Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting data for all UK orders is Monday 21st November, for International orders the first posting date is Thursday 10th November
- Express Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates are as follows:
Country Date Aland Islands Wednesday 7th Dec 2022 Albania Monday 12th Dec 2022 Algeria Wednesday 7th Dec 2022 American Samoa Wednesday 7th Dec 2022 Andorra Monday 12th Dec 2022 Angola Wednesday 7th Dec 2022 Anguilla Wednesday 7th Dec 2022 Antarctica Wednesday 7th Dec 2022 Antigua Wednesday 7th Dec 2022 Argentina Wednesday 7th Dec 2022 Armenia Monday 12th Dec 2022 Aruba Wednesday 7th Dec 2022 Australia Sunday 4th Dec 2022 Austria Monday 12th Dec 2022 Bahamas Wednesday 7th Dec 2022 Bahrain Wednesday 7th Dec 2022 Bangladesh Wednesday 7th Dec 2022 Barbados Wednesday 7th Dec 2022 Barbuda Wednesday 7th Dec 2022 Belgium Monday 12th Dec 2022 Belize Wednesday 7th Dec 2022 Benin Wednesday 7th Dec 2022 Bermuda Wednesday 7th Dec 2022 Bhutan Wednesday 7th Dec 2022 Bolivia Wednesday 7th Dec 2022 Bosnia Monday 12th Dec 2022 Botswana Wednesday 7th Dec 2022 Bouvet Island Wednesday 7th Dec 2022 Brazil Wednesday 7th Dec 2022 British Indian Ocean Trty. Sunday 4th Dec 2022 Brunei Darussalam Wednesday 7th Dec 2022 Bulgaria Monday 12th Dec 2022 Burkina Faso Wednesday 7th Dec 2022 Burundi Wednesday 7th Dec 2022 Caicos Islands Wednesday 7th Dec 2022 Cambodia Wednesday 7th Dec 2022 Cameroon Wednesday 7th Dec 2022 Canada Thursday 8th Dec 2022 Cape Verde Wednesday 7th Dec 2022 Cayman Islands Wednesday 7th Dec 2022 Central African Republic Wednesday 7th Dec 2022 Chad Wednesday 7th Dec 2022 Chile Wednesday 7th Dec 2022 China Wednesday 7th Dec 2022 Christmas Island Sunday 4th Dec 2022 Cocos (Keeling) Islands Sunday 4th Dec 2022 Colombia Wednesday 7th Dec 2022 Comoros Wednesday 7th Dec 2022 Congo Wednesday 7th Dec 2022 Cook Islands Sunday 4th Dec 2022 Costa Rica Wednesday 7th Dec 2022 Cote d'Ivoire Wednesday 7th Dec 2022 Croatia Monday 12th Dec 2022 Cuba Wednesday 7th Dec 2022 Cyprus Thursday 8th Dec 2022 Czech Republic Monday 12th Dec 2022 Denmark Monday 12th Dec 2022 Djibouti Wednesday 7th Dec 2022 Dominica Wednesday 7th Dec 2022 Dominican Republic Wednesday 7th Dec 2022 Ecuador Wednesday 7th Dec 2022 El Salvador Wednesday 7th Dec 2022 Equatorial Guinea Wednesday 7th Dec 2022 Estonia Monday 12th Dec 2022 Ethiopia Wednesday 7th Dec 2022 Europe Monday 12th Dec 2022 Falkland Islands (Malvinas) Wednesday 7th Dec 2022 Faroe Islands Monday 12th Dec 2022 Fiji Sunday 4th Dec 2022 Finland Monday 12th Dec 2022 France Monday 12th Dec 2022 French Guiana Wednesday 7th Dec 2022 French Polynesia Sunday 4th Dec 2022 French Southern Territories Wednesday 7th Dec 2022 Futuna Islands Wednesday 7th Dec 2022 Gabon Wednesday 7th Dec 2022 Gambia Wednesday 7th Dec 2022 Georgia Monday 12th Dec 2022 Germany Monday 12th Dec 2022 Ghana Wednesday 7th Dec 2022 Gibraltar Monday 12th Dec 2022 Greece Monday 12th Dec 2022 Greenland Monday 12th Dec 2022 Grenada Wednesday 7th Dec 2022 Guadeloupe Wednesday 7th Dec 2022 Guam Wednesday 7th Dec 2022 Guatemala Wednesday 7th Dec 2022 Guernsey Monday 19th Dec 2022 Guinea Wednesday 7th Dec 2022 Guyana Wednesday 7th Dec 2022 Heard Wednesday 7th Dec 2022 Herzegovina Wednesday 7th Dec 2022 Holy See Monday 12th Dec 2022 Honduras Wednesday 7th Dec 2022 Hong Kong Wednesday 7th Dec 2022 Hungary Monday 12th Dec 2022 Iceland Wednesday 7th Dec 2022 India Wednesday 7th Dec 2022 Indonesia Wednesday 7th Dec 2022 Ireland Monday 12th Dec 2022 Isle of Man Monday 19th Dec 2022 Israel Wednesday 7th Dec 2022 Italy Monday 12th Dec 2022 Jamaica Wednesday 7th Dec 2022 Jan Mayen Islands Wednesday 7th Dec 2022 Japan Wednesday 7th Dec 2022 Jersey Monday 19th Dec 2022 Jordan Wednesday 7th Dec 2022 Kazakhstan Monday 12th Dec 2022 Kenya Wednesday 7th Dec 2022 Kiribati Sunday 4th Dec 2022 Korea Wednesday 7th Dec 2022 Kuwait Wednesday 7th Dec 2022 Kyrgyzstan Monday 12th Dec 2022 Laos Wednesday 7th Dec 2022 Latvia Monday 12th Dec 2022 Lesotho Wednesday 7th Dec 2022 Liechtenstein Monday 12th Dec 2022 Lithuania Monday 12th Dec 2022 Luxembourg Monday 12th Dec 2022 Macao Sunday 4th Dec 2022 Macedonia Monday 12th Dec 2022 Madagascar Wednesday 7th Dec 2022 Malawi Wednesday 7th Dec 2022 Malaysia Wednesday 7th Dec 2022 Maldives Wednesday 7th Dec 2022 Mali Wednesday 7th Dec 2022 Malta Thursday 8th Dec 2022 Marshall Islands Wednesday 7th Dec 2022 Martinique Wednesday 7th Dec 2022 Mauritania Wednesday 7th Dec 2022 Mauritius Wednesday 7th Dec 2022 Mayotte Wednesday 7th Dec 2022 McDonald Islands Wednesday 7th Dec 2022 Mexico Wednesday 7th Dec 2022 Micronesia Wednesday 7th Dec 2022 Miquelon Wednesday 7th Dec 2022 Moldova Monday 12th Dec 2022 Monaco Monday 12th Dec 2022 Mongolia Wednesday 7th Dec 2022 Montenegro Monday 12th Dec 2022 Montserrat Wednesday 7th Dec 2022 Morocco Wednesday 7th Dec 2022 Mozambique Wednesday 7th Dec 2022 Namibia Wednesday 7th Dec 2022 Nauru Sunday 4th Dec 2022 Nepal Wednesday 7th Dec 2022 Netherlands Monday 12th Dec 2022 Nevis Wednesday 7th Dec 2022 New Caledonia Sunday 4th Dec 2022 New Zealand Sunday 4th Dec 2022 Nicaragua Wednesday 7th Dec 2022 Niger Wednesday 7th Dec 2022 Nigeria Wednesday 7th Dec 2022 Niue Sunday 4th Dec 2022 Norfolk Island Sunday 4th Dec 2022 Northern Mariana Islands Wednesday 7th Dec 2022 Norway Monday 12th Dec 2022 Oman Wednesday 7th Dec 2022 Pakistan Wednesday 7th Dec 2022 Palau Wednesday 7th Dec 2022 Palestinian Territory, Occupied Wednesday 7th Dec 2022 Panama Wednesday 7th Dec 2022 Papua New Guinea Sunday 4th Dec 2022 Paraguay Wednesday 7th Dec 2022 Peru Wednesday 7th Dec 2022 Philippines Wednesday 7th Dec 2022 Pitcairn Sunday 4th Dec 2022 Poland Monday 12th Dec 2022 Portugal Monday 12th Dec 2022 Principe Wednesday 7th Dec 2022 Puerto Rico Wednesday 7th Dec 2022 Qatar Wednesday 7th Dec 2022 Reunion Wednesday 7th Dec 2022 Romania Monday 12th Dec 2022 Russian Federation Monday 12th Dec 2022 Rwanda Wednesday 7th Dec 2022 Saint Barthelemy Wednesday 7th Dec 2022 Saint Helena Wednesday 7th Dec 2022 Saint Kitts Wednesday 7th Dec 2022 Saint Lucia Wednesday 7th Dec 2022 Saint Martin (French part) Wednesday 7th Dec 2022 Saint Pierre Wednesday 7th Dec 2022 Saint Vincent Wednesday 7th Dec 2022 Samoa Wednesday 7th Dec 2022 San Marino Monday 12th Dec 2022 Sao Tome Wednesday 7th Dec 2022 Saudi Arabia Wednesday 7th Dec 2022 Senegal Wednesday 7th Dec 2022 Serbia Monday 12th Dec 2022 Seychelles Wednesday 7th Dec 2022 Singapore Sunday 4th Dec 2022 Slovakia Monday 12th Dec 2022 Slovenia Monday 12th Dec 2022 Solomon Islands Sunday 4th Dec 2022 South Africa Wednesday 7th Dec 2022 South Georgia Wednesday 7th Dec 2022 South Sandwich Islands Wednesday 7th Dec 2022 Spain Monday 12th Dec 2022 Sri Lanka Wednesday 7th Dec 2022 Suriname Wednesday 7th Dec 2022 Svalbard Wednesday 7th Dec 2022 Swaziland Wednesday 7th Dec 2022 Sweden Monday 12th Dec 2022 Switzerland Monday 12th Dec 2022 Taiwan Wednesday 7th Dec 2022 Tajikistan Monday 12th Dec 2022 Tanzania Wednesday 7th Dec 2022 Thailand Wednesday 7th Dec 2022 The Grenadines Wednesday 7th Dec 2022 Timor-Leste Wednesday 7th Dec 2022 Tobago Wednesday 7th Dec 2022 Togo Wednesday 7th Dec 2022 Tokelau Sunday 4th Dec 2022 Tonga Sunday 4th Dec 2022 Trinidad Wednesday 7th Dec 2022 Turkey Monday 12th Dec 2022 Turkmenistan Monday 12th Dec 2022 Turks Islands Wednesday 7th Dec 2022 Tuvalu Sunday 4th Dec 2022 Uganda Wednesday 7th Dec 2022 Ukraine Monday 12th Dec 2022 United Arab Emirates Wednesday 7th Dec 2022 United Kingdom Monday 19th Dec 2022 United States Friday 9th Dec 2022 Uruguay Wednesday 7th Dec 2022 US Minor Outlying Islands Wednesday 7th Dec 2022 Uzbekistan Monday 12th Dec 2022 Vanuatu Wednesday 7th Dec 2022 Vatican City State Monday 12th Dec 2022 Venezuela Wednesday 7th Dec 2022 Vietnam Wednesday 7th Dec 2022 Virgin Islands (British) Wednesday 7th Dec 2022 Virgin Islands (US) Wednesday 7th Dec 2022 Wallis Wednesday 7th Dec 2022 Western Sahara Wednesday 7th Dec 2022 Yemen Wednesday 7th Dec 2022 Zambia Wednesday 7th Dec 2022 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.