Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England and Wales under number 05704941 whose registered office is at 19 APPLETON COURT, Calder Park, West Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting date for all UK orders is Wednesday 20th November, for International orders the first posting date is Wednesday 13th November
'Skip the Queue' Orders will be posted once orders have been taken, but no earlier than September
All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates for Santa's letter are as follows:

Country	Date
Aland Islands	Wednesday 11th Dec 2024
Albania	Friday 13th Dec 2024
Algeria	Wednesday 11th Dec 2024
American Samoa	Wednesday 11th Dec 2024
Andorra	Friday 13th Dec 2024
Angola	Wednesday 11th Dec 2024
Anguilla	Wednesday 11th Dec 2024
Antarctica	Wednesday 11th Dec 2024
Antigua	Wednesday 11th Dec 2024
Argentina	Wednesday 11th Dec 2024
Armenia	Friday 13th Dec 2024
Aruba	Wednesday 11th Dec 2024
Australia	Wednesday 11th Dec 2024
Austria	Friday 13th Dec 2024
Bahamas	Wednesday 11th Dec 2024
Bahrain	Wednesday 11th Dec 2024
Bangladesh	Wednesday 11th Dec 2024
Barbados	Wednesday 11th Dec 2024
Barbuda	Wednesday 11th Dec 2024
Belgium	Friday 13th Dec 2024
Belize	Wednesday 11th Dec 2024
Benin	Wednesday 11th Dec 2024
Bermuda	Wednesday 11th Dec 2024
Bhutan	Wednesday 11th Dec 2024
Bolivia	Wednesday 11th Dec 2024
Bosnia	Friday 13th Dec 2024
Botswana	Wednesday 11th Dec 2024
Bouvet Island	Wednesday 11th Dec 2024
Brazil	Wednesday 11th Dec 2024
British Indian Ocean Trty.	Wednesday 11th Dec 2024
Brunei Darussalam	Wednesday 11th Dec 2024
Bulgaria	Wednesday 11th Dec 2024
Burkina Faso	Wednesday 11th Dec 2024
Burundi	Wednesday 11th Dec 2024
Caicos Islands	Wednesday 11th Dec 2024
Cambodia	Wednesday 11th Dec 2024
Cameroon	Wednesday 11th Dec 2024
Canada	Sunday 1st Dec 2024
Cape Verde	Wednesday 11th Dec 2024
Cayman Islands	Wednesday 11th Dec 2024
Central African Republic	Wednesday 11th Dec 2024
Chad	Wednesday 11th Dec 2024
Chile	Wednesday 11th Dec 2024
China	Wednesday 11th Dec 2024
Christmas Island	Wednesday 11th Dec 2024
Cocos (Keeling) Islands	Wednesday 11th Dec 2024
Colombia	Wednesday 11th Dec 2024
Comoros	Wednesday 11th Dec 2024
Congo	Wednesday 11th Dec 2024
Cook Islands	Wednesday 11th Dec 2024
Costa Rica	Wednesday 11th Dec 2024
Cote d'Ivoire	Wednesday 11th Dec 2024
Croatia	Friday 13th Dec 2024
Cuba	Wednesday 11th Dec 2024
Cyprus	Wednesday 11th Dec 2024
Czech Republic	Thursday 12th Dec 2024
Denmark	Friday 13th Dec 2024
Djibouti	Wednesday 11th Dec 2024
Dominica	Wednesday 11th Dec 2024
Dominican Republic	Wednesday 11th Dec 2024
Ecuador	Wednesday 11th Dec 2024
El Salvador	Wednesday 11th Dec 2024
Equatorial Guinea	Wednesday 11th Dec 2024
Estonia	Friday 13th Dec 2024
Ethiopia	Wednesday 11th Dec 2024
Europe	Friday 13th Dec 2024
Falkland Islands (Malvinas)	Wednesday 11th Dec 2024
Faroe Islands	Friday 13th Dec 2024
Fiji	Wednesday 11th Dec 2024
Finland	Thursday 12th Dec 2024
France	Friday 13th Dec 2024
French Guiana	Wednesday 11th Dec 2024
French Polynesia	Wednesday 11th Dec 2024
French Southern Territories	Wednesday 11th Dec 2024
Futuna Islands	Wednesday 11th Dec 2024
Gabon	Wednesday 11th Dec 2024
Gambia	Wednesday 11th Dec 2024
Georgia	Friday 13th Dec 2024
Germany	Friday 13th Dec 2024
Ghana	Wednesday 11th Dec 2024
Gibraltar	Friday 13th Dec 2024
Greece	Wednesday 11th Dec 2024
Greenland	Friday 13th Dec 2024
Grenada	Wednesday 11th Dec 2024
Guadeloupe	Wednesday 11th Dec 2024
Guam	Wednesday 11th Dec 2024
Guatemala	Wednesday 11th Dec 2024
Guernsey	Thursday 19th Dec 2024
Guinea	Wednesday 11th Dec 2024
Guyana	Wednesday 11th Dec 2024
Heard	Wednesday 11th Dec 2024
Herzegovina	Wednesday 11th Dec 2024
Holy See	Friday 13th Dec 2024
Honduras	Wednesday 11th Dec 2024
Hong Kong	Wednesday 11th Dec 2024
Hungary	Wednesday 11th Dec 2024
Iceland	Wednesday 11th Dec 2024
India	Wednesday 11th Dec 2024
Indonesia	Wednesday 11th Dec 2024
Ireland	Friday 13th Dec 2024
Isle of Man	Thursday 19th Dec 2024
Israel	Wednesday 11th Dec 2024
Italy	Thursday 12th Dec 2024
Jamaica	Wednesday 11th Dec 2024
Jan Mayen Islands	Wednesday 11th Dec 2024
Japan	Wednesday 11th Dec 2024
Jersey	Thursday 19th Dec 2024
Jordan	Wednesday 11th Dec 2024
Kazakhstan	Friday 13th Dec 2024
Kenya	Wednesday 11th Dec 2024
Kiribati	Wednesday 11th Dec 2024
Korea	Wednesday 11th Dec 2024
Kuwait	Wednesday 11th Dec 2024
Kyrgyzstan	Friday 13th Dec 2024
Laos	Wednesday 11th Dec 2024
Latvia	Friday 13th Dec 2024
Lesotho	Wednesday 11th Dec 2024
Liechtenstein	Friday 13th Dec 2024
Lithuania	Friday 13th Dec 2024
Luxembourg	Friday 13th Dec 2024
Macao	Wednesday 11th Dec 2024
Macedonia	Friday 13th Dec 2024
Madagascar	Wednesday 11th Dec 2024
Malawi	Wednesday 11th Dec 2024
Malaysia	Wednesday 11th Dec 2024
Maldives	Wednesday 11th Dec 2024
Mali	Wednesday 11th Dec 2024
Malta	Wednesday 11th Dec 2024
Marshall Islands	Wednesday 11th Dec 2024
Martinique	Wednesday 11th Dec 2024
Mauritania	Wednesday 11th Dec 2024
Mauritius	Wednesday 11th Dec 2024
Mayotte	Wednesday 11th Dec 2024
McDonald Islands	Wednesday 11th Dec 2024
Mexico	Wednesday 11th Dec 2024
Micronesia	Wednesday 11th Dec 2024
Miquelon	Wednesday 11th Dec 2024
Moldova	Wednesday 11th Dec 2024
Monaco	Friday 13th Dec 2024
Mongolia	Wednesday 11th Dec 2024
Montenegro	Friday 13th Dec 2024
Montserrat	Wednesday 11th Dec 2024
Morocco	Wednesday 11th Dec 2024
Mozambique	Wednesday 11th Dec 2024
Namibia	Wednesday 11th Dec 2024
Nauru	Wednesday 11th Dec 2024
Nepal	Wednesday 11th Dec 2024
Netherlands	Friday 13th Dec 2024
Nevis	Wednesday 11th Dec 2024
New Caledonia	Wednesday 11th Dec 2024
New Zealand	Wednesday 11th Dec 2024
Nicaragua	Wednesday 11th Dec 2024
Niger	Wednesday 11th Dec 2024
Nigeria	Wednesday 11th Dec 2024
Niue	Wednesday 11th Dec 2024
Norfolk Island	Wednesday 11th Dec 2024
Northern Mariana Islands	Wednesday 11th Dec 2024
Norway	Friday 13th Dec 2024
Oman	Wednesday 11th Dec 2024
Pakistan	Wednesday 11th Dec 2024
Palau	Wednesday 11th Dec 2024
Palestinian Territory, Occupied	Wednesday 11th Dec 2024
Panama	Wednesday 11th Dec 2024
Papua New Guinea	Wednesday 11th Dec 2024
Paraguay	Wednesday 11th Dec 2024
Peru	Wednesday 11th Dec 2024
Philippines	Wednesday 11th Dec 2024
Pitcairn	Wednesday 11th Dec 2024
Poland	Thursday 12th Dec 2024
Portugal	Friday 13th Dec 2024
Principe	Wednesday 11th Dec 2024
Puerto Rico	Wednesday 11th Dec 2024
Qatar	Wednesday 11th Dec 2024
Reunion	Wednesday 11th Dec 2024
Romania	Friday 13th Dec 2024
Russian Federation	Friday 13th Dec 2024
Rwanda	Wednesday 11th Dec 2024
Saint Barthelemy	Wednesday 11th Dec 2024
Saint Helena	Wednesday 11th Dec 2024
Saint Kitts	Wednesday 11th Dec 2024
Saint Lucia	Wednesday 11th Dec 2024
Saint Martin (French part)	Wednesday 11th Dec 2024
Saint Pierre	Wednesday 11th Dec 2024
Saint Vincent	Wednesday 11th Dec 2024
Samoa	Wednesday 11th Dec 2024
San Marino	Friday 13th Dec 2024
Sao Tome	Wednesday 11th Dec 2024
Saudi Arabia	Wednesday 11th Dec 2024
Senegal	Wednesday 11th Dec 2024
Serbia	Friday 13th Dec 2024
Seychelles	Wednesday 11th Dec 2024
Singapore	Wednesday 11th Dec 2024
Slovakia	Friday 13th Dec 2024
Slovenia	Friday 13th Dec 2024
Solomon Islands	Wednesday 11th Dec 2024
South Africa	Wednesday 11th Dec 2024
South Georgia	Wednesday 11th Dec 2024
South Sandwich Islands	Wednesday 11th Dec 2024
Spain	Friday 13th Dec 2024
Sri Lanka	Wednesday 11th Dec 2024
Suriname	Wednesday 11th Dec 2024
Svalbard	Wednesday 11th Dec 2024
Swaziland	Wednesday 11th Dec 2024
Sweden	Thursday 12th Dec 2024
Switzerland	Friday 13th Dec 2024
Taiwan	Wednesday 11th Dec 2024
Tajikistan	Friday 13th Dec 2024
Tanzania	Wednesday 11th Dec 2024
Thailand	Wednesday 11th Dec 2024
The Grenadines	Wednesday 11th Dec 2024
Timor-Leste	Wednesday 11th Dec 2024
Tobago	Wednesday 11th Dec 2024
Togo	Wednesday 11th Dec 2024
Tokelau	Wednesday 11th Dec 2024
Tonga	Wednesday 11th Dec 2024
Trinidad	Wednesday 11th Dec 2024
Turkey	Wednesday 11th Dec 2024
Turkmenistan	Friday 13th Dec 2024
Turks Islands	Wednesday 11th Dec 2024
Tuvalu	Wednesday 11th Dec 2024
Uganda	Wednesday 11th Dec 2024
Ukraine	Wednesday 11th Dec 2024
United Arab Emirates	Wednesday 11th Dec 2024
United Kingdom	Thursday 19th Dec 2024
United States	Thursday 12th Dec 2024
Uruguay	Wednesday 11th Dec 2024
US Minor Outlying Islands	Wednesday 11th Dec 2024
Uzbekistan	Friday 13th Dec 2024
Vanuatu	Wednesday 11th Dec 2024
Vatican City State	Friday 13th Dec 2024
Venezuela	Wednesday 11th Dec 2024
Vietnam	Wednesday 11th Dec 2024
Virgin Islands (British)	Wednesday 11th Dec 2024
Virgin Islands (US)	Wednesday 11th Dec 2024
Wallis	Wednesday 11th Dec 2024
Western Sahara	Wednesday 11th Dec 2024
Yemen	Wednesday 11th Dec 2024
Zambia	Sunday 10th Dec 2023

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Refunds, Returns and Cancellations

In the unlikely event that you wish to cancel your Santa's letter order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).
Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.
Should your letter have not arrived before Christmas then you will be entitled to a full refund should you choose to contact us and make us aware of the situation. We allow a generous grace period to make such claims up until the 1st of March each subsequent year, allowing consumers up to 2 months to notify us of their refund request. We will not refund previous orders past this date.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (http://www.christmaslettersfromsanta.com/privacy-policy).
We are a Data Controller of the Personal Data we Process in providing Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only Process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: dpo@wrm-media.com.