Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting date for all UK orders is Monday 20th November, for International orders the first posting date is Monday 13th November
- 'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates for Santa's letter are as follows:
Country Date Aland Islands Thursday 7th Dec 2023 Albania Friday 15th Dec 2023 Algeria Thursday 7th Dec 2023 American Samoa Thursday 7th Dec 2023 Andorra Friday 15th Dec 2023 Angola Thursday 7th Dec 2023 Anguilla Thursday 7th Dec 2023 Antarctica Thursday 7th Dec 2023 Antigua Thursday 7th Dec 2023 Argentina Thursday 7th Dec 2023 Armenia Friday 15th Dec 2023 Aruba Thursday 7th Dec 2023 Australia Tuesday 12th Dec 2023 Austria Friday 15th Dec 2023 Bahamas Thursday 7th Dec 2023 Bahrain Thursday 7th Dec 2023 Bangladesh Thursday 7th Dec 2023 Barbados Thursday 7th Dec 2023 Barbuda Thursday 7th Dec 2023 Belgium Wednesday 20th Dec 2023 Belize Thursday 7th Dec 2023 Benin Thursday 7th Dec 2023 Bermuda Thursday 7th Dec 2023 Bhutan Thursday 7th Dec 2023 Bolivia Thursday 7th Dec 2023 Bosnia Friday 15th Dec 2023 Botswana Thursday 7th Dec 2023 Bouvet Island Thursday 7th Dec 2023 Brazil Thursday 7th Dec 2023 British Indian Ocean Trty. Tuesday 12th Dec 2023 Brunei Darussalam Thursday 7th Dec 2023 Bulgaria Tuesday 12th Dec 2023 Burkina Faso Thursday 7th Dec 2023 Burundi Thursday 7th Dec 2023 Caicos Islands Thursday 7th Dec 2023 Cambodia Thursday 7th Dec 2023 Cameroon Thursday 7th Dec 2023 Canada Wednesday 13th Dec 2023 Cape Verde Thursday 7th Dec 2023 Cayman Islands Thursday 7th Dec 2023 Central African Republic Thursday 7th Dec 2023 Chad Thursday 7th Dec 2023 Chile Thursday 7th Dec 2023 China Thursday 7th Dec 2023 Christmas Island Tuesday 12th Dec 2023 Cocos (Keeling) Islands Tuesday 12th Dec 2023 Colombia Thursday 7th Dec 2023 Comoros Thursday 7th Dec 2023 Congo Thursday 7th Dec 2023 Cook Islands Tuesday 12th Dec 2023 Costa Rica Thursday 7th Dec 2023 Cote d'Ivoire Thursday 7th Dec 2023 Croatia Friday 15th Dec 2023 Cuba Thursday 7th Dec 2023 Cyprus Thursday 7th Dec 2023 Czech Republic Wednesday 13th Dec 2023 Denmark Friday 15th Dec 2023 Djibouti Thursday 7th Dec 2023 Dominica Thursday 7th Dec 2023 Dominican Republic Thursday 7th Dec 2023 Ecuador Thursday 7th Dec 2023 El Salvador Thursday 7th Dec 2023 Equatorial Guinea Thursday 7th Dec 2023 Estonia Friday 15th Dec 2023 Ethiopia Thursday 7th Dec 2023 Europe Friday 15th Dec 2023 Falkland Islands (Malvinas) Thursday 7th Dec 2023 Faroe Islands Friday 15th Dec 2023 Fiji Tuesday 12th Dec 2023 Finland Wednesday 13th Dec 2023 France Wednesday 20th Dec 2023 French Guiana Thursday 7th Dec 2023 French Polynesia Tuesday 12th Dec 2023 French Southern Territories Thursday 7th Dec 2023 Futuna Islands Thursday 7th Dec 2023 Gabon Thursday 7th Dec 2023 Gambia Thursday 7th Dec 2023 Georgia Friday 15th Dec 2023 Germany Friday 15th Dec 2023 Ghana Thursday 7th Dec 2023 Gibraltar Friday 15th Dec 2023 Greece Tuesday 12th Dec 2023 Greenland Friday 15th Dec 2023 Grenada Thursday 7th Dec 2023 Guadeloupe Thursday 7th Dec 2023 Guam Thursday 7th Dec 2023 Guatemala Thursday 7th Dec 2023 Guernsey Wednesday 20th Dec 2023 Guinea Thursday 7th Dec 2023 Guyana Thursday 7th Dec 2023 Heard Thursday 7th Dec 2023 Herzegovina Thursday 7th Dec 2023 Holy See Friday 15th Dec 2023 Honduras Thursday 7th Dec 2023 Hong Kong Thursday 7th Dec 2023 Hungary Tuesday 12th Dec 2023 Iceland Thursday 7th Dec 2023 India Thursday 7th Dec 2023 Indonesia Thursday 7th Dec 2023 Ireland Wednesday 20th Dec 2023 Isle of Man Wednesday 20th Dec 2023 Israel Thursday 7th Dec 2023 Italy Wednesday 13th Dec 2023 Jamaica Thursday 7th Dec 2023 Jan Mayen Islands Thursday 7th Dec 2023 Japan Thursday 7th Dec 2023 Jersey Wednesday 20th Dec 2023 Jordan Thursday 7th Dec 2023 Kazakhstan Friday 15th Dec 2023 Kenya Thursday 7th Dec 2023 Kiribati Tuesday 12th Dec 2023 Korea Thursday 7th Dec 2023 Kuwait Thursday 7th Dec 2023 Kyrgyzstan Friday 15th Dec 2023 Laos Thursday 7th Dec 2023 Latvia Friday 15th Dec 2023 Lesotho Thursday 7th Dec 2023 Liechtenstein Friday 15th Dec 2023 Lithuania Friday 15th Dec 2023 Luxembourg Wednesday 20th Dec 2023 Macao Tuesday 12th Dec 2023 Macedonia Friday 15th Dec 2023 Madagascar Thursday 7th Dec 2023 Malawi Thursday 7th Dec 2023 Malaysia Thursday 7th Dec 2023 Maldives Thursday 7th Dec 2023 Mali Thursday 7th Dec 2023 Malta Thursday 7th Dec 2023 Marshall Islands Thursday 7th Dec 2023 Martinique Thursday 7th Dec 2023 Mauritania Thursday 7th Dec 2023 Mauritius Thursday 7th Dec 2023 Mayotte Thursday 7th Dec 2023 McDonald Islands Thursday 7th Dec 2023 Mexico Thursday 7th Dec 2023 Micronesia Thursday 7th Dec 2023 Miquelon Thursday 7th Dec 2023 Moldova Tuesday 12th Dec 2023 Monaco Friday 15th Dec 2023 Mongolia Thursday 7th Dec 2023 Montenegro Friday 15th Dec 2023 Montserrat Thursday 7th Dec 2023 Morocco Thursday 7th Dec 2023 Mozambique Thursday 7th Dec 2023 Namibia Thursday 7th Dec 2023 Nauru Tuesday 12th Dec 2023 Nepal Thursday 7th Dec 2023 Netherlands Friday 15th Dec 2023 Nevis Thursday 7th Dec 2023 New Caledonia Tuesday 12th Dec 2023 New Zealand Tuesday 12th Dec 2023 Nicaragua Thursday 7th Dec 2023 Niger Thursday 7th Dec 2023 Nigeria Thursday 7th Dec 2023 Niue Tuesday 12th Dec 2023 Norfolk Island Tuesday 12th Dec 2023 Northern Mariana Islands Thursday 7th Dec 2023 Norway Friday 15th Dec 2023 Oman Thursday 7th Dec 2023 Pakistan Thursday 7th Dec 2023 Palau Thursday 7th Dec 2023 Palestinian Territory, Occupied Thursday 7th Dec 2023 Panama Thursday 7th Dec 2023 Papua New Guinea Tuesday 12th Dec 2023 Paraguay Thursday 7th Dec 2023 Peru Thursday 7th Dec 2023 Philippines Thursday 7th Dec 2023 Pitcairn Tuesday 12th Dec 2023 Poland Wednesday 13th Dec 2023 Portugal Friday 15th Dec 2023 Principe Thursday 7th Dec 2023 Puerto Rico Thursday 7th Dec 2023 Qatar Thursday 7th Dec 2023 Reunion Thursday 7th Dec 2023 Romania Friday 15th Dec 2023 Russian Federation Friday 15th Dec 2023 Rwanda Thursday 7th Dec 2023 Saint Barthelemy Thursday 7th Dec 2023 Saint Helena Thursday 7th Dec 2023 Saint Kitts Thursday 7th Dec 2023 Saint Lucia Thursday 7th Dec 2023 Saint Martin (French part) Thursday 7th Dec 2023 Saint Pierre Thursday 7th Dec 2023 Saint Vincent Thursday 7th Dec 2023 Samoa Thursday 7th Dec 2023 San Marino Friday 15th Dec 2023 Sao Tome Thursday 7th Dec 2023 Saudi Arabia Thursday 7th Dec 2023 Senegal Thursday 7th Dec 2023 Serbia Friday 15th Dec 2023 Seychelles Thursday 7th Dec 2023 Singapore Tuesday 12th Dec 2023 Slovakia Friday 15th Dec 2023 Slovenia Friday 15th Dec 2023 Solomon Islands Tuesday 12th Dec 2023 South Africa Thursday 7th Dec 2023 South Georgia Thursday 7th Dec 2023 South Sandwich Islands Thursday 7th Dec 2023 Spain Friday 15th Dec 2023 Sri Lanka Thursday 7th Dec 2023 Suriname Thursday 7th Dec 2023 Svalbard Thursday 7th Dec 2023 Swaziland Thursday 7th Dec 2023 Sweden Wednesday 13th Dec 2023 Switzerland Friday 15th Dec 2023 Taiwan Thursday 7th Dec 2023 Tajikistan Friday 15th Dec 2023 Tanzania Thursday 7th Dec 2023 Thailand Thursday 7th Dec 2023 The Grenadines Thursday 7th Dec 2023 Timor-Leste Thursday 7th Dec 2023 Tobago Thursday 7th Dec 2023 Togo Thursday 7th Dec 2023 Tokelau Tuesday 12th Dec 2023 Tonga Tuesday 12th Dec 2023 Trinidad Thursday 7th Dec 2023 Turkey Tuesday 12th Dec 2023 Turkmenistan Friday 15th Dec 2023 Turks Islands Thursday 7th Dec 2023 Tuvalu Tuesday 12th Dec 2023 Uganda Thursday 7th Dec 2023 Ukraine Tuesday 12th Dec 2023 United Arab Emirates Thursday 7th Dec 2023 United Kingdom Wednesday 20th Dec 2023 United States Wednesday 13th Dec 2023 Uruguay Thursday 7th Dec 2023 US Minor Outlying Islands Thursday 7th Dec 2023 Uzbekistan Friday 15th Dec 2023 Vanuatu Thursday 7th Dec 2023 Vatican City State Friday 15th Dec 2023 Venezuela Thursday 7th Dec 2023 Vietnam Thursday 7th Dec 2023 Virgin Islands (British) Thursday 7th Dec 2023 Virgin Islands (US) Thursday 7th Dec 2023 Wallis Thursday 7th Dec 2023 Western Sahara Thursday 7th Dec 2023 Yemen Thursday 7th Dec 2023 Zambia Thursday 7th Dec 2023 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.