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FAQs


First Posting Dates

Whilst we encourage you to place your letter orders well in advance of Christmas, we don't begin to actually post the letters until closer to the festive season. Letters will be printed, packed and stored safely until the first shipping dates - which are as follows:

UK: Thursday 28th November
International: Thursday 21st November


Last Posting Dates

Please do not place a letter order with Christmas Letters from Santa after the last postal dates listed below as we cannot guarantee that they will reach you in time for Christmas:

Country Date
United States Monday 14th Dec 2020
Aland Islands Monday 14th Dec 2020
Albania Friday 18th Dec 2020
Algeria Monday 14th Dec 2020
American Samoa Monday 14th Dec 2020
Andorra Friday 18th Dec 2020
Angola Monday 14th Dec 2020
Anguilla Monday 14th Dec 2020
Antarctica Monday 14th Dec 2020
Antigua Monday 14th Dec 2020
Argentina Monday 14th Dec 2020
Armenia Friday 18th Dec 2020
Aruba Monday 14th Dec 2020
Australia Wednesday 9th Dec 2020
Austria Friday 18th Dec 2020
Bahamas Monday 14th Dec 2020
Bahrain Monday 14th Dec 2020
Bangladesh Monday 14th Dec 2020
Barbados Monday 14th Dec 2020
Barbuda Monday 14th Dec 2020
Belgium Friday 18th Dec 2020
Belize Monday 14th Dec 2020
Benin Monday 14th Dec 2020
Bermuda Monday 14th Dec 2020
Bhutan Monday 14th Dec 2020
Bolivia Monday 14th Dec 2020
Bosnia Friday 18th Dec 2020
Botswana Monday 14th Dec 2020
Bouvet Island Monday 14th Dec 2020
Brazil Monday 14th Dec 2020
British Indian Ocean Trty. Wednesday 9th Dec 2020
Brunei Darussalam Monday 14th Dec 2020
Bulgaria Friday 18th Dec 2020
Burkina Faso Monday 14th Dec 2020
Burundi Monday 14th Dec 2020
Caicos Islands Monday 14th Dec 2020
Cambodia Monday 14th Dec 2020
Cameroon Monday 14th Dec 2020
Canada Monday 14th Dec 2020
Cape Verde Monday 14th Dec 2020
Cayman Islands Monday 14th Dec 2020
Central African Republic Monday 14th Dec 2020
Chad Monday 14th Dec 2020
Chile Monday 14th Dec 2020
China Monday 14th Dec 2020
Christmas Island Wednesday 9th Dec 2020
Cocos (Keeling) Islands Wednesday 9th Dec 2020
Colombia Monday 14th Dec 2020
Comoros Monday 14th Dec 2020
Congo Monday 14th Dec 2020
Cook Islands Wednesday 9th Dec 2020
Costa Rica Monday 14th Dec 2020
Cote d'Ivoire Monday 14th Dec 2020
Croatia Friday 18th Dec 2020
Cuba Monday 14th Dec 2020
Cyprus Friday 18th Dec 2020
Czech Republic Friday 18th Dec 2020
Denmark Friday 18th Dec 2020
Djibouti Monday 14th Dec 2020
Dominica Monday 14th Dec 2020
Dominican Republic Monday 14th Dec 2020
Ecuador Monday 14th Dec 2020
El Salvador Monday 14th Dec 2020
Equatorial Guinea Monday 14th Dec 2020
Estonia Friday 18th Dec 2020
Ethiopia Monday 14th Dec 2020
Europe Friday 18th Dec 2020
Falkland Islands (Malvinas) Monday 14th Dec 2020
Faroe Islands Friday 18th Dec 2020
Fiji Wednesday 9th Dec 2020
Finland Friday 18th Dec 2020
France Friday 18th Dec 2020
French Guiana Monday 14th Dec 2020
French Polynesia Wednesday 9th Dec 2020
French Southern Territories Monday 14th Dec 2020
Futuna Islands Monday 14th Dec 2020
Gabon Monday 14th Dec 2020
Gambia Monday 14th Dec 2020
Georgia Friday 18th Dec 2020
Germany Friday 18th Dec 2020
Ghana Monday 14th Dec 2020
Gibraltar Friday 18th Dec 2020
Greece Friday 18th Dec 2020
Greenland Friday 18th Dec 2020
Grenada Monday 14th Dec 2020
Guadeloupe Monday 14th Dec 2020
Guam Monday 14th Dec 2020
Guatemala Monday 14th Dec 2020
Guernsey Sunday 20th Dec 2020
Guinea Monday 14th Dec 2020
Guyana Monday 14th Dec 2020
Heard Monday 14th Dec 2020
Herzegovina Monday 14th Dec 2020
Holy See Friday 18th Dec 2020
Honduras Monday 14th Dec 2020
Hong Kong Monday 14th Dec 2020
Hungary Friday 18th Dec 2020
Iceland Monday 14th Dec 2020
India Friday 18th Dec 2020
Indonesia Monday 14th Dec 2020
Ireland Friday 18th Dec 2020
Isle of Man Sunday 20th Dec 2020
Israel Monday 14th Dec 2020
Italy Friday 18th Dec 2020
Jamaica Monday 14th Dec 2020
Jan Mayen Islands Monday 14th Dec 2020
Japan Monday 14th Dec 2020
Jersey Sunday 20th Dec 2020
Jordan Monday 14th Dec 2020
Kazakhstan Friday 18th Dec 2020
Kenya Monday 14th Dec 2020
Kiribati Wednesday 9th Dec 2020
Korea Monday 14th Dec 2020
Kuwait Monday 14th Dec 2020
Kyrgyzstan Friday 18th Dec 2020
Laos Monday 14th Dec 2020
Latvia Friday 18th Dec 2020
Lesotho Monday 14th Dec 2020
Liechtenstein Friday 18th Dec 2020
Lithuania Friday 18th Dec 2020
Luxembourg Friday 18th Dec 2020
Macao Wednesday 9th Dec 2020
Macedonia Friday 18th Dec 2020
Madagascar Monday 14th Dec 2020
Malawi Monday 14th Dec 2020
Malaysia Monday 14th Dec 2020
Maldives Monday 14th Dec 2020
Mali Monday 14th Dec 2020
Malta Friday 18th Dec 2020
Marshall Islands Monday 14th Dec 2020
Martinique Monday 14th Dec 2020
Mauritania Monday 14th Dec 2020
Mauritius Monday 14th Dec 2020
Mayotte Monday 14th Dec 2020
McDonald Islands Monday 14th Dec 2020
Mexico Monday 14th Dec 2020
Micronesia Monday 14th Dec 2020
Miquelon Monday 14th Dec 2020
Moldova Friday 18th Dec 2020
Monaco Friday 18th Dec 2020
Mongolia Monday 14th Dec 2020
Montenegro Friday 18th Dec 2020
Montserrat Monday 14th Dec 2020
Morocco Monday 14th Dec 2020
Mozambique Monday 14th Dec 2020
Namibia Monday 14th Dec 2020
Nauru Wednesday 9th Dec 2020
Nepal Monday 14th Dec 2020
Netherlands Friday 18th Dec 2020
Nevis Monday 14th Dec 2020
New Caledonia Wednesday 9th Dec 2020
New Zealand Wednesday 9th Dec 2020
Nicaragua Monday 14th Dec 2020
Niger Monday 14th Dec 2020
Nigeria Monday 14th Dec 2020
Niue Wednesday 9th Dec 2020
Norfolk Island Wednesday 9th Dec 2020
Northern Mariana Islands Monday 14th Dec 2020
Norway Friday 18th Dec 2020
Oman Monday 14th Dec 2020
Pakistan Monday 14th Dec 2020
Palau Monday 14th Dec 2020
Palestinian Territory, Occupied Monday 14th Dec 2020
Panama Monday 14th Dec 2020
Papua New Guinea Wednesday 9th Dec 2020
Paraguay Monday 14th Dec 2020
Peru Monday 14th Dec 2020
Philippines Monday 14th Dec 2020
Pitcairn Wednesday 9th Dec 2020
Poland Friday 18th Dec 2020
Portugal Friday 18th Dec 2020
Principe Monday 14th Dec 2020
Puerto Rico Monday 14th Dec 2020
Qatar Monday 14th Dec 2020
Reunion Monday 14th Dec 2020
Romania Friday 18th Dec 2020
Russian Federation Friday 18th Dec 2020
Rwanda Monday 14th Dec 2020
Saint Barthelemy Monday 14th Dec 2020
Saint Helena Monday 14th Dec 2020
Saint Kitts Monday 14th Dec 2020
Saint Lucia Monday 14th Dec 2020
Saint Martin (French part) Monday 14th Dec 2020
Saint Pierre Monday 14th Dec 2020
Saint Vincent Monday 14th Dec 2020
Samoa Monday 14th Dec 2020
San Marino Friday 18th Dec 2020
Sao Tome Monday 14th Dec 2020
Saudi Arabia Monday 14th Dec 2020
Senegal Monday 14th Dec 2020
Serbia Friday 18th Dec 2020
Seychelles Monday 14th Dec 2020
Singapore Wednesday 9th Dec 2020
Slovakia Friday 18th Dec 2020
Slovenia Friday 18th Dec 2020
Solomon Islands Wednesday 9th Dec 2020
South Africa Monday 14th Dec 2020
South Georgia Monday 14th Dec 2020
South Sandwich Islands Monday 14th Dec 2020
Spain Friday 18th Dec 2020
Sri Lanka Monday 14th Dec 2020
Suriname Monday 14th Dec 2020
Svalbard Monday 14th Dec 2020
Swaziland Monday 14th Dec 2020
Sweden Friday 18th Dec 2020
Switzerland Friday 18th Dec 2020
Taiwan Monday 14th Dec 2020
Tajikistan Friday 18th Dec 2020
Tanzania Monday 14th Dec 2020
Thailand Monday 14th Dec 2020
The Grenadines Monday 14th Dec 2020
Timor-Leste Monday 14th Dec 2020
Tobago Monday 14th Dec 2020
Togo Monday 14th Dec 2020
Tokelau Wednesday 9th Dec 2020
Tonga Wednesday 9th Dec 2020
Trinidad Monday 14th Dec 2020
Turkey Friday 18th Dec 2020
Turkmenistan Friday 18th Dec 2020
Turks Islands Monday 14th Dec 2020
Tuvalu Wednesday 9th Dec 2020
Uganda Monday 14th Dec 2020
Ukraine Friday 18th Dec 2020
United Arab Emirates Monday 14th Dec 2020
United Kingdom Sunday 20th Dec 2020
United States Monday 14th Dec 2020
Uruguay Monday 14th Dec 2020
US Minor Outlying Islands Monday 14th Dec 2020
Uzbekistan Friday 18th Dec 2020
Vanuatu Monday 14th Dec 2020
Vatican City State Friday 18th Dec 2020
Venezuela Monday 14th Dec 2020
Vietnam Monday 14th Dec 2020
Virgin Islands (British) Monday 14th Dec 2020
Virgin Islands (US) Monday 14th Dec 2020
Wallis Monday 14th Dec 2020
Western Sahara Monday 14th Dec 2020
Yemen Monday 14th Dec 2020
Zambia Monday 14th Dec 2020

What exactly is included in the price of a letter?

Our letters are personalized with the information that you provide us, making it a perfect Christmas surprise for your little ones to read. Each letter is folded and sealed within an authentic, textured envelope, printed with name and address and stamped ‘From the North Pole,’ for that extra bit of Christmas magic. Delivery is free to anywhere in the world and will be sent via first class post or the equivalent. Please ensure that you check all of the details on the screen proof provided as once the order has been paid for and processed to print, there will not be the opportunity to change the letter information.

When should I order?

We are able to take orders now so please do not delay as we plan to be very busy over this Christmas period. In the UK, Santa Claus will not however, dispatch his letters before Wednesday 30th November, unless otherwise requested. Letters being posted outside of the UK, will begin being posted on Thursday 24th November. Your order will therefore be stored, until it is time for it to be dispatched within the Christmas post. Please check the final posting dates for your given country to ensure the letter reaches you in time.

How long will it take until I receive my letter?

All orders will be dispatched by Royal Mail for both the UK and the rest of the world. Please allow 7 days from date of order (or if you have ordered prior to the 1st December, please allow seven working days from the first delivery dates noted above). International orders may take a little longer so please be patient and allow up to 10 days, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required.

What if my letter gets lost or damaged in the post?

If you are concerned regarding the whereabouts of your letter, please visit the ‘Contact Us’ page and send us an email stating the order date and reference from your confirmation email. Unfortunately, Royal Mail is not a tracked service therefore we cannot take responsibility for any letters which are missing in the post, however we will endeavor to send you a replacement in time to reach you before Christmas.

We want you to be fully satisfied with your Christmas letter. Thorough quality control checks are carried out prior to dispatch but if you have received your item and it has been damaged in transit, in the first instance we ask that you contact us by email and then to return the goods in question. At this point, we will offer you a full refund or the option of a replacement.

How do I pay? Do I need a PayPal account to make a purchase?

You do not need to have a PayPal account to pay via PayPal as we accept all major credit and debit cards through this service. Once you are at the stage of making payment, simply click on the ‘check out with PayPal’ button and follow the on screen instructions to enter your details. Alternatively, there is an option to login as an existing PayPal customer.

How can you assure me of online security?

We treat the issue of your security with the utmost concern. Our PayPal payment method is an extremely safe and secure platform of transmitting payment. It uses cutting-edge data encryption and fraud detection tools to improve security. Your personal data will not be shared with any third parties and will not be held once you have received your Christmas letter.

What if I want to cancel my order? What is your refund policy?

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of dispatch. Please inform us by email (see Contact Us page).

Consumers also have the right to a cancelation period of 7 working days after dispatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.