Terms and Conditions
General Definitions
- These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924 229200; (the Supplier or us or we).
- These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
- Contract means the legally-binding agreement between you and us for the supply of the Goods;
- Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
- Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
- Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
- Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
- Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
- Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.
Goods
- The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
- In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
- All Goods which appear on the Website are subject to availability.
Personal information
- We retain and use all information strictly under the Privacy Policy.
- We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
- The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
- The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
- A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
- The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
- Prices and charges include VAT at the rate applicable at the time of the Order.
- You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.
Delivery
- For any orders placed in September, October and November the first posting data for all UK orders is Monday 30th November, for International orders the first posting date is Monday 23rd November
- Express Orders will be posted once orders have been taken, but no earlier than September
- All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required
- The last posting dates are as follows:
Country Date Aland Islands Thursday 9th Dec 2021 Albania Thursday 16th Dec 2021 Algeria Thursday 9th Dec 2021 American Samoa Thursday 9th Dec 2021 Andorra Thursday 16th Dec 2021 Angola Thursday 9th Dec 2021 Anguilla Thursday 9th Dec 2021 Antarctica Thursday 9th Dec 2021 Antigua Thursday 9th Dec 2021 Argentina Thursday 9th Dec 2021 Armenia Thursday 16th Dec 2021 Aruba Thursday 9th Dec 2021 Australia Sunday 12th Dec 2021 Austria Thursday 16th Dec 2021 Bahamas Thursday 9th Dec 2021 Bahrain Thursday 9th Dec 2021 Bangladesh Thursday 9th Dec 2021 Barbados Thursday 9th Dec 2021 Barbuda Thursday 9th Dec 2021 Belgium Friday 17th Dec 2021 Belize Thursday 9th Dec 2021 Benin Thursday 9th Dec 2021 Bermuda Thursday 9th Dec 2021 Bhutan Thursday 9th Dec 2021 Bolivia Thursday 9th Dec 2021 Bosnia Thursday 16th Dec 2021 Botswana Thursday 9th Dec 2021 Bouvet Island Thursday 9th Dec 2021 Brazil Thursday 9th Dec 2021 British Indian Ocean Trty. Sunday 12th Dec 2021 Brunei Darussalam Thursday 9th Dec 2021 Bulgaria Thursday 16th Dec 2021 Burkina Faso Thursday 9th Dec 2021 Burundi Thursday 9th Dec 2021 Caicos Islands Thursday 9th Dec 2021 Cambodia Thursday 9th Dec 2021 Cameroon Thursday 9th Dec 2021 Canada Monday 13th Dec 2021 Cape Verde Thursday 9th Dec 2021 Cayman Islands Thursday 9th Dec 2021 Central African Republic Thursday 9th Dec 2021 Chad Thursday 9th Dec 2021 Chile Thursday 9th Dec 2021 China Thursday 9th Dec 2021 Christmas Island Sunday 12th Dec 2021 Cocos (Keeling) Islands Sunday 12th Dec 2021 Colombia Thursday 9th Dec 2021 Comoros Thursday 9th Dec 2021 Congo Thursday 9th Dec 2021 Cook Islands Sunday 12th Dec 2021 Costa Rica Thursday 9th Dec 2021 Cote d'Ivoire Thursday 9th Dec 2021 Croatia Thursday 16th Dec 2021 Cuba Thursday 9th Dec 2021 Cyprus Thursday 9th Dec 2021 Czech Republic Monday 13th Dec 2021 Denmark Thursday 16th Dec 2021 Djibouti Thursday 9th Dec 2021 Dominica Thursday 9th Dec 2021 Dominican Republic Thursday 9th Dec 2021 Ecuador Thursday 9th Dec 2021 El Salvador Thursday 9th Dec 2021 Equatorial Guinea Thursday 9th Dec 2021 Estonia Thursday 16th Dec 2021 Ethiopia Thursday 9th Dec 2021 Europe Thursday 16th Dec 2021 Falkland Islands (Malvinas) Thursday 9th Dec 2021 Faroe Islands Thursday 16th Dec 2021 Fiji Sunday 12th Dec 2021 Finland Monday 13th Dec 2021 France Friday 17th Dec 2021 French Guiana Thursday 9th Dec 2021 French Polynesia Sunday 12th Dec 2021 French Southern Territories Thursday 9th Dec 2021 Futuna Islands Thursday 9th Dec 2021 Gabon Thursday 9th Dec 2021 Gambia Thursday 9th Dec 2021 Georgia Thursday 16th Dec 2021 Germany Thursday 16th Dec 2021 Ghana Thursday 9th Dec 2021 Gibraltar Thursday 16th Dec 2021 Greece Sunday 12th Dec 2021 Greenland Thursday 16th Dec 2021 Grenada Thursday 9th Dec 2021 Guadeloupe Thursday 9th Dec 2021 Guam Thursday 9th Dec 2021 Guatemala Thursday 9th Dec 2021 Guernsey Monday 20th Dec 2021 Guinea Thursday 9th Dec 2021 Guyana Thursday 9th Dec 2021 Heard Thursday 9th Dec 2021 Herzegovina Thursday 9th Dec 2021 Holy See Thursday 16th Dec 2021 Honduras Thursday 9th Dec 2021 Hong Kong Thursday 9th Dec 2021 Hungary Thursday 16th Dec 2021 Iceland Thursday 9th Dec 2021 India Thursday 9th Dec 2021 Indonesia Thursday 9th Dec 2021 Ireland Thursday 16th Dec 2021 Isle of Man Monday 20th Dec 2021 Israel Thursday 9th Dec 2021 Italy Monday 13th Dec 2021 Jamaica Thursday 9th Dec 2021 Jan Mayen Islands Thursday 9th Dec 2021 Japan Thursday 9th Dec 2021 Jersey Monday 20th Dec 2021 Jordan Thursday 9th Dec 2021 Kazakhstan Thursday 16th Dec 2021 Kenya Thursday 9th Dec 2021 Kiribati Sunday 12th Dec 2021 Korea Thursday 9th Dec 2021 Kuwait Thursday 9th Dec 2021 Kyrgyzstan Thursday 16th Dec 2021 Laos Thursday 9th Dec 2021 Latvia Thursday 16th Dec 2021 Lesotho Thursday 9th Dec 2021 Liechtenstein Thursday 16th Dec 2021 Lithuania Thursday 16th Dec 2021 Luxembourg Friday 17th Dec 2021 Macao Sunday 12th Dec 2021 Macedonia Thursday 16th Dec 2021 Madagascar Thursday 9th Dec 2021 Malawi Thursday 9th Dec 2021 Malaysia Thursday 9th Dec 2021 Maldives Thursday 9th Dec 2021 Mali Thursday 9th Dec 2021 Malta Thursday 9th Dec 2021 Marshall Islands Thursday 9th Dec 2021 Martinique Thursday 9th Dec 2021 Mauritania Thursday 9th Dec 2021 Mauritius Thursday 9th Dec 2021 Mayotte Thursday 9th Dec 2021 McDonald Islands Thursday 9th Dec 2021 Mexico Thursday 9th Dec 2021 Micronesia Thursday 9th Dec 2021 Miquelon Thursday 9th Dec 2021 Moldova Thursday 16th Dec 2021 Monaco Thursday 16th Dec 2021 Mongolia Thursday 9th Dec 2021 Montenegro Thursday 16th Dec 2021 Montserrat Thursday 9th Dec 2021 Morocco Thursday 9th Dec 2021 Mozambique Thursday 9th Dec 2021 Namibia Thursday 9th Dec 2021 Nauru Sunday 12th Dec 2021 Nepal Thursday 9th Dec 2021 Netherlands Thursday 16th Dec 2021 Nevis Thursday 9th Dec 2021 New Caledonia Sunday 12th Dec 2021 New Zealand Sunday 12th Dec 2021 Nicaragua Thursday 9th Dec 2021 Niger Thursday 9th Dec 2021 Nigeria Thursday 9th Dec 2021 Niue Sunday 12th Dec 2021 Norfolk Island Sunday 12th Dec 2021 Northern Mariana Islands Thursday 9th Dec 2021 Norway Thursday 16th Dec 2021 Oman Thursday 9th Dec 2021 Pakistan Thursday 9th Dec 2021 Palau Thursday 9th Dec 2021 Palestinian Territory, Occupied Thursday 9th Dec 2021 Panama Thursday 9th Dec 2021 Papua New Guinea Sunday 12th Dec 2021 Paraguay Thursday 9th Dec 2021 Peru Thursday 9th Dec 2021 Philippines Thursday 9th Dec 2021 Pitcairn Sunday 12th Dec 2021 Poland Monday 13th Dec 2021 Portugal Thursday 16th Dec 2021 Principe Thursday 9th Dec 2021 Puerto Rico Thursday 9th Dec 2021 Qatar Thursday 9th Dec 2021 Reunion Thursday 9th Dec 2021 Romania Thursday 16th Dec 2021 Russian Federation Thursday 16th Dec 2021 Rwanda Thursday 9th Dec 2021 Saint Barthelemy Thursday 9th Dec 2021 Saint Helena Thursday 9th Dec 2021 Saint Kitts Thursday 9th Dec 2021 Saint Lucia Thursday 9th Dec 2021 Saint Martin (French part) Thursday 9th Dec 2021 Saint Pierre Thursday 9th Dec 2021 Saint Vincent Thursday 9th Dec 2021 Samoa Thursday 9th Dec 2021 San Marino Thursday 16th Dec 2021 Sao Tome Thursday 9th Dec 2021 Saudi Arabia Thursday 9th Dec 2021 Senegal Thursday 9th Dec 2021 Serbia Thursday 16th Dec 2021 Seychelles Thursday 9th Dec 2021 Singapore Sunday 12th Dec 2021 Slovakia Thursday 16th Dec 2021 Slovenia Thursday 16th Dec 2021 Solomon Islands Sunday 12th Dec 2021 South Africa Thursday 9th Dec 2021 South Georgia Thursday 9th Dec 2021 South Sandwich Islands Thursday 9th Dec 2021 Spain Thursday 16th Dec 2021 Sri Lanka Thursday 9th Dec 2021 Suriname Thursday 9th Dec 2021 Svalbard Thursday 9th Dec 2021 Swaziland Thursday 9th Dec 2021 Sweden Monday 13th Dec 2021 Switzerland Thursday 16th Dec 2021 Taiwan Thursday 9th Dec 2021 Tajikistan Thursday 16th Dec 2021 Tanzania Thursday 9th Dec 2021 Thailand Thursday 9th Dec 2021 The Grenadines Thursday 9th Dec 2021 Timor-Leste Thursday 9th Dec 2021 Tobago Thursday 9th Dec 2021 Togo Thursday 9th Dec 2021 Tokelau Sunday 12th Dec 2021 Tonga Sunday 12th Dec 2021 Trinidad Thursday 9th Dec 2021 Turkey Sunday 12th Dec 2021 Turkmenistan Thursday 16th Dec 2021 Turks Islands Thursday 9th Dec 2021 Tuvalu Sunday 12th Dec 2021 Uganda Thursday 9th Dec 2021 Ukraine Thursday 16th Dec 2021 United Arab Emirates Thursday 9th Dec 2021 United Kingdom Monday 20th Dec 2021 United States Monday 13th Dec 2021 Uruguay Thursday 9th Dec 2021 US Minor Outlying Islands Thursday 9th Dec 2021 Uzbekistan Thursday 16th Dec 2021 Vanuatu Thursday 9th Dec 2021 Vatican City State Thursday 16th Dec 2021 Venezuela Thursday 9th Dec 2021 Vietnam Thursday 9th Dec 2021 Virgin Islands (British) Thursday 9th Dec 2021 Virgin Islands (US) Thursday 9th Dec 2021 Wallis Thursday 9th Dec 2021 Western Sahara Thursday 9th Dec 2021 Yemen Thursday 9th Dec 2021 Zambia Friday 1st Jan 2021 - Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.
Refunds, Returns and Cancellations
- In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
- Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
- Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.
Privacy
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
- These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
- We are a Data Controller of the Personal Data we Process in providing Goods to you.
- Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.