Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting date for all UK orders is Wednesday 20th November, for International orders the first posting date is Wednesday 13th November
- 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates for Santa's letter are as follows:
Country Date Aland Islands Wednesday 11th Dec 2024 Albania Friday 13th Dec 2024 Algeria Wednesday 11th Dec 2024 American Samoa Wednesday 11th Dec 2024 Andorra Friday 13th Dec 2024 Angola Wednesday 11th Dec 2024 Anguilla Wednesday 11th Dec 2024 Antarctica Wednesday 11th Dec 2024 Antigua Wednesday 11th Dec 2024 Argentina Wednesday 11th Dec 2024 Armenia Friday 13th Dec 2024 Aruba Wednesday 11th Dec 2024 Australia Wednesday 11th Dec 2024 Austria Friday 13th Dec 2024 Bahamas Wednesday 11th Dec 2024 Bahrain Wednesday 11th Dec 2024 Bangladesh Wednesday 11th Dec 2024 Barbados Wednesday 11th Dec 2024 Barbuda Wednesday 11th Dec 2024 Belgium Friday 13th Dec 2024 Belize Wednesday 11th Dec 2024 Benin Wednesday 11th Dec 2024 Bermuda Wednesday 11th Dec 2024 Bhutan Wednesday 11th Dec 2024 Bolivia Wednesday 11th Dec 2024 Bosnia Friday 13th Dec 2024 Botswana Wednesday 11th Dec 2024 Bouvet Island Wednesday 11th Dec 2024 Brazil Wednesday 11th Dec 2024 British Indian Ocean Trty. Wednesday 11th Dec 2024 Brunei Darussalam Wednesday 11th Dec 2024 Bulgaria Wednesday 11th Dec 2024 Burkina Faso Wednesday 11th Dec 2024 Burundi Wednesday 11th Dec 2024 Caicos Islands Wednesday 11th Dec 2024 Cambodia Wednesday 11th Dec 2024 Cameroon Wednesday 11th Dec 2024 Canada Sunday 1st Dec 2024 Cape Verde Wednesday 11th Dec 2024 Cayman Islands Wednesday 11th Dec 2024 Central African Republic Wednesday 11th Dec 2024 Chad Wednesday 11th Dec 2024 Chile Wednesday 11th Dec 2024 China Wednesday 11th Dec 2024 Christmas Island Wednesday 11th Dec 2024 Cocos (Keeling) Islands Wednesday 11th Dec 2024 Colombia Wednesday 11th Dec 2024 Comoros Wednesday 11th Dec 2024 Congo Wednesday 11th Dec 2024 Cook Islands Wednesday 11th Dec 2024 Costa Rica Wednesday 11th Dec 2024 Cote d'Ivoire Wednesday 11th Dec 2024 Croatia Friday 13th Dec 2024 Cuba Wednesday 11th Dec 2024 Cyprus Wednesday 11th Dec 2024 Czech Republic Thursday 12th Dec 2024 Denmark Friday 13th Dec 2024 Djibouti Wednesday 11th Dec 2024 Dominica Wednesday 11th Dec 2024 Dominican Republic Wednesday 11th Dec 2024 Ecuador Wednesday 11th Dec 2024 El Salvador Wednesday 11th Dec 2024 Equatorial Guinea Wednesday 11th Dec 2024 Estonia Friday 13th Dec 2024 Ethiopia Wednesday 11th Dec 2024 Europe Friday 13th Dec 2024 Falkland Islands (Malvinas) Wednesday 11th Dec 2024 Faroe Islands Friday 13th Dec 2024 Fiji Wednesday 11th Dec 2024 Finland Thursday 12th Dec 2024 France Friday 13th Dec 2024 French Guiana Wednesday 11th Dec 2024 French Polynesia Wednesday 11th Dec 2024 French Southern Territories Wednesday 11th Dec 2024 Futuna Islands Wednesday 11th Dec 2024 Gabon Wednesday 11th Dec 2024 Gambia Wednesday 11th Dec 2024 Georgia Friday 13th Dec 2024 Germany Friday 13th Dec 2024 Ghana Wednesday 11th Dec 2024 Gibraltar Friday 13th Dec 2024 Greece Wednesday 11th Dec 2024 Greenland Friday 13th Dec 2024 Grenada Wednesday 11th Dec 2024 Guadeloupe Wednesday 11th Dec 2024 Guam Wednesday 11th Dec 2024 Guatemala Wednesday 11th Dec 2024 Guernsey Friday 20th Dec 2024 Guinea Wednesday 11th Dec 2024 Guyana Wednesday 11th Dec 2024 Heard Wednesday 11th Dec 2024 Herzegovina Wednesday 11th Dec 2024 Holy See Friday 13th Dec 2024 Honduras Wednesday 11th Dec 2024 Hong Kong Wednesday 11th Dec 2024 Hungary Wednesday 11th Dec 2024 Iceland Wednesday 11th Dec 2024 India Wednesday 11th Dec 2024 Indonesia Wednesday 11th Dec 2024 Ireland Friday 13th Dec 2024 Isle of Man Friday 20th Dec 2024 Israel Wednesday 11th Dec 2024 Italy Thursday 12th Dec 2024 Jamaica Wednesday 11th Dec 2024 Jan Mayen Islands Wednesday 11th Dec 2024 Japan Wednesday 11th Dec 2024 Jersey Friday 20th Dec 2024 Jordan Wednesday 11th Dec 2024 Kazakhstan Friday 13th Dec 2024 Kenya Wednesday 11th Dec 2024 Kiribati Wednesday 11th Dec 2024 Korea Wednesday 11th Dec 2024 Kuwait Wednesday 11th Dec 2024 Kyrgyzstan Friday 13th Dec 2024 Laos Wednesday 11th Dec 2024 Latvia Friday 13th Dec 2024 Lesotho Wednesday 11th Dec 2024 Liechtenstein Friday 13th Dec 2024 Lithuania Friday 13th Dec 2024 Luxembourg Friday 13th Dec 2024 Macao Wednesday 11th Dec 2024 Macedonia Friday 13th Dec 2024 Madagascar Wednesday 11th Dec 2024 Malawi Wednesday 11th Dec 2024 Malaysia Wednesday 11th Dec 2024 Maldives Wednesday 11th Dec 2024 Mali Wednesday 11th Dec 2024 Malta Wednesday 11th Dec 2024 Marshall Islands Wednesday 11th Dec 2024 Martinique Wednesday 11th Dec 2024 Mauritania Wednesday 11th Dec 2024 Mauritius Wednesday 11th Dec 2024 Mayotte Wednesday 11th Dec 2024 McDonald Islands Wednesday 11th Dec 2024 Mexico Wednesday 11th Dec 2024 Micronesia Wednesday 11th Dec 2024 Miquelon Wednesday 11th Dec 2024 Moldova Wednesday 11th Dec 2024 Monaco Friday 13th Dec 2024 Mongolia Wednesday 11th Dec 2024 Montenegro Friday 13th Dec 2024 Montserrat Wednesday 11th Dec 2024 Morocco Wednesday 11th Dec 2024 Mozambique Wednesday 11th Dec 2024 Namibia Wednesday 11th Dec 2024 Nauru Wednesday 11th Dec 2024 Nepal Wednesday 11th Dec 2024 Netherlands Friday 13th Dec 2024 Nevis Wednesday 11th Dec 2024 New Caledonia Wednesday 11th Dec 2024 New Zealand Wednesday 11th Dec 2024 Nicaragua Wednesday 11th Dec 2024 Niger Wednesday 11th Dec 2024 Nigeria Wednesday 11th Dec 2024 Niue Wednesday 11th Dec 2024 Norfolk Island Wednesday 11th Dec 2024 Northern Mariana Islands Wednesday 11th Dec 2024 Norway Friday 13th Dec 2024 Oman Wednesday 11th Dec 2024 Pakistan Wednesday 11th Dec 2024 Palau Wednesday 11th Dec 2024 Palestinian Territory, Occupied Wednesday 11th Dec 2024 Panama Wednesday 11th Dec 2024 Papua New Guinea Wednesday 11th Dec 2024 Paraguay Wednesday 11th Dec 2024 Peru Wednesday 11th Dec 2024 Philippines Wednesday 11th Dec 2024 Pitcairn Wednesday 11th Dec 2024 Poland Thursday 12th Dec 2024 Portugal Friday 13th Dec 2024 Principe Wednesday 11th Dec 2024 Puerto Rico Wednesday 11th Dec 2024 Qatar Wednesday 11th Dec 2024 Reunion Wednesday 11th Dec 2024 Romania Friday 13th Dec 2024 Russian Federation Friday 13th Dec 2024 Rwanda Wednesday 11th Dec 2024 Saint Barthelemy Wednesday 11th Dec 2024 Saint Helena Wednesday 11th Dec 2024 Saint Kitts Wednesday 11th Dec 2024 Saint Lucia Wednesday 11th Dec 2024 Saint Martin (French part) Wednesday 11th Dec 2024 Saint Pierre Wednesday 11th Dec 2024 Saint Vincent Wednesday 11th Dec 2024 Samoa Wednesday 11th Dec 2024 San Marino Friday 13th Dec 2024 Sao Tome Wednesday 11th Dec 2024 Saudi Arabia Wednesday 11th Dec 2024 Senegal Wednesday 11th Dec 2024 Serbia Friday 13th Dec 2024 Seychelles Wednesday 11th Dec 2024 Singapore Wednesday 11th Dec 2024 Slovakia Friday 13th Dec 2024 Slovenia Friday 13th Dec 2024 Solomon Islands Wednesday 11th Dec 2024 South Africa Wednesday 11th Dec 2024 South Georgia Wednesday 11th Dec 2024 South Sandwich Islands Wednesday 11th Dec 2024 Spain Friday 13th Dec 2024 Sri Lanka Wednesday 11th Dec 2024 Suriname Wednesday 11th Dec 2024 Svalbard Wednesday 11th Dec 2024 Swaziland Wednesday 11th Dec 2024 Sweden Thursday 12th Dec 2024 Switzerland Friday 13th Dec 2024 Taiwan Wednesday 11th Dec 2024 Tajikistan Friday 13th Dec 2024 Tanzania Wednesday 11th Dec 2024 Thailand Wednesday 11th Dec 2024 The Grenadines Wednesday 11th Dec 2024 Timor-Leste Wednesday 11th Dec 2024 Tobago Wednesday 11th Dec 2024 Togo Wednesday 11th Dec 2024 Tokelau Wednesday 11th Dec 2024 Tonga Wednesday 11th Dec 2024 Trinidad Wednesday 11th Dec 2024 Turkey Wednesday 11th Dec 2024 Turkmenistan Friday 13th Dec 2024 Turks Islands Wednesday 11th Dec 2024 Tuvalu Wednesday 11th Dec 2024 Uganda Wednesday 11th Dec 2024 Ukraine Wednesday 11th Dec 2024 United Arab Emirates Wednesday 11th Dec 2024 United Kingdom Friday 20th Dec 2024 United States Thursday 12th Dec 2024 Uruguay Wednesday 11th Dec 2024 US Minor Outlying Islands Wednesday 11th Dec 2024 Uzbekistan Friday 13th Dec 2024 Vanuatu Wednesday 11th Dec 2024 Vatican City State Friday 13th Dec 2024 Venezuela Wednesday 11th Dec 2024 Vietnam Wednesday 11th Dec 2024 Virgin Islands (British) Wednesday 11th Dec 2024 Virgin Islands (US) Wednesday 11th Dec 2024 Wallis Wednesday 11th Dec 2024 Western Sahara Wednesday 11th Dec 2024 Yemen Wednesday 11th Dec 2024 Zambia Sunday 10th Dec 2023 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.