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FAQs


First Posting Dates

Whilst we encourage you to place your letter orders well in advance of Christmas, we don't begin to actually post the letters until closer to the festive season. Letters will be printed, packed and stored safely until the first shipping dates - which are as follows:

UK: Monday 30th November
International: Monday 23rd November


Last Posting Dates

Please do not place a letter order with Christmas Letters from Santa after the last postal dates listed below as we cannot guarantee that they will reach you in time for Christmas:

Country Date
United States Tuesday 14th Dec 2021
Aland Islands Tuesday 14th Dec 2021
Albania Thursday 16th Dec 2021
Algeria Tuesday 14th Dec 2021
American Samoa Tuesday 14th Dec 2021
Andorra Thursday 16th Dec 2021
Angola Tuesday 14th Dec 2021
Anguilla Tuesday 14th Dec 2021
Antarctica Tuesday 14th Dec 2021
Antigua Tuesday 14th Dec 2021
Argentina Tuesday 14th Dec 2021
Armenia Thursday 16th Dec 2021
Aruba Tuesday 14th Dec 2021
Australia Sunday 12th Dec 2021
Austria Thursday 16th Dec 2021
Bahamas Tuesday 14th Dec 2021
Bahrain Tuesday 14th Dec 2021
Bangladesh Tuesday 14th Dec 2021
Barbados Tuesday 14th Dec 2021
Barbuda Tuesday 14th Dec 2021
Belgium Thursday 16th Dec 2021
Belize Tuesday 14th Dec 2021
Benin Tuesday 14th Dec 2021
Bermuda Tuesday 14th Dec 2021
Bhutan Tuesday 14th Dec 2021
Bolivia Tuesday 14th Dec 2021
Bosnia Thursday 16th Dec 2021
Botswana Tuesday 14th Dec 2021
Bouvet Island Tuesday 14th Dec 2021
Brazil Tuesday 14th Dec 2021
British Indian Ocean Trty. Thursday 9th Dec 2021
Brunei Darussalam Tuesday 14th Dec 2021
Bulgaria Saturday 11th Dec 2021
Burkina Faso Tuesday 14th Dec 2021
Burundi Tuesday 14th Dec 2021
Caicos Islands Tuesday 14th Dec 2021
Cambodia Tuesday 14th Dec 2021
Cameroon Tuesday 14th Dec 2021
Canada Tuesday 14th Dec 2021
Cape Verde Tuesday 14th Dec 2021
Cayman Islands Tuesday 14th Dec 2021
Central African Republic Tuesday 14th Dec 2021
Chad Tuesday 14th Dec 2021
Chile Tuesday 14th Dec 2021
China Tuesday 14th Dec 2021
Christmas Island Thursday 9th Dec 2021
Cocos (Keeling) Islands Thursday 9th Dec 2021
Colombia Tuesday 14th Dec 2021
Comoros Tuesday 14th Dec 2021
Congo Tuesday 14th Dec 2021
Cook Islands Thursday 9th Dec 2021
Costa Rica Tuesday 14th Dec 2021
Cote d'Ivoire Tuesday 14th Dec 2021
Croatia Thursday 16th Dec 2021
Cuba Tuesday 14th Dec 2021
Cyprus Friday 10th Dec 2021
Czech Republic Tuesday 14th Dec 2021
Denmark Thursday 16th Dec 2021
Djibouti Tuesday 14th Dec 2021
Dominica Tuesday 14th Dec 2021
Dominican Republic Tuesday 14th Dec 2021
Ecuador Tuesday 14th Dec 2021
El Salvador Tuesday 14th Dec 2021
Equatorial Guinea Tuesday 14th Dec 2021
Estonia Thursday 16th Dec 2021
Ethiopia Tuesday 14th Dec 2021
Europe Thursday 16th Dec 2021
Falkland Islands (Malvinas) Tuesday 14th Dec 2021
Faroe Islands Thursday 16th Dec 2021
Fiji Thursday 9th Dec 2021
Finland Tuesday 14th Dec 2021
France Thursday 16th Dec 2021
French Guiana Tuesday 14th Dec 2021
French Polynesia Thursday 9th Dec 2021
French Southern Territories Tuesday 14th Dec 2021
Futuna Islands Tuesday 14th Dec 2021
Gabon Tuesday 14th Dec 2021
Gambia Tuesday 14th Dec 2021
Georgia Thursday 16th Dec 2021
Germany Thursday 16th Dec 2021
Ghana Tuesday 14th Dec 2021
Gibraltar Thursday 16th Dec 2021
Greece Sunday 12th Dec 2021
Greenland Thursday 16th Dec 2021
Grenada Tuesday 14th Dec 2021
Guadeloupe Tuesday 14th Dec 2021
Guam Tuesday 14th Dec 2021
Guatemala Tuesday 14th Dec 2021
Guernsey Friday 17th Dec 2021
Guinea Tuesday 14th Dec 2021
Guyana Tuesday 14th Dec 2021
Heard Tuesday 14th Dec 2021
Herzegovina Tuesday 14th Dec 2021
Holy See Thursday 16th Dec 2021
Honduras Tuesday 14th Dec 2021
Hong Kong Tuesday 14th Dec 2021
Hungary Saturday 11th Dec 2021
Iceland Tuesday 14th Dec 2021
India Tuesday 14th Dec 2021
Indonesia Tuesday 14th Dec 2021
Ireland Wednesday 15th Dec 2021
Isle of Man Friday 17th Dec 2021
Israel Tuesday 14th Dec 2021
Italy Tuesday 14th Dec 2021
Jamaica Tuesday 14th Dec 2021
Jan Mayen Islands Tuesday 14th Dec 2021
Japan Tuesday 14th Dec 2021
Jersey Friday 17th Dec 2021
Jordan Tuesday 14th Dec 2021
Kazakhstan Thursday 16th Dec 2021
Kenya Tuesday 14th Dec 2021
Kiribati Thursday 9th Dec 2021
Korea Tuesday 14th Dec 2021
Kuwait Tuesday 14th Dec 2021
Kyrgyzstan Thursday 16th Dec 2021
Laos Tuesday 14th Dec 2021
Latvia Thursday 16th Dec 2021
Lesotho Tuesday 14th Dec 2021
Liechtenstein Thursday 16th Dec 2021
Lithuania Thursday 16th Dec 2021
Luxembourg Thursday 16th Dec 2021
Macao Thursday 9th Dec 2021
Macedonia Thursday 16th Dec 2021
Madagascar Tuesday 14th Dec 2021
Malawi Tuesday 14th Dec 2021
Malaysia Tuesday 14th Dec 2021
Maldives Tuesday 14th Dec 2021
Mali Tuesday 14th Dec 2021
Malta Friday 10th Dec 2021
Marshall Islands Tuesday 14th Dec 2021
Martinique Tuesday 14th Dec 2021
Mauritania Tuesday 14th Dec 2021
Mauritius Tuesday 14th Dec 2021
Mayotte Tuesday 14th Dec 2021
McDonald Islands Tuesday 14th Dec 2021
Mexico Tuesday 14th Dec 2021
Micronesia Tuesday 14th Dec 2021
Miquelon Tuesday 14th Dec 2021
Moldova Saturday 11th Dec 2021
Monaco Thursday 16th Dec 2021
Mongolia Tuesday 14th Dec 2021
Montenegro Thursday 16th Dec 2021
Montserrat Tuesday 14th Dec 2021
Morocco Tuesday 14th Dec 2021
Mozambique Tuesday 14th Dec 2021
Namibia Tuesday 14th Dec 2021
Nauru Thursday 9th Dec 2021
Nepal Tuesday 14th Dec 2021
Netherlands Thursday 16th Dec 2021
Nevis Tuesday 14th Dec 2021
New Caledonia Thursday 9th Dec 2021
New Zealand Sunday 12th Dec 2021
Nicaragua Tuesday 14th Dec 2021
Niger Tuesday 14th Dec 2021
Nigeria Tuesday 14th Dec 2021
Niue Thursday 9th Dec 2021
Norfolk Island Thursday 9th Dec 2021
Northern Mariana Islands Tuesday 14th Dec 2021
Norway Thursday 16th Dec 2021
Oman Tuesday 14th Dec 2021
Pakistan Tuesday 14th Dec 2021
Palau Tuesday 14th Dec 2021
Palestinian Territory, Occupied Tuesday 14th Dec 2021
Panama Tuesday 14th Dec 2021
Papua New Guinea Thursday 9th Dec 2021
Paraguay Tuesday 14th Dec 2021
Peru Tuesday 14th Dec 2021
Philippines Tuesday 14th Dec 2021
Pitcairn Thursday 9th Dec 2021
Poland Tuesday 14th Dec 2021
Portugal Thursday 16th Dec 2021
Principe Tuesday 14th Dec 2021
Puerto Rico Tuesday 14th Dec 2021
Qatar Tuesday 14th Dec 2021
Reunion Tuesday 14th Dec 2021
Romania Thursday 16th Dec 2021
Russian Federation Thursday 16th Dec 2021
Rwanda Tuesday 14th Dec 2021
Saint Barthelemy Tuesday 14th Dec 2021
Saint Helena Tuesday 14th Dec 2021
Saint Kitts Tuesday 14th Dec 2021
Saint Lucia Tuesday 14th Dec 2021
Saint Martin (French part) Tuesday 14th Dec 2021
Saint Pierre Tuesday 14th Dec 2021
Saint Vincent Tuesday 14th Dec 2021
Samoa Tuesday 14th Dec 2021
San Marino Thursday 16th Dec 2021
Sao Tome Tuesday 14th Dec 2021
Saudi Arabia Tuesday 14th Dec 2021
Senegal Tuesday 14th Dec 2021
Serbia Thursday 16th Dec 2021
Seychelles Tuesday 14th Dec 2021
Singapore Thursday 9th Dec 2021
Slovakia Thursday 16th Dec 2021
Slovenia Thursday 16th Dec 2021
Solomon Islands Thursday 9th Dec 2021
South Africa Tuesday 14th Dec 2021
South Georgia Tuesday 14th Dec 2021
South Sandwich Islands Tuesday 14th Dec 2021
Spain Thursday 16th Dec 2021
Sri Lanka Tuesday 14th Dec 2021
Suriname Tuesday 14th Dec 2021
Svalbard Tuesday 14th Dec 2021
Swaziland Tuesday 14th Dec 2021
Sweden Tuesday 14th Dec 2021
Switzerland Thursday 16th Dec 2021
Taiwan Tuesday 14th Dec 2021
Tajikistan Thursday 16th Dec 2021
Tanzania Tuesday 14th Dec 2021
Thailand Tuesday 14th Dec 2021
The Grenadines Tuesday 14th Dec 2021
Timor-Leste Tuesday 14th Dec 2021
Tobago Tuesday 14th Dec 2021
Togo Tuesday 14th Dec 2021
Tokelau Thursday 9th Dec 2021
Tonga Thursday 9th Dec 2021
Trinidad Tuesday 14th Dec 2021
Turkey Sunday 12th Dec 2021
Turkmenistan Thursday 16th Dec 2021
Turks Islands Tuesday 14th Dec 2021
Tuvalu Thursday 9th Dec 2021
Uganda Tuesday 14th Dec 2021
Ukraine Saturday 11th Dec 2021
United Arab Emirates Tuesday 14th Dec 2021
United Kingdom Friday 17th Dec 2021
United States Tuesday 14th Dec 2021
Uruguay Tuesday 14th Dec 2021
US Minor Outlying Islands Tuesday 14th Dec 2021
Uzbekistan Thursday 16th Dec 2021
Vanuatu Tuesday 14th Dec 2021
Vatican City State Thursday 16th Dec 2021
Venezuela Tuesday 14th Dec 2021
Vietnam Tuesday 14th Dec 2021
Virgin Islands (British) Tuesday 14th Dec 2021
Virgin Islands (US) Tuesday 14th Dec 2021
Wallis Tuesday 14th Dec 2021
Western Sahara Tuesday 14th Dec 2021
Yemen Tuesday 14th Dec 2021
Zambia Tuesday 14th Dec 2021

What exactly is included in the price of a letter?

Our letters are personalized with the information that you provide us, making it a perfect Christmas surprise for your little ones to read. Each letter is folded and sealed within an authentic, textured envelope, printed with name and address and stamped ‘From the North Pole,’ for that extra bit of Christmas magic. Delivery is free to anywhere in the world and will be sent via first class post or the equivalent. Please ensure that you check all of the details on the screen proof provided as once the order has been paid for and processed to print, there will not be the opportunity to change the letter information.

When should I order?

We are able to take orders now so please do not delay as we plan to be very busy over this Christmas period. In the UK, Santa Claus will not however, dispatch his letters before Wednesday 30th November, unless otherwise requested. Letters being posted outside of the UK, will begin being posted on Thursday 24th November. Your order will therefore be stored, until it is time for it to be dispatched within the Christmas post. Please check the final posting dates for your given country to ensure the letter reaches you in time.

How long will it take until I receive my letter?

All orders will be dispatched by Royal Mail for both the UK and the rest of the world. Please allow 7 days from date of order (or if you have ordered prior to the 1st December, please allow seven working days from the first delivery dates noted above). International orders may take a little longer so please be patient and allow up to 10 days, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required.

What if my letter gets lost or damaged in the post?

If you are concerned regarding the whereabouts of your letter, please visit the ‘Contact Us’ page and send us an email stating the order date and reference from your confirmation email. Unfortunately, Royal Mail is not a tracked service therefore we cannot take responsibility for any letters which are missing in the post, however we will endeavor to send you a replacement in time to reach you before Christmas.

We want you to be fully satisfied with your Christmas letter. Thorough quality control checks are carried out prior to dispatch but if you have received your item and it has been damaged in transit, in the first instance we ask that you contact us by email and then to return the goods in question. At this point, we will offer you a full refund or the option of a replacement.

How do I pay? Do I need a PayPal account to make a purchase?

You do not need to have a PayPal account to pay via PayPal as we accept all major credit and debit cards through this service. Once you are at the stage of making payment, simply click on the ‘check out with PayPal’ button and follow the on screen instructions to enter your details. Alternatively, there is an option to login as an existing PayPal customer.

How can you assure me of online security?

We treat the issue of your security with the utmost concern. Our PayPal payment method is an extremely safe and secure platform of transmitting payment. It uses cutting-edge data encryption and fraud detection tools to improve security. Your personal data will not be shared with any third parties and will not be held once you have received your Christmas letter.

What if I want to cancel my order? What is your refund policy?

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of dispatch. Please inform us by email (see Contact Us page).

Consumers also have the right to a cancelation period of 7 working days after dispatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.