Privacy and cookie policy

This privacy policy sets out the data processing practices of WRM Media Ltd, trading as Christmas Letters From Santa. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

WRM Media Ltd is a company registered in England and Wales, with Company Number 05704941. Our address is 19 Appleton Court, Wakefield, WF2 7AR

Christmas Letters From Santa is owned and operated by WRM Media. WRM Media is the controller and our Data Protection Officer is Julien Billington.

If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact the DPO by email dpo@wrm-media.com or write to us at Julien Billington, DPO, WRM Media Ref CLFS, 19 Appleton Court, Calder Park, Wakefield, WF2 7AR.

Cookies that we use

We use a variety of cookies on our site to both help improve your experience and to allow our site to function correctly. Some cookies are essential to using the site and others are optional which you can opt out of via our cookie consent manager. Simply click 'Cookie Settings' in the page footer to view this. Below are the cookies that we use on the site and what information they use in order to better inform you.

Cookie	Cookie Type	Description
Google Analytics	Essential	We use Google Analytics on our website, in our emails, and in other digital interactions with you to allow us to understand traffic to our website, and how well our website and outbound digital communications perform. This does not store personably identifiable information.
Hotjar	Essential	We use Hotjar to help us understand how users are using our website while ordering Santa\'s letter. This obfuscates any personally identifiable information.
Facebook Ads	Essential	We use Facebook Ads cookies to help us understand how our adverts displayed on Facebook are performing and this provides us valuable insight in order to improve our marketing.
Google Ads	Non-Essential	We use Google Ads cookies to help us understand how our adverts displayed on Google are performing and this provides us valuable insight in order to improve our marketing.

Purpose of processing your personal data

The legal bases on which we rely are: Contract.

Processing is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers/potential employees in connection with the performance of a contract.

Recipients/categories of recipients

In carrying out our business including our obligations to you, we may use sub-contractors. These will be email broadcasters, agencies etc such as Paypal, MailChimp and Facebook. We will ensure that they respect your privacy and abide by all data protection laws.

Transfers to third countries

WRM Media does not transfer any of your data to any countries however services such as Paypal may use this and will be clearly stated in their Privacy Policy.

Retention periods

We will keep your personal data in connection with the services/products you have bought for 5 years after the last purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes. In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

Data Subject’s Rights

You have rights in respect of your personal data.

We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need to be able to positively identify you.

The right to be informed

You have the right to be told about the collection and use of the personal data you provide.

This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with.v

If you have any questions on how and why we process your data please contact the DPO.

If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

Right of access

You have the right to know whether we are processing your personal data, and to a copy of that data.

We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to rectification

You have the right to have any incorrect personal data corrected or completed if it is incomplete.

You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to erasure

This right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to restrict processing

You have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.

If you want to exercise this right, please contact the DP at the contact details above.

Right to data portability

You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to object

You have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

Legitimate interests

Your objection should be based on your particular situation.

We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

Direct marketing

You have an absolute right to ask us to stop processing for the purposes of direct marketing.

We will action your request as soon as possible.

To unsubscribe from mailings, click here.

Scientific/historical research and statistics

Your objection should be based on your particular situation.

If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

Rights relating to automated decision making including profiling

You have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent.

We will tell you if this happens and tell you how you can request human intervention or challenge the decision.

Processing based on consent

Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason.

You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact the DPO at the contact details above.

The right to lodge a complaint to the supervisory authority

If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office - https://ico.org.uk/concerns/

Statutory/contractual requirement to provide personal data

The personal data that you provide to us is necessary for us to carry out the contract you have entered into with us or for us to perform our obligations under Statute.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Find out more about cookies on http://www.allaboutcookies.org/.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies.

If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/

Please note however that turning off cookies will restrict your use of our website.

Third party websites

Our website may contain links to other websites that are outside our control and not covered by this Privacy Policy.

If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary.

If we make any significant changes to the policy we will communicate there to you.