines Monday 14th Dec 2020
    Timor-Leste Monday 14th Dec 2020
    Tobago Monday 14th Dec 2020
    Togo Monday 14th Dec 2020
    Tokelau Wednesday 9th Dec 2020
    Tonga Wednesday 9th Dec 2020
    Trinidad Monday 14th Dec 2020
    Turkey Friday 18th Dec 2020
    Turkmenistan Friday 18th Dec 2020
    Turks Islands Monday 14th Dec 2020
    Tuvalu Wednesday 9th Dec 2020
    Uganda Monday 14th Dec 2020
    Ukraine Friday 18th Dec 2020
    United Arab Emirates Monday 14th Dec 2020
    United Kingdom Sunday 20th Dec 2020
    United States Monday 14th Dec 2020
    Uruguay Monday 14th Dec 2020
    US Minor Outlying Islands Monday 14th Dec 2020
    Uzbekistan Friday 18th Dec 2020
    Vanuatu Monday 14th Dec 2020
    Vatican City State Friday 18th Dec 2020
    Venezuela Monday 14th Dec 2020
    Vietnam Monday 14th Dec 2020
    Virgin Islands (British) Monday 14th Dec 2020
    Virgin Islands (US) Monday 14th Dec 2020
    Wallis Monday 14th Dec 2020
    Western Sahara Monday 14th Dec 2020
    Yemen Monday 14th Dec 2020
    Zambia Monday 14th Dec 2020
  4. Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

  1. In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
  2. Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
  3. Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
  3. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • We will only Process Personal Data for the purposes identified;
    • We will respect your rights in relation to your Personal Data; and
    • We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.